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Custom in ear problems help

post #1 of 4
9/26/12 at 7:48pm
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I have JH 16 for almost a year now.  I am running into some problems and was wondering what the best way to fix it.  First the right ear phone have a slight pain when I put it in.  After a month the pains goes away and fit comfortably and after a year now it seem to be loose and I can't get a tight seal anymore compare to the left ear.  Also the connectors is bended and I have gone through two wire already because of that problem.  I am still using it right now but wondering if that would damage the earphones.  What is the best way to solve this situation and what should I know to prevent further problems.  Thank you for your advices in advance.

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post #2 of 4
9/27/12 at 8:29am
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bump
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post #3 of 4
9/27/12 at 4:54pm
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is there anybody that could help?
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post #4 of 4
9/28/12 at 10:37am
You should contact JH for a refit price and get your impressions done again and tell them about the bent plug problem and maybe even get a discount because of the problems you have with them ruining wires. Its recommended that customs get refits every 5 years or so because your ears are always changing shape over time, butafter only 1 year it could be weight loss or you just have unusually fast changing ears
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