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Head-Direct / HIFIMAN Customer Service TEAM - Page 56

post #826 of 831
Thread Starter 

We feel sorry that we still have no updates on V2 earpad.

Sorry 

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post #827 of 831
Not sure where to post this, but I want to share some painfull experience with Hifiman Chinese rep.
Earlier this year I bought mini mp3 player with re400 balanced from Hifiman China, but it was defective. Then both items were shipped to U.S. for inspection. Later they agreed to send replacements and I asked to declare low value and ship it by regular post, because I would have to pay about 70eur customs and fees to DHL reps for the second time. Hifiman didn't listen and declared taxable amount in Europe for DHL. I couldn' t afford to pay customs and taxes again so I asked custom oficers to return goods to sender. Shortly after Hifiman representative from China insisted I have to pay about 100usd for shipping back the goods and then he will ship the player again! That was too much for me and I asked him to keep this brand new player and earphones for selling to other customers since he didn't want to refund not a fraction of my money.

Update: Hifiman resolved my issues better than I hoped for. Very happy.
Edited by prone2phone - 1/23/17 at 8:34am
post #828 of 831
Thread Starter 
Quote:
Originally Posted by prone2phone View Post

Not sure where to post this, but I want to share some painfull experience with Hifiman Chinese rep.
Earlier this year I bought mini mp3 player with re400 balanced from Hifiman China, but it was defective. Then both items were shipped to U.S. for inspection. Later they agreed to send replacements and I asked to declare low value and ship it by regular post, because I would have to pay about 70eur customs and fees to DHL reps for the second time. Hifiman didn't listen and declared taxable amount in Europe for DHL. I couldn' t afford to pay customs and taxes again so I asked custom oficers to return goods to sender. Shortly after Hifiman representative from China insisted I have to pay about 100usd for shipping back the goods and then he will ship the player again! That was too much for me and I asked him to keep this brand new player and earphones for selling to other customers since he didn't want to refund not a fraction of my money.


hi there just to update and say were in contact and I'd like to think getting things sorted :-)

 

Mark

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post #829 of 831

Hi may i ask here, how to differentiate between iem RE-600S and RE-600S V2?

I bought RE-600S V2 from Amazon but only saw model number RE-600S without "V2", is this expected? or i'm cheated?

Appreciate your advice, thanks.

post #830 of 831

Hello,

I have a question. Where can I get a copy of the driver CD for the dock 1? Mine is missing.

Regards,

Jason

post #831 of 831
Quote:
Originally Posted by TeamHiFiMAN View Post
 

We feel sorry that we still have no updates on V2 earpad.

Sorry 

 

When is this going to change???

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