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Open Announcement on the HiFiMAN HE-400 - Page 6

post #76 of 143

Is this recall for US only or a worldwide exercise ?

post #77 of 143
Quote:
Originally Posted by hifiman-us View Post

The HE-400 has been very reliable and we expect that will continue. Our focus here is to get back to the great sound HE-400 owners enjoyed. As it has here, HiFiMAN will stand behind the product and take care of any problems that might arise.

 

Peter

 

So, if I was to place an order tommorrow are you guarenteeing me I won't get a unit that needs to be shipped in for modification?

I've followed this thread and have read at least one instance where a customer was shipped a bad unit after the defect was announced.

I applaud the manuffacturer taking responsibility in identifying and resolving the issue but the effort falls short imo if the "defective" units continue to ship,

post #78 of 143

I'm in two minds whether to return.

'coz it is not really a bugbear to me as the treble spike does not happen often for me. 

I've been playing games and listening to music and watching bloomberg for the past 3 days (almost 12 hrs daily) with it and I have only noticed at most 3 spikes. Very very short.. .and hardly noticeable if you are not focusnig on the details.. It is more of a very short 1sec (max) ringing sound than an irritating noise.

 

Of course, i'm just lazy to return and have to pay for the shipping and wait for the new phones that might just be a repaired version of the phones I sent in.

post #79 of 143
Quote:
Originally Posted by wj888 View Post

I'm in two minds whether to return.

'coz it is not really a bugbear to me as the treble spike does not happen often for me. 

I've been playing games and listening to music and watching bloomberg for the past 3 days (almost 12 hrs daily) with it and I have only noticed at most 3 spikes. Very very short.. .and hardly noticeable if you are not focusnig on the details.. It is more of a very short 1sec (max) ringing sound than an irritating noise.

 

Of course, i'm just lazy to return and have to pay for the shipping and wait for the new phones that might just be a repaired version of the phones I sent in.

1) Hifiman is reimbursing all shipping costs for this particular replacement recall thing

 

2) You will always get a fresh pair, not a "fixed" pair when you do replacements with them I think

post #80 of 143
Quote:
Originally Posted by jerg View Post

1) Hifiman is reimbursing all shipping costs for this particular replacement recall thing

 

2) You will always get a fresh pair, not a "fixed" pair when you do replacements with them I think

Ya.. I guess the inconvenience is deterring me .. I would much prefer they delivered the replacement via fedex and i returned the faulty pair to fedex same day. 

Anyhow, maybe i'll asked fedex to pick up the parcel since they are reimbursing and money is no issue.. hehe...

post #81 of 143

One question though, however stupid it may sound.... they are asking us to send headphones back without ear pads, cables etc. So, am I supposed to remove the stock ear pads and cables and then send the headphones back?

post #82 of 143
Quote:
Originally Posted by finrod View Post

One question though, however stupid it may sound.... they are asking us to send headphones back without ear pads, cables etc. So, am I supposed to remove the stock ear pads and cables and then send the headphones back?

Thats what I did.

post #83 of 143
Quote:
Originally Posted by pb21cyclist View Post

Thats what I did.

 

That's what I did also.

post #84 of 143

Meh, I've been sending mine back without the cable but with the earpads, guess I missed out on some free pads.

post #85 of 143

Definitely don't remove them just because I did since I have a history of being completely wrong and I could have very well misunderstood the e-mail:

 

Quote:

...ship your item without accessories / box such as ear pads and cables...

post #86 of 143

I guess mine are going back without the ear pads...

post #87 of 143
Quote:
Originally Posted by hybridamp View Post

Definitely don't remove them just because I did since I have a history of being completely wrong and I could have very well misunderstood the e-mail:

 

 

Could it be that maybe they mean extra accessories? Like velour pads and non-standard cables? Stock pads and cables aren't exactly accessories.

post #88 of 143
Thread Starter 
Quote:
Originally Posted by Kjeldsen View Post

 

Could it be that maybe they mean extra accessories? Like velour pads and non-standard cables? Stock pads and cables aren't exactly accessories.


I would email customer service for clarification and then include their response with your headphones.

 

HiFiMAN is working hard to replace all of the affected HE-400s as soon as possible. They are using new inventory and the intent is for them to sound identical to what was shipped prior to the driver support change.

 

Thanks again for everyone's cooperation.

 

Peter

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post #89 of 143

So if we order now from a retailer like Moon Audio would we be likely to get an r2 pair? 

post #90 of 143
Thread Starter 
Quote:
Originally Posted by MattTCG View Post

So if we order now from a retailer like Moon Audio would we be likely to get an r2 pair? 


Matt, HiFiMAN dealers have been notified of the recall and steps have been taken to replace any recent inventory they may have had. 

 

Thanks for the question.

 

Peter 

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