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Head-Direct / HIFIMAN Customer Service TEAM - Page 41

post #601 of 750
I can guarantee that you would not have the same issues if you were dealing with Fiio. I contacted them a few times and regardless of time difference they were back to me with super efficiency. I had the pleasure of contacting hfm
myself and did find them pretty slow to respond... Premium customer care? I think not
Edited by rdsreference - 9/11/13 at 2:43am
post #602 of 750
Quote:
Originally Posted by TeamHiFiMAN View Post
 

RE-ZERO has been discontinued. But you can find the bi-flanges here http://www.head-direct.com/Products/?act=detail&id=33

 

Ok, just FYI, I contacted HiFiMAN by mail and they were very friendly and carefully answered all my questions.

The guy who attended me was able to solve my problem.. it seems to me that they had a little bit of issues with the time difference but that was understandable and they never let any of my questions or requests open.

post #603 of 750
Quote:
Originally Posted by conquerator2 View Post

And now the RE-400 also includes a pair of silicone tips and a carrying case.
As a HE-6 owner and an RE-400 early buyer, I feel a bit cheated :/
Why did you include the things later on? That is not fair to me...

I feel exactly the same way. I ordered two pairs before they added a carrying case.
post #604 of 750

PM me your complete contact info and we will send you the carrying case and tips.

 

Peter

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post #605 of 750
Quote:
Originally Posted by hifiman-us View Post

PM me your complete contact info and we will send you the carrying case and tips.

Peter

Thanks for the amazingly quick response! Great customer service as always!
post #606 of 750

Hi Hifiman,

 

I have been enjoying my hm901 very much, thank you. But a problem has arisen. I have recently received some balanced trrs terminated cables for my custom iems. And when I use the ciems balanced with my 901's balanced amp in balanced mode. Everything sounds extremely compressed, muddy, and lacking in detail. Switching the balanced amp to Singled Ended mode sounds much much better. This is a huge problem, as the balanced mode on the balanced amp should sound better than the single ended mode on the balanced mode. I believe the 901 and my balanced amp are defective. What should I do? Thanks.

post #607 of 750
Thread Starter 
Quote:
Originally Posted by zachchen1996 View Post
 

Hi Hifiman,

 

I have been enjoying my hm901 very much, thank you. But a problem has arisen. I have recently received some balanced trrs terminated cables for my custom iems. And when I use the ciems balanced with my 901's balanced amp in balanced mode. Everything sounds extremely compressed, muddy, and lacking in detail. Switching the balanced amp to Singled Ended mode sounds much much better. This is a huge problem, as the balanced mode on the balanced amp should sound better than the single ended mode on the balanced mode. I believe the 901 and my balanced amp are defective. What should I do? Thanks.

 

Hi, would you please try other earphones? Is your earphone with balanced output? It may need some burn-in time. 

 
If your HM-901 and balanced card get defective, you can contact our customer service via email which is customerservice@head-direct.com. 
Reply
post #608 of 750
Quote:
Originally Posted by TeamHiFiMAN View Post
 

 

Hi, would you please try other earphones? Is your earphone with balanced output? It may need some burn-in time. 

 
If your HM-901 and balanced card get defective, you can contact our customer service via email which is customerservice@head-direct.com. 

 

Yes the earphone is balanced, it has a balanced cable terminated with trrs plug. I have burned it in for already more than 200 hours, so it is definitely not a burn in issue. The 901 and balanced amp are definitely defective.

post #609 of 750
Thread Starter 
Quote:
Originally Posted by zachchen1996 View Post
 

 

Yes the earphone is balanced, it has a balanced cable terminated with trrs plug. I have burned it in for already more than 200 hours, so it is definitely not a burn in issue. The 901 and balanced amp are definitely defective.

 

Our customer service will send you the instructions for replacement. Thank you for your support. 

Reply
post #610 of 750

Hi Hifiman,

 

I have a problem which I've posted in this thread: http://www.head-fi.org/t/686461/broken-re252s

 

Can you help? Thanks!

post #611 of 750

Hi,

 

The left driver of my RE0 started to distort on some songs. Is it possible to fix it if I send? I love it very much. Help me please.:( 

post #612 of 750
Thread Starter 
Quote:
Originally Posted by ozkan View Post
 

The left driver of my RE0 started to distort on some songs. Is it possible to fix it if I send? I love it very much. Help me please.:( 

Please provide the payment receipt to customerservice@head-direct.com. Our customer service will send you the instructions for replacement / repair. 

Reply
post #613 of 750
Thread Starter 
Quote:
Originally Posted by mbamg View Post
 

 

I have a problem which I've posted in this thread: http://www.head-fi.org/t/686461/broken-re252s

 

Can you help? Thanks!

RE-252s were discontinued for a long long time........

Reply
post #614 of 750

Nice to see this thread is here... I'm about 3 days into my own help issue. I've contacted HeadDirect already but I do have a question

 

I purchased my hm801 here, CS is requesting a recipt of purchase? Is my PayPal receipt valid, not sure yet if the Orignal buyer has his orignal recipt?

 

Non the less, I'm hoping I can get my hm801 USB functionality back soon :3, Not sure though what I'm going to use as a DAP while it's away being repaird hopefully! 

post #615 of 750

The yoke on my 500's has snapped off. Is there any way to purchase a new headband with both yokes?

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