New Cypher labs product! - Page 11

THANK YOU KEN!!!!!

That is great to hear from you Ken. 

Thank you for the stellare customer service. I am absolutely in love with my CLAS -dB. It has changed my portable rig enjoyment immensely. I have yet to use the balanced out so I haven't run into any problems but if there is one, I'd like to get a unit that is working fully as well. 

Quote:

Originally Posted by KB 

ALO audio would first like to thank everyone who purchased a Cypher Labs Solo dB from ALO.

 

 

Warning: Spoiler! (Click to show)

 

Regretfully a flaw in the balanced output of this last batch of the Solo -dB has been identified.  We anticipate an official statement from Cypher Labs on this matter, but in the mean time we would like to acknowledge the issue immediately. We feel terrible for having sold units though ALO audio and would like to personally take responsibility for this situation. We are traveling back from the Fujiya-Avic headphone festival in Tokyo. We will contact each customer individually who purchased a Cypher Labs Solo dB from ALOaudio.com with details about replacing the faulty units. Needless to say, we will fully cover the cost of replacing or refunding each and every customer, including shipping costs.

 

I would like to personally thank AnakChan, ExpatinJapan  and Currawong for spending time with the ALO audio team and for your kind support and help.

 

 

 

Thank you,

 

Ken

Thx Ken/David. Doing the right thing here. This further demonstrates that ALO and CypherLabs are truly honest and trustworthy establishments to deal with. Looking forward to the remediation.

Good service right there.

Indeed. I have always had great experiences dealing with Ken and ALO.

Quote:

Originally Posted by rudi0504 


Hi AnakChan
Do you have the SQ comparison between Alo class 1 vs Alo class - Db ?
Do you feel the gain in balance output pair with Alo RX 3 B more gain than with unbalance
Output ?
Please share your impression here
Thank you

Hi Rudi,

I'm actually holding back SQ comparisons until the issue is resolved. I feel commenting on it's SQ now wouldn't be a true reflection on the product's capability.

However, I will comment on the battery charging capability. I've only tried this once but it was great. It fully charged my iPhone 4S from 1% -> 100% in 2.5 hrs, and thereafter there was still enough juice for me to continue using it as an audio device. Talking to David last week, I understand why there wasn't any toggle switch to enable/disable iPhone charging. The 14 hr battery capacity is with a fully charged iPhone but note that it keeps the iPhone on 100% throughout that whole time. Kinda nice for long flights if you need your phone for use when you land on the other side.

Cheers!

Quote:

Originally Posted by cyberalpha11 

Will this degrade the built-in battery life in the idevices when they have been fully charged but yet they are kept on charging by the DAC?
Unless the DAC is so intelligent that it will start to charge the idevice when the battery level is less than 20% as recommended by Apple.
Personally I feel DAC does not have to charge the idevice under play.
Just 2 cents.

+1

Good point!  

Quote:

Originally Posted by cyberalpha11 


Will this degrade the built-in battery life in the idevices when they have been fully charged but yet they are kept on charging by the DAC?
Unless the DAC is so intelligent that it will start to charge the idevice when the battery level is less than 20% as recommended by Apple.
Personally I feel DAC does not have to charge the idevice under play.
Just 2 cents.

Then you should hurry and get the current model.

For me though the charging feature is the #1 reason to upgrade.

Quote:

Originally Posted by cyberalpha11 


Will this degrade the built-in battery life in the idevices when they have been fully charged but yet they are kept on charging by the DAC?
Unless the DAC is so intelligent that it will start to charge the idevice when the battery level is less than 20% as recommended by Apple.
Personally I feel DAC does not have to charge the idevice under play.
Just 2 cents.

No, the iDevice determines it's own charging. You can leave an iPhone plugged in all night every night, I do.

People who are complaining about the charging feature need to do some reading. It was the biggest issue with the original CLAS. If you put an iDevice in USB communication mode without USB power, you burn out the battery.

Incidentally, people should be careful about misquoting Apple recommendations. One should ideally charge the iDevice when it hits 20% rather then let it go down further. It is not an Apple recommendation that you wait until 20% to charge. Li-Ion batteries do not have a memory effect.

Quote:

Originally Posted by cooperpwc 

Incidentally, people should be careful about misquoting Apple recommendations. One should ideally charge the iDevice when it hits 20% rather then let it go down further. It is not an Apple recommendation that you wait until 20% to charge. Li-Ion batteries do not have a memory effect.

Exactly. The number reason why I sold my first CLAS was the fact that it was using up the battery of my iPod way faster than using the iPod with a portable amp. I actually had to charge my iPod every night and the CLAS every other day and it was kind of getting cumbersome. So the new CLAS is a no brainer about that. When your iPod is fully charged then you'll get close to, if not exactly, 14 hours or so. And the CLAS itself gets charged pretty quick, even much quicker than the old CLAS.