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Head-Direct / HIFIMAN Customer Service TEAM - Page 49

post #721 of 757

Dear Hifiman,

 

I love my new HM-901, a wonderful upgrade from my HM-801.  But one problem: I can't get my computer to recognize it when I plug it in via the included USB cable.  My computer recognizes all other USB devices I try, so it's not the computer.  Any suggestions?

 

Thanks,

 

Ken

post #722 of 757
Thread Starter 
Quote:
Originally Posted by reinhard View Post
 

Dear Hifiman,

 

I love my new HM-901, a wonderful upgrade from my HM-801.  But one problem: I can't get my computer to recognize it when I plug it in via the included USB cable.  My computer recognizes all other USB devices I try, so it's not the computer.  Any suggestions?

 

Thanks,

 

Ken

Hi,

try to use another usb port and computer, and re-insert SD card in your 901. If it still cannot solve your problem, please contact customerservice@head-direct.com

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post #723 of 757
Quote:
Originally Posted by Mhdeia View Post
 

Thank you for your answer.

I had sent a message in the customer service form and an e-mail message and asked for the replacement of the headband (cracked left plastic cup) for the HE-500 (bought November 2013), and someone from the company replied and asked me to sent 50 euros to head direct's paypal account because the headband is not covered by warranty and if i did so he would tell me about the shipment details...  Is this the official policy about the headband of HIFIMAN headphones?

 So what? I didn't have any official answer from the company. Do you still need my 50 euros for the replacement of the headband ?

post #724 of 757
Thread Starter 

could you PM me your email address and name, i will check your situation with our custom service. thanks

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post #725 of 757
No news yet from Hifiman about the broken headband of HE 500
post #726 of 757
Thread Starter 
Quote:
Originally Posted by Mhdeia View Post

No news yet from Hifiman about the broken headband of HE 500

I think there is some email issues. Let me double check with them. Sorry about any inconvenience. 

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post #727 of 757
Thread Starter 
Quote:
Originally Posted by TeamHiFiMAN View Post
 

I think there is some email issues. Let me double check with them. Sorry about any inconvenience. 

Hi,

Our custom service contacted you on Aug 15.  Also, they re-send an email today. Please check it.

thanks

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post #728 of 757

Customer service contacted me on Aug 15 but i didn't see that message. They contacted me again and they said that i am under warranty. They are quick. A big THANK YOU goes to TeamHiFiMAN for the valuable help.

post #729 of 757
Thread Starter 
Quote:
Originally Posted by Mhdeia View Post
 

Customer service contacted me on Aug 15 but i didn't see that message. They contacted me again and they said that i am under warranty. They are quick. A big THANK YOU goes to TeamHiFiMAN for the valuable help.

No problem.

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post #730 of 757

Some chance to do a HE-300i ? a HE-300 only with new design (400i, 560) would be awesome !

post #731 of 757
Thread Starter 
Quote:
Originally Posted by kidgafanhoto View Post
 

Some chance to do a HE-300i ? a HE-300 only with new design (400i, 560) would be awesome !

not yet

Reply
post #732 of 757
I told hifiman send my replacement via fedex or dhl and yet hifiman used ems. Ems in our country is slow and unreliable. I sent mine through dhl. Sad frown.gif
post #733 of 757
Thread Starter 

Hi,

I have investigated your situation with our customer service. The reason is that the package was sent to you before you told them you want a faster way.

Again, sorry about any inconvenience. 

Reply
post #734 of 757
Why is Hifiman refusing to sell me the driver for my faulty he300 instead they want me to ship it over to let them install it.
One side of the drivers is faulty.
I, being a service engineer had been installing pcbs and done hundred of soldering works.
I build my own cables if I can get the parts..
I had purchased them when they 1st released in Shanghai with the help of my bro-in-law when he was over there.
Didn't keep any of the receipt...

I was given a U.S.$100 voucher for future purchase when I purchased the pre released he560
I was prepared to use this for buying the driver and the focus pad, the pre-released pads.

Can you check with them on this.

Rgds
post #735 of 757
Thread Starter 
Quote:
Originally Posted by Stealer View Post

Why is Hifiman refusing to sell me the driver for my faulty he300 instead they want me to ship it over to let them install it.
One side of the drivers is faulty.
I, being a service engineer had been installing pcbs and done hundred of soldering works.
I build my own cables if I can get the parts..
I had purchased them when they 1st released in Shanghai with the help of my bro-in-law when he was over there.
Didn't keep any of the receipt...

I was given a U.S.$100 voucher for future purchase when I purchased the pre released he560
I was prepared to use this for buying the driver and the focus pad, the pre-released pads.

Can you check with them on this.

Rgds

I understand your ability about electric engineering, but we do not sell headphone drivers individually. 

Reply
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