A few more updates in the FAQ:
In the meantime, we compiled more frequently asked questions from the comments and messages. Here are our answers. Thanks so much for your support!
1. I currently use iTunes software to manage my system but don't buy music from Apple. Instead, I try to lay my hands on the highest quality CD I can find and transfer the CD to my computer's hard drive as WAV files. Would my music files be managed by your app? Should I be recording in FLAC for greater realism?
Yes, you can use our app for exactly this purpose, either WAV or FLAC; they are both great. FLAC is a little better than WAV with respect to managing MetaData. Also note that the PonoPlayer supports numerous audio formats. Please see our website for a complete list of supported formats (www.ponomusic.com). For the PonoMusic.com Store we have chosen FLAC as our audio standard format.
2. Can I use your desktop app now in order to purchase music from you and to manage my music at home?
You can also use the Pono desktop app to purchase music from PonoMusic Store and to manage your music. But it will not be available until October 2014.
3. What is the expected life of the battery? Any chance of it being longer for this first edition or is that already a closed topic?
The battery should last for a day of use, about 8 hours of continuous playback. We continue to optimize our power management and strive to achieve even longer battery life.
4. How many cycles can the battery be charged before the PonoPlayer will be thrown away? Can it be replaced when it goes bad?
On average 500-800 cycles. The PonoPlayer is generally repairable and the battery can be replaced by Pono once it goes bad.
5. I have an email saying my Kickstarter pledge was successful, but it is not showing up in my Amazon account. What is going on?
Pending transactions won't appear in Amazon the way a normal Amazon purchase would. The best way to confirm that your pledge is made correctly is via your Backer History, which you can view here: https://www.kickstarter.com/profile/backings
6. Why is the PonoPlayer made in China? Why not make it in the USA?
Most all consumer products are made in China because that's where the parts are made, where the experienced factories are located, and where there's the flexibility to scale up rapidly as demand requires. We'd love to build products in America but unfortunately the resources and parts suppliers are unavailable. While cost is also an important reason, it's less of an issue than other factors mentioned. But we will be offering PonoPlayer cases and other accessories that are made in the U.S.
7. As a buyer from the UK will I have to pay for duty tax and VAT?
Yes. (OUCH!!!- my own comment....)
8. What are the dates of the listening parties?
Sometime in the month of October 2014. Dates will be confirmed by June 1st, 2014.
9. Will the PonoMusic store support music purchases and downloads to non-US territories? Will people outside of the USA, UK, & Canada be able to download from a PonoMusic Store starting at the launch date in October? Or do they have to source their music elsewhere until a store is set up in their own country?
At this time, we only have rights to sell music in USA, UK, Canada. We are working to expand our geographic music rights in the near future. In the meanwhile, you can obtain your music from other sources and enjoy playing them on the PonoPlayer. (Hopefully UK will be the same as for EU - as EU is a region of trade...)
10. I am recording my vinyl collection into 96kHz/24bit files. Will I be able to play these files on the PonoPlayer?
Yes. As long as they are in a standard file format, i.e. WAV, FLAC, etc. Please check the supported formats on our website.
11. Will you be offering XXL in the t-shirt?
Many people have asked for the XXL, so we are now including this as a size option. S-XXL.
12. Will the PonoPlayer only play music purchased from the PonoMusic Store, or will I be able to play the music I currently own on the PonoPlayer? Can I play PonoMusic on other players?
You can play music from any source that is in a compatible format. We currently support FLAC, ALAC, mp3, WAV, AIFF, AAC (unprotected). But please check our website (www.ponomusic.com) in the future for file format compatibility. Also, since PonoMusic is based on FLAC format then it can be played on any other devices that supports FLAC. But we can only guarantee the sound quality when our music is played on our own player.
13. How much will PonoMusic cost?
About $14.95 - $24.95 per album. Pricing is set by the record company.
14. I ordered a Limited Edition PonoPlayer, and then pledged again for a T-shirt. The order must have deleted my original order. What happened?
Sorry for the trouble. Kickstarter only allows one reward per pledge and one pledge per account. It sounds as though when you updated your pledge, you inadvertently switched your reward from the player to the T-shirt. You can always verify the amount of your pledge and selected reward in your Backer History: https://www.kickstarter.com/profile/backings. That said, you are free to modify your pledge as long as a project is still live. To make changes to your pledge, just visit the project page and click the blue "Manage Your Pledge" button. From there you can adjust the amount of your pledge, as well as the reward you'd like to receive. In addition, it's only possible to pledge once to a given project on Kickstarter. That means no matter how many attempts are made, or how many authorizations are generated as a result of changing your pledge, you will only ever be charged once for your final pledge and receive your final reward.
15. For Limited Edition players, will the serial numbers be assigned based on priority order of donation?
Yes, they will. So if you were the first person to donate to an artist LE then you'll get serial number 1 of 500.
16. For sold out Limited Edition players, will there be additional units made available later? What about the Early Birds?
Early Birds are sold out, period. Additionally, when the serialized Limited Edition artist signature series players are sold out, they are gone. There will be no more. It's important to note that the people who sign up for the VIP listening parties will receive a Neil Young special series PonoPlayer, which is different than the Limited Edition Neil Young PonoPlayer series that is already sold out.
17. Will you support DSD tracks?
Not in the initial release of the PonoPlayer. We may consider adding it via a firmware update depending on the demand from our user community.
18. Will you support Linux in addition to Mac and Windows for the Pono desktop app?
Not initially. We are considering adding Linux support for the Pono desktop app. However, Linux users have the option of side-loading both the microSD card and the internal storage of the PonoPlayer using the USB connection. This is not an officially supported means of loading the player with music tracks but we are not precluding our users from using it until such time that the Pono desktop app is supported on Linux." (I hope they make it an official way to load the player!!!)