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Head-Direct / HIFIMAN Customer Service TEAM - Page 47

post #691 of 731

Dear Head-Direct/HiFiMan

 

I adore my 901, it's an incredible machine, thank you

Can you please start to make/sell longer cables?

 

We really need a line out with 2 RCA (to plug into a pre amp) with 1 or 2 metres long

the cable supplied is very short and not really useful.

 

 

 

thanks

post #692 of 731

I'm having some issues getting through to the contact number. Is anyone from the customer service team online and can answer my question regarding my order?

post #693 of 731
Quote:
Originally Posted by AngryGoldfish View Post
 

I'm having some issues getting through to the contact number. Is anyone from the customer service team online and can answer my question regarding my order?

 I think the customer service is down for some reasons I don't know why. I bought HM601 three days ago.  Although they gave me a tracking number I can not track it for 2 days. It seems the tracking number is not recorded in DHL tracking service or they haven't shipped it yet. Btw, my Transaction ID(14052740359403174366). Waiting for your reply asap Hifiman customer service.

post #694 of 731

What kind of payments do you accept? Do you ship internationally other than my billing address? I want to buy headphones and send it as a gift. Thanks. 

post #695 of 731

Houston we have a problem here!!!..:mad:

post #696 of 731
Quote:
Originally Posted by KT66 View Post
 

Dear Head-Direct/HiFiMan

 

I adore my 901, it's an incredible machine, thank you

Can you please start to make/sell longer cables?

 

We really need a line out with 2 RCA (to plug into a pre amp) with 1 or 2 metres long

the cable supplied is very short and not really useful.

 

 

 

thanks

Go on ! you know you want my money ;-)

post #697 of 731

Dear Head-Direct,

 

My wonderful HM 801 seems to have a loose headphone out connector: when I walk with it in my pocket, the left channel cuts in and out, quite unpleasantly.  It seems fine when I use it without moving.  And the same thing happens no matter what headphones I use (my regular pair is an HE-500).

 

How can I get this repaired?  I hope it won’t take too long, since I can’t live without it! :)

 

Thanks,

 

Ken

post #698 of 731

Hi!

Any news about the official launch of HE-400i?

THanks

post #699 of 731
Quote:
Originally Posted by cocolinho View Post
 

Hi!

Any news about the official launch of HE-400i?

THanks

HiFiMAN is now shipping HE-560. Plan for HE-400i is early August.

 

Peter

Reply
post #700 of 731
Thread Starter 
Quote:
Originally Posted by AngryGoldfish View Post
 

I'm having some issues getting through to the contact number. Is anyone from the customer service team online and can answer my question regarding my orderple?

please contact CustomerService@hifiman.com through email. thanks

Reply
post #701 of 731
Thread Starter 
Quote:
Originally Posted by ozkan View Post
 

Houston we have a problem here!!!..:mad:

hi, sorry for replay it late. because we just transfer the job, and we have lack of this thread. if you have any question about order, please contact  CustomerService@hifiman.com

Reply
post #702 of 731
Thread Starter 
Quote:
Originally Posted by reinhard View Post
 

Dear Head-Direct,

 

My wonderful HM 801 seems to have a loose headphone out connector: when I walk with it in my pocket, the left channel cuts in and out, quite unpleasantly.  It seems fine when I use it without moving.  And the same thing happens no matter what headphones I use (my regular pair is an HE-500).

 

How can I get this repaired?  I hope it won’t take too long, since I can’t live without it! :)

 

Thanks,

 

Ken

please contact  CustomerService@hifiman.com

Reply
post #703 of 731
Thread Starter 
Quote:
Originally Posted by KT66 View Post
 

Go on ! you know you want my money ;-)

hi, i will send your demand to our team.

Reply
post #704 of 731
Thread Starter 
Quote:
Originally Posted by larryal21 View Post
 

What kind of payments do you accept? Do you ship internationally other than my billing address? I want to buy headphones and send it as a gift. Thanks. 

hi, we accept Paypal, and credit cards. we could ship it internationally. again, sorry about the late reply. 

Reply
post #705 of 731

Love the HE500, which I've owned a couple of months. Love it but almost immediately, the right channel started going in and out so I loosened the cable connector and the sound would correct itself. But now no sound. I see a bag of replacement connectors but I can't figure out how to replace the connector. Could you please advise? Thanks.

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