To be fair it sounds like your problem is not with HiSound but with the mailing system.. They can't take responsibility for your parcel nor be expected to know where it is if you don't. It is a pity you have has issues with it though. Did you send it with full tracking ? Did you have insurance on it ?
Mine has performed flawlessly for more than a year and sounds terrific. It's true the UI is basic but for me that is a big "SO What" since i bought the unit knowing that. It lets me find the music i want and lets me play it.. That's all it needs to do.
This is not meant to be argumentative and i know it doesn't help but just a different experience and perspective.
To be fair, this could not be further from the truth. Yes, while it is true the Chinese mail system is now the primary suspect in my situation, why are they handling my goods to begin with? I can tell you why; it is because I have had to return my DAP to China on several occasions to fix problems that are solely related to Hisound Audio's quality and workmanship. I could care less about a UI that is blocky, counter-intuitive, and extremely primitive. What matters to me, and I assume you as well, is that the DAP actually works and that it sounds good.
I'm thinking the issues here is he didn't use ems with tracking but shipped it basic. Things can get sticky in such situation although I agree with him wanting to ship it basic mail to save a lot of money. Especially after doing this three times. I think it would be fair for Jack to dispatch him a new unit when he provides a form of tracking on the package.
Luckily when I sent my 3rd ANV back it arrived in about a week and a half. But shipping to me took well over 3 weeks. Singapore mail sucks ass. Then it sat in New York for another week. New York post also sucks a big one.
Yes, this was my fault and second regret. I regret using a cheaper mailing delivery method, but it did not fail me the 2 times I sent the Studio-V back before and why should it? However, in my initial attempts to deal with Hisound, the sketchy Chinese mail system was my main concern. With that said, when you're constantly sending back a DAP to China for repairs, the fees begin to stack up sharply, especially when Hisound Audio charges you for shipping the fixed or replacement unit back, even though the fault of defection was solely theirs.
hi, Treat 512, thank you for your feedback.
We have communicated with Treat 512 by emails. As we have told you it is not our fault to not got his parcel. We assume it was lost.
You have use the normal shipping way to return it and it can't be follow where is your parcel. We also can't do any thing. you ask me to contact the custom, where it is and how we can? how do you know your parcel was detained at the custom?
There is no any one contact with me except you. so, we really don't know how to get your parcel.
We have offer you a very favorite solution to solve the problem. it is very attractive offer. We hope you can consider it.
Also, to other one complained with the shipping or some thing alike, please be aware, international shipping has lot of unexpected risk which we can't control.the only one for responsible is the carrier.
Hope you can understand our situation. thanks.
I should have listened to the other people and reviews when I decided to do business with Hisound Audio. Your company has given me nothing but trouble the entire time I have been a Hisound customer. Now it becomes no surprise to me why people do not speak about Hisound Audio when they speak about high quality DAPs. In less that a years time, I have sent your company 3 flagship Studio-V players because of problems with quality and integrity. Each time I have spent my own money to ship to you across the world and in a few instances, I have been told I need to pay for the return shipment of my fixed or replaced player. The entire experience has been nothing short of frustrating, disgraceful, and monetarily draining. To top it off, I have never dealt with such incompetence and lousiness when it comes to a product. I realize this can be a fickle industry, but a product of this fetching and caliber should not have such a dismal life expectancy. I feel nothing but contempt for your company, the way your run your business, and the way you treat your customers. Because of your company, I will try my hardest to avoid ever doing business with Chinese audio again, especially Hisound Audio. This means I am rejecting your "generous" offer of making me pay an additional $250 for another Studio-V player. Why would I give you more money, Jack? And how do I know you didn't receive my defective player and misplace it?
Oh and my first regret? Giving Hisound Audio my hard earned money.
I will second the sentiments expressed by Treal512, I too have had bad experiences with HiSound. I purchased the original Studio (at a discount due to a Head-Fi promo, but still not inexpensive), had to send it back to China when it became non-functional. The Anniversary was released at that time, and I threw more good money on upgrading to the new unit as long as I was sending mine back anyway (I disliked the hiss on the original, and had read it was corrected on the Anniversary). I soon had to return my Anniversary, as it stopped working. As for the shipping issue-Jack TOLD ME to ship it uninsured...he said tariffs would be too high if sent insured for what it cost. In fact, I had my wife send it and she didn't realize this, and I forgot, so we sent it insured AND HE REFUSED IT AND SENT IT BACK, and I had to ship it yet again (more expense, much time lost). It eventually came back working, but that was only to be for a short while (realize all these malfunctions were on fairly new units). I have posted my problems earlier in the thread, and some members have given me suggestions to try and fix it, but nothing worked. And Jack? I emailed him first, he told me to wait "a week" (must be 2 months ago), and there would be a firmware update that should fix my problem. Many of the suggestions from members involved firmware upgrades, but none of them worked. I have emailed Jack 2 or 3 times since, didn't get the courtesy of a response. I now have a pretty paperweight, and I'm pretty much resigned to it being history, and a total loss (I'm sure I'll never get a refund on this barely used unit). I can live with my ipod touch/lod/national combo, though I do think the Studio sounded better (and didn't involve all the bulk). However, the ipod has lasted for years now, and I know issues during the 1st year would have been managed with no headaches. Aside from the big manufacturers (Apple, Sony, Sansa, more), there are small companies that have an international presence, and will stand by their products. I'm thinking of maybe getting a Fiio X3, seems to be a big hit, the company is carried by many large vendors, including Amazon, and I've never read a bad thing about that company in the threads here. I'd strongly agree that sending your money to HiSound is a crap shoot...the player does sound good, but if you have bad reliability and awful customer service, you're asking for trouble.