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Head-Direct / HIFIMAN Customer Service TEAM - Page 44

post #646 of 743
Thread Starter 
Quote:
Originally Posted by madcat View Post
Out of curiosity, any news from your boss? 

We previewed two HE models at this year's CES, HE-400i and HE-560. An official launch is coming closer to their delivery in April.

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post #647 of 743
Quote:
Originally Posted by TeamHiFiMAN View Post
 

We previewed two HE models at this year's CES, HE-400i and HE-560. An official launch is coming closer to their delivery in April.

Time to save money for the HE-560!

post #648 of 743

 

Dear Sir, my HE-500 have all O rings cracked after about 7 months of usage, here is the part where I currently using teflon tape to fill that gap to stop the annoying buckling of the metal arc holding the earcups. Can I ask for possibility to buy back these o rings for replacement? Since I am in Hong Kong I know it's nonsense of sending me these stuffs costing a few bucks for material with shipping cost far exceeding the O-rings itself, but can I have the O ring size so I can buy and replace myself?

 

Thanks

Sam

post #649 of 743
Thread Starter 
Quote:
Originally Posted by Chik0240 View Post
 

 

Dear Sir, my HE-500 have all O rings cracked after about 7 months of usage, here is the part where I currently using teflon tape to fill that gap to stop the annoying buckling of the metal arc holding the earcups. Can I ask for possibility to buy back these o rings for replacement? Since I am in Hong Kong I know it's nonsense of sending me these stuffs costing a few bucks for material with shipping cost far exceeding the O-rings itself, but can I have the O ring size so I can buy and replace myself?

 

Thanks

Sam

When you say "O ring", are you referring to the earcup? 

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post #650 of 743
I mean the small rubber ring that sits between the earcup plastic and the metal frame holding it to the headband. With that broken and lost there's a gap between the earcup and the frame, causing an annoying wobbling. Thus I temprarily use the white Teflon tapes to fill that at the meantime. Thanks
post #651 of 743

Hi

Could you help me?

I want to cancel my Order before it shipped out. 

Order Detail: Transaction ID(14011609894002861932)

post #652 of 743
Thread Starter 
Quote:
Originally Posted by stakatch View Post
 

Hi

Could you help me?

I want to cancel my Order before it shipped out. 

Order Detail: Transaction ID(14011609894002861932)

The order is canceled. 

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post #653 of 743
Thread Starter 
Quote:
Originally Posted by Chik0240 View Post

I mean the small rubber ring that sits between the earcup plastic and the metal frame holding it to the headband. With that broken and lost there's a gap between the earcup and the frame, causing an annoying wobbling. Thus I temprarily use the white Teflon tapes to fill that at the meantime. Thanks

Hi, I sent you a PM, with a picture. Please confirm if it is the thing you need. 

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post #654 of 743

Will you have HE-500 and HE-560 in market simultaneously, or will the HE-500 be discontinued?

post #655 of 743

Eventually, the HE-500 will be phased out and the two models will likely overlap for a while so it will be with us for a while longer. 

 

Peter

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post #656 of 743
Quote:
Originally Posted by TeamHiFiMAN View Post
 

The order is canceled. 

No refund. Still waiting
  1.  
post #657 of 743
Thread Starter 
Quote:
Originally Posted by stakatch View Post
 
No refund. Still waiting
  1.  

I will check. 

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post #658 of 743

Dear Sir or Madam,

 

I am writing to you to express my dissatisfaction with the build quality of your headphones (HE-500).

After nearly 7 months of use the paint on the yokes/gimbals is, in some places, almost completely gone. Every month I was cleaning earcups and yokes with dry lens tissue cloth. I haven't thought that the cloth I use to clean my glasses will cause the paint, on the headphones, to peel off.

 

 

 

 

I really love this headphones. Sound is just fantastic, but for 700$ i was expecting it to sound and look great for more than two years, not half of the year.

To resolve my problem I would appreciate to receive a spare yokes if possible, or a replacement.

I look forward to your reply and a resolution to my problem.

 

Sincerely,

George 

 

PS. Sorry for my English.

post #659 of 743
Thread Starter 
Quote:
Originally Posted by Georgo94 View Post
 

Dear Sir or Madam,

 

I really love this headphones. Sound is just fantastic, but for 700$ i was expecting it to sound and look great for more than two years, not half of the year.

To resolve my problem I would appreciate to receive a spare yokes if possible, or a replacement.

I look forward to your reply and a resolution to my problem.

 

Sincerely,

George 

 

PS. Sorry for my English.

Hi, sorry for the experience. If it is the yokes' problem, please contact our customer service for replacement. E-mail: customerservice@hifiman.com. 

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post #660 of 743

We often moan about poor service here, so it's correct to praise when appropiate.

 

I have received wonderful help and service from Fang, Summer and especially Zhang at Head-Direct - a big thank you 

and I can't wait to get my 901

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