Hisoundaudio is the worst company that I know.
1 year ago I bought RoCoo P directly from them (jack).
They sent a real piece of garbage.
The day after RoCoo P was on a return trip to China.
I paid $ 199 for RoCootrash,but hisoundaudio said "we will refund $ 169, we keep $ 30 for the courier cost".I had to open a dispute with PayPal to get back all my money (only 199$ for the RoCoo,not the return cost).I only lost the money for the return of the player (34€).
Besides,The sound was bad, really bad.
The RoCoo's sound that I that bought from Advancedmp3players (returned because it stopped working after 3 hours) was very different.
The difference between Hisoundaudio and advancedmp3players? Advancedmp3players are a professional store with an excellent customer service,they refunded all (they offered to refound the return cost also,but I refused because on their website it says that there are no refunds for the return.It's a fairness and honesty matter).
I took many photos of the RoCoo P that Hisoundaudio sent to me:
- The buttons are bronze color (like a Studio V)
- There are signs of tampering,as if it has been opened and closed with a small screwdriver.This sign is visible on the macro photos.
- There is a strip of glue on the edge of the player.
If you are interested I can post my pictures, so you can see the seriousness of this company.
Jack,I'm Massimo,do you remember me ? I think so.
See you soon guys.