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Head-Direct / HIFIMAN Customer Service TEAM - Page 35

post #511 of 706

I have found that there can be language differences which sometimes inhibit the customer service from Head-Direct or HifiMan. My suggestion is to go to the Head-Direct website and call the customer service number. You should be connected to "Mrs. T." who is a delightful and very helpful person. I believe she can help you out. Her assistance to me was invaluable.

post #512 of 706
Thread Starter 
Quote:
Originally Posted by Sourcesys View Post

After one week sending my warranty recipe to the support, for a cable replacement, still no answer!

Please send me PM with your name and email address. The problem will be solved. 

Reply
post #513 of 706
Quote:
Originally Posted by EricHD View Post

Please send me PM with your name and email address. The problem will be solved. 

Sent!
post #514 of 706
Quote:
Originally Posted by Sourcesys View Post

After one week sending my warranty recipe to the support, for a cable replacement, still no answer!

 

I returned my HE-400s for a refund last week.  They were received by Head-Direct on Monday.  Still no refund.

 

--Jerome

post #515 of 706
I received a replacement Cable, but the silver cable again....unfortunately.

Its just a matter of time...
post #516 of 706
Thread Starter 
Quote:
Originally Posted by jsaliga View Post

 

I returned my HE-400s for a refund last week.  They were received by Head-Direct on Monday.  Still no refund.

 

--Jerome

Hi Jerome, we will check, and give you a reply soon. 

Reply
post #517 of 706
Quote:
Originally Posted by EricHD View Post

Hi Jerome, we will check, and give you a reply soon. 

 

I received a refund notification from Paypal this morning.  Thanks!

 

--Jerome

post #518 of 706

Whats the best way to get ahold of support? I've got an issue with the yoke screws on my HE-400s popping out the driver housing.

post #519 of 706
Thread Starter 
Quote:
Originally Posted by soldierblue348 View Post

Whats the best way to get ahold of support? I've got an issue with the yoke screws on my HE-400s popping out the driver housing.

Please contact our customer service via e-mail. Address: customerservice@head-direct.com

Reply
post #520 of 706
Quote:
Originally Posted by EricHD View Post

Please contact our customer service via e-mail. Address: customerservice@head-direct.com

 

Thanks, sent.

post #521 of 706
Quote:
Originally Posted by EricHD View Post

Please contact our customer service via e-mail. Address: customerservice@head-direct.com

 

I contacted them, and they're refusing to honor the warranty because it wasn't purchased from a dealer that is listed on the HiFiMan site. I'm at a loss...


Edited by soldierblue348 - 5/21/13 at 8:38pm
post #522 of 706
I recently purchased a lightly used HE-400 from a fellow forum member, and one of the drivers is completely dead. Can I ship these headphones to HiFiMAN/Head-Direct to get them replaced?
post #523 of 706
Quote:
Originally Posted by Highnoon View Post

I recently purchased a lightly used HE-400 from a fellow forum member, and one of the drivers is completely dead. Can I ship these headphones to HiFiMAN/Head-Direct to get them replaced?

 

Return them to the person you bought them from if you didnt know about the driver beforehand.

post #524 of 706

Thanks. I definitely did not know about the defective driver, so I contacted the owner and hopefully he will take them back. If not, I'm not sure what I should do...

post #525 of 706
Quote:
Originally Posted by Highnoon View Post

Thanks. I definitely did not know about the defective driver, so I contacted the owner and hopefully he will take them back. If not, I'm not sure what I should do...

sorry to hear that dude.  the people here are pretty cool.  I doubt you'll have a problem..  have you confirmed that its the driver?  could be the cable.  especially if its the silver one.  they had some weak strain reliefs.  

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