Is this recall for US only or a worldwide exercise ?
Featured Stories
Topics Discussed
- itemHiFiMAN HE 400
Related Forum Threads
- WTS: HE-400 (2nd revision) - Comes with Velour Pads, Jerg Pads, 4' Custom Cardas cable! Last post on 5/23/13 at 12:58pm in Headphones for Sale / Trade
- My UE900 with box, most acessories (used some tips) for your HE-400, HD650, or other full sized cans Last post on Yesterday at 4:39 pm in Headphones for Sale / Trade
- HiFiMan HE-400 Last post on 5/21/13 at 11:34am in Headphones for Sale / Trade
- Hifiman HE-400 Last post on 5/20/13 at 11:25am in Headphones for Sale / Trade
- Good quality portable amp for HE-400 Last post on 5/20/13 at 12:44am in Portable Headphone Amps
Recent Reviews
-
Introduction First off, I’d like to thank the folks at Audio-Technica for the sample of the WS77 for review. Yes, I’ve been on something of a roll recently with Audio-Technica...
-
(caution: this is a long review (I know this because I just typed it out in Word and it spanned 7 pages!) I think this is a long awaited review of the 1Plus2s. I've had the stock cable for...
-
I have been looking for "THAT" amp, the one for me. I tried a WA6SE, and it had a problem with distorted bass. I have the Lyr, but looking to upgrade. The soloist is really the only other amp...
-
These are my first pair of cans and straight out of the package they look pretty amazing. When I first put them on I thoroughly enjoyed what i heard. Works well for bluesy songs and there is an...
-
Overview: The Beats Pro is the Beats' top-of-the-line model, with a lofty price tag of $400. However, its price, along with Beats' reputation with being a hated-on brand, hides the fact that...
Open Announcement on the HiFiMAN HE-400 - Page 6
Gear mentioned in this thread:
So, if I was to place an order tommorrow are you guarenteeing me I won't get a unit that needs to be shipped in for modification?
I've followed this thread and have read at least one instance where a customer was shipped a bad unit after the defect was announced.
I applaud the manuffacturer taking responsibility in identifying and resolving the issue but the effort falls short imo if the "defective" units continue to ship,
I'm in two minds whether to return.
'coz it is not really a bugbear to me as the treble spike does not happen often for me.
I've been playing games and listening to music and watching bloomberg for the past 3 days (almost 12 hrs daily) with it and I have only noticed at most 3 spikes. Very very short.. .and hardly noticeable if you are not focusnig on the details.. It is more of a very short 1sec (max) ringing sound than an irritating noise.
Of course, i'm just lazy to return and have to pay for the shipping and wait for the new phones that might just be a repaired version of the phones I sent in.
- jerg
- Trader Feedback: +1
-
- online
- 3,895 Posts. Joined 8/2010
- Location: Canada
- Select All Posts By This User

I'm in two minds whether to return.
'coz it is not really a bugbear to me as the treble spike does not happen often for me.
I've been playing games and listening to music and watching bloomberg for the past 3 days (almost 12 hrs daily) with it and I have only noticed at most 3 spikes. Very very short.. .and hardly noticeable if you are not focusnig on the details.. It is more of a very short 1sec (max) ringing sound than an irritating noise.
Of course, i'm just lazy to return and have to pay for the shipping and wait for the new phones that might just be a repaired version of the phones I sent in.
1) Hifiman is reimbursing all shipping costs for this particular replacement recall thing
2) You will always get a fresh pair, not a "fixed" pair when you do replacements with them I think
Ya.. I guess the inconvenience is deterring me .. I would much prefer they delivered the replacement via fedex and i returned the faulty pair to fedex same day.
Anyhow, maybe i'll asked fedex to pick up the parcel since they are reimbursing and money is no issue.. hehe...
One question though, however stupid it may sound.... they are asking us to send headphones back without ear pads, cables etc. So, am I supposed to remove the stock ear pads and cables and then send the headphones back?
- pb21cyclist
- Trader Feedback: 0
-
- offline
- 61 Posts. Joined 5/2008
- Location: Sussex, UK
- Select All Posts By This User
Thats what I did.
- hybridamp
- Trader Feedback: +16
-
- offline
- 339 Posts. Joined 2/2004
- Location: KY, USA
- Select All Posts By This User
- jerg
- Trader Feedback: +1
-
- online
- 3,895 Posts. Joined 8/2010
- Location: Canada
- Select All Posts By This User
Meh, I've been sending mine back without the cable but with the earpads, guess I missed out on some free pads.
- hybridamp
- Trader Feedback: +16
-
- offline
- 339 Posts. Joined 2/2004
- Location: KY, USA
- Select All Posts By This User
Definitely don't remove them just because I did since I have a history of being completely wrong and I could have very well misunderstood the e-mail:
...ship your item without accessories / box such as ear pads and cables...
I guess mine are going back without the ear pads...
- Kjeldsen
- Trader Feedback: 0
-
- offline
- 145 Posts. Joined 12/2010
- Location: Denmark
- Select All Posts By This User
Could it be that maybe they mean extra accessories? Like velour pads and non-standard cables? Stock pads and cables aren't exactly accessories.
- hifiman-us
- Trader Feedback: 0
- Sponsor: HiFiMAN
-
- offline
- 33 Posts. Joined 3/2012
- Select All Posts By This User
I would email customer service for clarification and then include their response with your headphones.
HiFiMAN is working hard to replace all of the affected HE-400s as soon as possible. They are using new inventory and the intent is for them to sound identical to what was shipped prior to the driver support change.
Thanks again for everyone's cooperation.
Peter
- MattTCG
- Trader Feedback: +104
-
- online
- 5,821 Posts. Joined 1/2012
- Location: Middle of the fairway-GA
- Select All Posts By This User
So if we order now from a retailer like Moon Audio would we be likely to get an r2 pair?
- hifiman-us
- Trader Feedback: 0
- Sponsor: HiFiMAN
-
- offline
- 33 Posts. Joined 3/2012
- Select All Posts By This User
Matt, HiFiMAN dealers have been notified of the recall and steps have been taken to replace any recent inventory they may have had.
Thanks for the question.
Peter
- Open Announcement on the HiFiMAN HE-400
Recent Discussions
- › FiiO E17 "ALPEN" - First Impression + Final Thought 8 seconds ago
- › I have stopped using headphones, switched to Speakers and Sub-woofer. 36 seconds ago
- › Most underrated/ Forgotten IEMs.....(only IEM please) 2 minutes ago
- › Copper, mud, potato, banana. Can you tell the difference? 2 minutes ago
- › 「Official」Asian Anime, Manga, and Music Lounge 2 minutes ago
- › Your Album of the Month 2 minutes ago
- › Is there a beginners sticky about headphone amps and DACs? 2 minutes ago
- › Band Name Game II 3 minutes ago
- › The JVC HA-S500.. Appreciation, fan thread. 3 minutes ago
- › hisound n1 and n3 both new in box PRICE DROP 3 minutes ago
Recent Reviews
- › Audio-Technica ATH-WS77 | SOLID BASS Portable Headphones (Japan... by TheGame21x
- › Tralucent Audio 1Plus2 by cravenz
- › Burson Audio Soloist Amp by DutchGFX
- › JVC Victor Head-band Portable Headphones | HA-S500-B Black... by shdl83
- › Beats Pro (High Performance Professional Headphones From... by thatBeatsguy
- › Resonessence Labs Concero by planx
- › Philips in-Ear Headphones Crystal Sound SHE9620/28 (Rose Gold) by DozerCSX
- › Sony MDR-NC40 Noise Canceling Headphone (Black) by UmustBKidn
- › Sennheiser Momentum by iSennheiser
- › [Apollo] IEM Upgrade Cable by Effect Audio by ClieOS
New Articles
- › Syncing music and making playlists work with... by Currawong
- › Mac OS X Music Players - alternatives to iTunes by miceblue
- › STAX SR-007 (Omega II) ... A Review After 4... by Currawong
- › List of lossless and high-res music (FLAC,... by ffivaz
- › Beware of the following scams and people... by Currawong
- › Sennheiser 449 Mod Possibly 4 8 Mod by hernan604
- › 2012 Head-Fi Holiday Gift Guide (Computer Audio) by joe
- › 2012 Head-Fi Holiday Gift Guide (Portable... by joe
- › 2012 Head-Fi Holiday Gift Guide (Desktop Audio) by joe
- › 2012 Head-Fi Holiday Gift Guide (Headphone... by joe
About Head-Fi.org | Join the Community | Advertise
© 2013 Head-Fi.org is powered by Huddler Tech | FAQ | Support | Privacy/TOS | Site Map



















