I am sorry to hear, but you shall be aware that the most factories / stores in China would be closed and empty for a long period of time during Lunar New Year. The time u had delivered your parcel was exactly their holiday period as stated perviously in their web site, so be sure to contact Kingwa or any salesman in China before if he could make any arrangement on your delivery / purchase or anything
As far as I was aware the attempted delivery of the package was before Audio-GD’s shutdown for Chinese New Year. I had sent several emails to Kingwa before I sent it and several once delivery was attempted which were responded to by Audio-GD representatives, so in short they were well aware that the package was on its way.
Since then I have sent several emails to Audio-GD asking that we can discuss an amicable solution to this difficult issue. None of which have been responded to, in fact my last email was 5 days ago to which I have yet to receive a response.
Having a background in IT I understand that there can be issues with email services etc., so I setup an additional email account asking for a quote on a new piece of Audio-GD equipment, to which I received a formal quote in less than 6 hours.
So it’s getting pretty clear that Audio-GD is either considering how to respond or completely ignoring my emails. I wouldn’t like to guess which.
I can understand the difficulties around the delivery of my package; it’s the lack of response that is driving me mad at the moment. It’s a pretty poor show from a historically very customer focused company. I have no issue eating a little humble pie if Audio-GD are able to atleast respond to my emails, but i will not simply forget about the issue.