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HiFiman HE-400 Replacement cable?

post #1 of 4
10/27/12 at 3:14pm
Thread Starter 

The white prong in one of the cables for my HiFiman HE-400's broke. I tried to contact them and ask them which ones to get as a replacement, as I've only had them for 5 days, but they haven't responded. What is a good replacement cable for he HE-400's and how much will it cost? I really don't want an expensive replacement cable as I don't want to spend a huge amount of money on them. 

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post #2 of 4
11/2/12 at 10:21am

Don't go out and buy a cable for your headphones unless you want to spend the money on a custom cable.

 

Contact customer service at Head Direct.  CustomerService@head-direct.com and if you have some document to show that you purchased the headphones in the last 12 months they are pretty good about standing behind their products. 

 

I have a pair of HE400 and the cable had an issue after I had it a couple months. I did not buy them from their online store Head Direct, I got them on Amazon actually.... But customer service at Head Direct just asked for a receipt, or a serial number or warranty number .... something to substantiate that they were still under warranty.... and 3 days later I had a brand new replacement cable. 

 

If you want to spend the money, by all means you can goto BTG Audio or Toxic Cables and get something for a decent price that looks cool, but if you just want your headphones working again, give Head Direct a chance to remedy the situation.

 

I'd send them an email and call customer service 1-718-766-0560...

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post #3 of 4
11/2/12 at 12:37pm
Thread Starter 

I already got a replacement cable. Hurrdurrcane Sandy killed my electricity and power so I couldn't respond. HiFiman already sent me a new cable. Thanks to everyone that answered. Their customer support really is top notch.

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post #4 of 4
3/15/13 at 10:04am

I just got the he-400's. The manual that now comes with it claims a three year warranty, which is great. they also say to do 150 hours of burn in, which is a pain...

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