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Head-Direct / HIFIMAN Customer Service TEAM - Page 40

post #586 of 727
Thread Starter 
Quote:
Originally Posted by erikfreedom View Post

 

if someone at hifiman could figure out what is going on and try to contact them.

I will contact them and give you a reply later. 

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post #587 of 727

And now the RE-400 also includes a pair of silicone tips and a carrying case.

As a HE-6 owner and an RE-400 early buyer, I feel a bit cheated :/

Why did you include the things later on? That is not fair to me...

post #588 of 727

Thank you for your comments. We added them based on customer feedback, not intended to cheat you. cool.gif

 

PM me your info and we will send them to you with our compliments. beerchug.gif

 

Peter

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post #589 of 727

Well I was just changing out amp cards and laid unit on face and when I picked it up the front Knob fell off. Tried to snap it back into place and clicks but falls right back off again. Guess it's time to send a letter about getting unit fixed. I purchased unit through Moon Audio, paid for unit on Sept 10th received unit 23rd. I want to get unit replaced or repaired asap.

post #590 of 727

Sorry to hear about the knob on your HM-90. Have not heard that one before. 

 

I will ask someone from HiFiMAN customer service to get in touch with you. Please PM me your contact info and shipping address.

 

Peter

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post #591 of 727
Quote:
Originally Posted by hifiman-us View Post

Sorry to hear about the knob on your HM-90. Have not heard that one before. 

 

I will ask someone from HiFiMAN customer service to get in touch with you. Please PM me your contact info and shipping address.

 

Peter

PM sent

post #592 of 727
Can you please tell me if I can plug my 901 into my stereo to use as a reference DAC ? The spdif cable your selling looks like an RCA lead? Looking forward to my real 901 after two weeks of hit and miss with the faulty amp card still in the box:o...
post #593 of 727
Any news of DSD support non beta
post #594 of 727
Thread Starter 
Quote:
Originally Posted by rdsreference View Post

Can you please tell me if I can plug my 901 into my stereo to use as a reference DAC ? 

Yes, if your stereo has coax output. You can use the cable here http://www.head-direct.com/Products/?act=detail&id=172

 

And please make sure the S/P DIF of the player is on. You can find it in the setting. 

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post #595 of 727
I was lead to believe and the manual states this you need the dock to perform this operation
post #596 of 727

Damnit, i'm having issues with my HE-400s -_- 

 

When i'm listening i sometimes have strange noises coming from the headphones, caused by physical phenonema. 

 

1) An occasional "creeak", like someone is squishing the drivers or the plastic support. The sound appears at various levels of intensity. 

2) An occasional loud "pingggg", as if something is giving way.

 

Any ideas?

Thanks in advance

 

Best regards,

Martin

post #597 of 727

Hey! So I have this re-zero ... and I love them! However, I lost the left medium biflange tip .. I tried to find a replacement tip in your store but it seems they're discontinued.. are there any compatible tips in your site right now? Do you have any suggestion?

post #598 of 727
Thread Starter 
Quote:
Originally Posted by Kjeldsen View Post
 

Damnit, i'm having issues with my HE-400s -_- 

 

When i'm listening i sometimes have strange noises coming from the headphones, caused by physical phenonema. 

 

1) An occasional "creeak", like someone is squishing the drivers or the plastic support. The sound appears at various levels of intensity. 

2) An occasional loud "pingggg", as if something is giving way.

 

Any ideas?

Thanks in advance

 

Best regards,

Martin

 

Never hear of this problem. Maybe your headphone need replacement. Please forward the payment receipt of your HE-400 to customerservice@head-direct.com. 

Reply
post #599 of 727
Thread Starter 
Quote:
Originally Posted by pigenio View Post
 

Hey! So I have this re-zero ... and I love them! However, I lost the left medium biflange tip .. I tried to find a replacement tip in your store but it seems they're discontinued.. are there any compatible tips in your site right now? Do you have any suggestion?

RE-ZERO has been discontinued. But you can find the bi-flanges here http://www.head-direct.com/Products/?act=detail&id=33

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post #600 of 727

Trust Head-Direct to get it wrong, i have sent so many emails to them..

 

It is not www.highendworkshop.co.uk this is my audio repair site please look at www.electromod.co.uk for Hifi-Man products.

 

Kinds Regards

 

Mark

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