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Head-Direct / HIFIMAN Customer Service TEAM - Page 48

post #706 of 707

Greetings, HiFiMAN.

 

I hope you're still monitoring this thread.  Today my nearly four-month-old HE-500 developed a problem with the left driver.  It's been fine, including yesterday, but now only outputs approximately %25 - %50.  I've confirmed it's the HE-500 and not anything else in various audio chains, in which two other headphones perform perfectly.

 

While I've contacted your customer service via the form at head-direct.com, I thought I'd ask a question here.

 

Because I'd be returning the HE-500 for replacement, not repair, would it be possible to exchange it for the HE-560, paying the $300 difference.  I think this is a reasonable request.  If you're reading this, please let me know.


Thanks.

post #707 of 707
Their customer service is outstanding! Thanks Lu!
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