Head-Fi.org › Forums › Sponsor Announcements and Deals › Head-Direct / HIFIMAN Customer Service TEAM
New Posts  All Forums:Forum Nav:

Head-Direct / HIFIMAN Customer Service TEAM - Page 38

post #556 of 745

Eric, thanks for all the great work answering everybody's replies. Eventhough I haven't asked you a question in over 6 months, I still appreciate you responding to us.

 

Anyway, I have a question for you.

 

Back when the HE-500's came out, it was shipped with a black Canare cable. I would like to purchase it.

 

This is the correct cable on your site, yes? http://head-direct.com/Products/?act=detail&id=140

 

I know it says HE-400, but just wanted to make sure I can use this on my HE-500 (I'm pretty sure it can).

 

I heard the silver cable that came out later on is a bit dryer than the Canare, so I would like to try it out for myself.

 

Again thank you for your help.

post #557 of 745
Thread Starter 
Quote:
Originally Posted by Alexnova View Post

This is the correct cable on your site, yes? http://head-direct.com/Products/?act=detail&id=140

 

I know it says HE-400, but just wanted to make sure I can use this on my HE-500 (I'm pretty sure it can).

 

Thank you for your support. Sure, you can use it on HE-500. 

Reply
post #558 of 745

I've sent payment to HIFIMAN..Cross my fingers and hope this doesn't happen again.

post #559 of 745
Thread Starter 
Quote:
Originally Posted by AngelicFantasy View Post

I've sent payment to HIFIMAN..Cross my fingers and hope this doesn't happen again.

Thanks for the update. Please forward the transaction record to our customerservice@head-direct.com. They will take care of it on Monday. 

Reply
post #560 of 745
Quote:
Originally Posted by EricHD View Post

Thanks for the update. Please forward the transaction record to our customerservice@head-direct.com. They will take care of it on Monday. 

 

So Eric...

When is that thing in your avatar coming?

Any release date yet?

Thanks

post #561 of 745
Quote:
Originally Posted by AngelicFantasy View Post

I've sent payment to HIFIMAN..Cross my fingers and hope this doesn't happen again.

I was going to say send them to me, just pay forward and backward shipping lol.

Just listening to them would be worth the repair, thinking about purchasing a pair haha

post #562 of 745
Thread Starter 
Quote:
Originally Posted by conquerator2 View Post

Any release date yet?

Thanks

ksc75smile.gif Coming soon...

Reply
post #563 of 745

Hey Eric, I sent you a PM.

post #564 of 745
Thread Starter 
Quote:
Originally Posted by Alexnova View Post

Hey Eric, I sent you a PM.

Replied, please check. 

Reply
post #565 of 745

Well I ordered another pair, this time from Head-Direct, just to make sure I have a warranty this time. /fingers crossed

post #566 of 745
Thread Starter 
Quote:
Originally Posted by soldierblue348 View Post

Well I ordered another pair, this time from Head-Direct, just to make sure I have a warranty this time. /fingers crossed

Yeah, of course. 

Reply
post #567 of 745

Hi Eric,

I've recently ordered HE-500 headphones from Amazon.com and I received an information that my order will be sold by Kraft Street Audio, LLC. I checked authorized dealers list on HiFiMAN webpage and I haven't found it.  I noticed that the Kraft Street Audio, LLC. is located in the same exact place as Audio Advisor, which is an authorized dealer. Is Kraft Street Audio, LLC. an  authorized dealer ? How would the warranty work if Kraft Street Audio, LLC. is an authorized dealer and how it would work if it is not ? What should I do if I receive a faulty or defective product and I am living outside the US ? 

 

Thanks for answering and sorry for my English.

 

Jerzy

post #568 of 745

Hi Jerzy, Kraft Street Audio is the name that Audio Advisor uses on Amazon. They are a great dealer and there would be no issues about warranty either with HiFiMAN or them. 

 

Whereabouts are you located?

 

Peter 

Reply
post #569 of 745
Quote:
Originally Posted by hifiman-us View Post

Hi Jerzy, Kraft Street Audio is the name that Audio Advisor uses on Amazon. They are a great dealer and there would be no issues about warranty either with HiFiMAN or them. 

 

Whereabouts are you located?

 

Peter 

 

That's great news smily_headphones1.gif. Thank you for quick answering Peter.

I live in Poland.

post #570 of 745
Eric, I am sure you are catching up on a backlog of messages due to the holiday. Whenever you have some time, please check the PM I sent you. Thanks and much appreciated!
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Sponsor Announcements and Deals
Head-Fi.org › Forums › Sponsor Announcements and Deals › Head-Direct / HIFIMAN Customer Service TEAM