If you do not reside in North America or South America, please ship your defective item to our Hong Kong address:
HIFIMAN Customer Service
Rm326, Hor Ping Hse, Long Ping Est, Yuen Long, N.T.
Tel: 00852 24456310/ 97338010
The tracking number will be vital for us to track your package.Please keep it carefully, and after sending your package back, please send it to me.Thank you.
What a bummer. Dr Fang, could you see whether you could arrange to Fedex the replacement to me and I give the defective product to the Fedex guy in return.
It saves us the trouble.
I'm peeved especially when my product was shipped out on 6th October Hongkong Morning when your announcement came in the afternoon or even earlier.
The staff should have held back shipment instead :(
So, would you kindly consider my solution? Have fedex delivered the replacement to me and I give the replacement to the fedex guy.