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post #661 of 670
I think Hifiman and its dealers handle customers exceptionally. I hold a very high regard for them as,a company that stands behind their products.
Not saying there aren't others, but Hifiman is a good example.
post #662 of 670

Thank you for the kind comments. HiFiMAN cares about our customers and that all starts with Fang. 

 

Peter

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post #663 of 670

We know that very well Peter. Now we just need that 560 :D

I don't suppose you can give as an exact release date as there're still tweaks, but is this month [April] real?

Watching all the related threads/impressions/tweaks carefully :]

Thank you.

 

This is off-topic, so this is my lone question regarding the said headphones.

post #664 of 670

I am in the U.S. and not China so I can only report what we hear from Fang and the team over there. As with any new product, there have been some last minute tweaks in addition to lots of tweaks since CES.

 

We understand that HE-560 is going into production in April and we expect to be shipping before the month is out. Everything in manufacturing is subject to change, and this is April fools Day but all kidding aside, that looks realistic.

 

Peter 

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post #665 of 670

Good thanks :] That's about what I thought, there might still be some last tweeks going on, like the baffle improvement.

Happy April's Fools :D

post #666 of 670

Greetings.

 

I just received my new HE-500s from Head-Direct.  I have a couple complaints/suggestions.  In no way does this reflect on the quality on the headphones, which are superb (this is my second pair).

 

  1. I chose the $10 shipping option.  When I went to the post office to pick them up, I was told there was $5.92 postage due.  While that figure was incorrect (even the postal worker couldn't figure out where that came from), I did have to pay $1.40.  No big deal, but in years of online shopping, and hundreds (a thousand or more?) of orders, I've never had something arrive postage due.  Head-Direct uses stamps.com.  I assume they've got their own scale in the Champaign, IL warehouse.  I can only assume the scale is not properly calibrated.  They should probably check that.  If HiFiMAN wants to refund my credit card the postage due I had to pay, let me know and I can call the customer service number, or whatever the procedure is.
  2. The spare velour pads were packed in such a way that one of them is crushed/dented to the point where it is unusable.  I've given it an hour and a half to restore itself, but it remains dented and unusable.  Perhaps the extra pads should not be packed inside the box containing the headphones.  Just a thought.  Will HiFiMAN provide replacement velour pads?

 

I'd be happy to provide photos of the dented pad, and of the unopened box with the postage due sticker and the receipt of what I paid to release the package to me.

 

It pains me to have to complain about these things, as I think HiFiMAN is an excellent company.  I'm really looking forward to getting the HE-560s later this year.  These problems, however, need to be addressed.

 

Thanks for your time.


Edited by ThurstonX - 4/7/14 at 11:33am
post #667 of 670
Quote:
Originally Posted by ThurstonX View Post
 

Greetings.

 

I just received my new HE-500s from Head-Direct.  I have a couple complaints/suggestions.  In no way does this reflect on the quality on the headphones, which are superb (this is my second pair).

 

  1. I chose the $10 shipping option.  When I went to the post office to pick them up, I was told there was $5.92 postage due.  While that figure was incorrect (even the postal worker couldn't figure out where that came from), I did have to pay $1.40.  No big deal, but in years of online shopping, and hundreds (a thousand or more?) of orders, I've never had something arrive postage due.  Head-Direct uses stamps.com.  I assume they've got their own scale in the Champaign, IL warehouse.  I can only assume the scale is not properly calibrated.  They should probably check that.  If HiFiMAN wants to refund my credit card the postage due I had to pay, let me know and I can call the customer service number, or whatever the procedure is.
  2. The spare velour pads were packed in such a way that one of them is crushed/dented to the point where it is unusable.  I've given it an hour and a half to restore itself, but it remains dented and unusable.  Perhaps the extra pads should not be packed inside the box containing the headphones.  Just a thought.  Will HiFiMAN provide replacement velour pads?

 

I'd be happy to provide photos of the dented pad, and of the unopened box with the postage due sticker and the receipt of what I paid to release the package to me.

 

It pains me to have to complain about these things, as I think HiFiMAN is an excellent company.  I'm really looking forward to getting the HE-560s later this year.  These problems, however, need to be addressed.

 

Thanks for your time.

 

Did they ship USPS Priority Mail?  That cost has gone up to $11.30 after Jan 1.

 

I had a pair of HE-6 that had both velour pads cruched, they were still dented three days later when I returned them!  Attention to detail has slipped!


Edited by cute - 4/7/14 at 12:43pm
post #668 of 670
Quote:
Originally Posted by cute View Post
 

Did they ship USPS Priority Mail?  That cost has gone up to $11.30 after Jan 1.

 

I had a pair of HE-6 that had both velour pads cruched, they were still dented three days later when I returned them!  Attention to detail has slipped!

 

It wasn't stated as Priority Mail on the Head-Direct site, but that's what it turned out to be.  My point stands, though: I've never once had something arrive postage due.  That's unacceptable.  They need to list whatever the shipping price is.  If they want to charge $10 and eat the $1.40, that's up to them.

post #669 of 670

Thurston, sorry for the problems with the postage due and dented ear pads.

 

Postage due - I checked with HiFiMAN and this is the first we have heard of it. However we are going to check rates to make sure we have enough postage.

 

Dented ear pads- will send replacements asap. Will send you a PM.

 

Peter

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post #670 of 670
Quote:
Originally Posted by hifiman-us View Post
 

Thurston, sorry for the problems with the postage due and dented ear pads.

 

Postage due - I checked with HiFiMAN and this is the first we have heard of it. However we are going to check rates to make sure we have enough postage.

 

Dented ear pads- will send replacements asap. Will send you a PM.

 

Peter

 

Peter,

thanks for the excellent customer service :)

 

Thurston

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