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Panasonic Customer Service!

post #1 of 5
10/5/12 at 12:22pm
Thread Starter 

So I sent in a pair of Panasonic HTF-600 headphones for repair to Panasonic service center. The right driver was blown-would cut in and out, distorted etc. A week later I get a letter saying you did not include your receipt-which I did-so I faxed it over again. The next day this arrives from UPS!

 

 

 

Technics DH1200. It came with a letter only saying included in package was a substituted model. You can say that. $111 model for a $28 model. Needless to say I am very pleased and never expected anything like this from Panasonic. I have only heard horror stories on getting their products repaired. 


Edited by Rocko1 - 10/5/12 at 12:42pm
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post #2 of 5
10/5/12 at 12:38pm

They sent me the DJ1200, a way better headphone than the HTF600

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post #3 of 5
10/5/12 at 12:39pm
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Quote:
Originally Posted by RoMee View Post

They sent me the DJ1200, a way better headphone than the HTF600


You got the same thing? Were your 600's under warranty?

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post #4 of 5
10/5/12 at 12:43pm
Quote:
Originally Posted by Rocko1 View Post


You got the same thing? Were your 600's under warranty?

Yep, I had it for 2 weeks and the drivers blew. The HTF600 is fragile as hell.

 

But I got the DJ1200 not the DH1200 like yours.

 


Edited by RoMee - 10/5/12 at 1:11pm
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post #5 of 5
10/5/12 at 1:11pm
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Quote:
Originally Posted by RoMee View Post

Yep, I had it for 2 weeks and the drivers blew. The HTF600 is fragile as hell.

 

But I got the DJ1200 not the DH1200 like yours.

 

Wow, even better. Nice to see Panasonic handle things like this. Maybe they are not making the 600s anymore.

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