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Head-Direct / HIFIMAN Customer Service TEAM - Page 49

post #721 of 724

Dear Hifiman,

 

I love my new HM-901, a wonderful upgrade from my HM-801.  But one problem: I can't get my computer to recognize it when I plug it in via the included USB cable.  My computer recognizes all other USB devices I try, so it's not the computer.  Any suggestions?

 

Thanks,

 

Ken

post #722 of 724
Thread Starter 
Quote:
Originally Posted by reinhard View Post
 

Dear Hifiman,

 

I love my new HM-901, a wonderful upgrade from my HM-801.  But one problem: I can't get my computer to recognize it when I plug it in via the included USB cable.  My computer recognizes all other USB devices I try, so it's not the computer.  Any suggestions?

 

Thanks,

 

Ken

Hi,

try to use another usb port and computer, and re-insert SD card in your 901. If it still cannot solve your problem, please contact customerservice@head-direct.com

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post #723 of 724
Quote:
Originally Posted by Mhdeia View Post
 

Thank you for your answer.

I had sent a message in the customer service form and an e-mail message and asked for the replacement of the headband (cracked left plastic cup) for the HE-500 (bought November 2013), and someone from the company replied and asked me to sent 50 euros to head direct's paypal account because the headband is not covered by warranty and if i did so he would tell me about the shipment details...  Is this the official policy about the headband of HIFIMAN headphones?

 So what? I didn't have any official answer from the company. Do you still need my 50 euros for the replacement of the headband ?

post #724 of 724
Thread Starter 

could you PM me your email address and name, i will check your situation with our custom service. thanks

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