I have found that there can be language differences which sometimes inhibit the customer service from Head-Direct or HifiMan. My suggestion is to go to the Head-Direct website and call the customer service number. You should be connected to "Mrs. T." who is a delightful and very helpful person. I believe she can help you out. Her assistance to me was invaluable.
Recent Images In This Thread
- brandHiFiMANtagged by System, 9/26/12
Related Forum Threads
- Hifiman Focus pads any good ? Last post on 10/19/14 at 3:58pm in Headphones (full-size)
- HiFiMan customer appreciation event Last post on 10/14/14 at 6:42pm in Head-Direct Premier Sponsor Forum
- HIFIMAN HE-400i touring event is coming. Last post on 9/21/14 at 3:28am in Head-Direct Premier Sponsor Forum
- WOW, HE-560 won award!!! Last post on 7/18/14 at 5:40am in Head-Direct Premier Sponsor Forum
- HifiMan HE-560 US Touring Event - Sign up List Updated Last post on Yesterday at 5:32 am in Head-Direct Premier Sponsor Forum
Some Background: I’m currently 18 years old which as little as that matters to me seems to be interesting to many people in this community. I’ve always liked music... [[SPOILER]] . Prelude:I...
I Ventured to buy those headphones fater a massive discount in pre-christmas sales here in mexico, for $178 USD i consider them to be a great buy The construction of those cans seems to be...
This is gonna be a simple review BASS For a $7 in ear it is actually really good. A little overbearing at times but quite articulate considering the price. MIDS They are not airy and vocals by...
These headphones sound very precise and balanced. You will hear your music as it was recorded, mixed, and mastered which is the approach I prefer to trying to find headphones that try to EQ things...
Whereas I am also an old school hard-core vinyl aficionado, I (luckily) jumped the digital high-res train early enough to nowadays be equipped with the most necessary hard- and software to be able...
Head-Direct / HIFIMAN Customer Service TEAM - Page 35
Head-Fi's Best Sellers
I returned my HE-400s for a refund last week. They were received by Head-Direct on Monday. Still no refund.
I contacted them, and they're refusing to honor the warranty because it wasn't purchased from a dealer that is listed on the HiFiMan site. I'm at a loss...
Edited by soldierblue348 - 5/21/13 at 8:38pm
Return them to the person you bought them from if you didnt know about the driver beforehand.
sorry to hear that dude. the people here are pretty cool. I doubt you'll have a problem.. have you confirmed that its the driver? could be the cable. especially if its the silver one. they had some weak strain reliefs.
- Head-Direct / HIFIMAN Customer Service TEAM
Head-Fi's Best Sellers
- › 「Official」Asian Anime, Manga, and Music Lounge 8 seconds ago
- › KOSS ESP-950 Thread 35 seconds ago
- › Thinksound Rain2 to pour in ears soon: Impressions and Discussions... 2 minutes ago
- › Chinese / Asian Brand Info Thread (Headphones, IEMs, Amps, DACs) 3 minutes ago
- › Noble Audio - the Wizard returns! 5 minutes ago
- › Oh Schiit, it's the end of the world! Announcing Ragnarok. 5 minutes ago
- › Grado Fan Club! 7 minutes ago
- › $999 Calyx M with DXD + DSD, 64GB + SD + µSD storage 7 minutes ago
- › The Schiitstorm: Next-Gen Magni 2 and Modi 2 Family! 8 minutes ago
- › The FitEar CIEM Impressions Thread 9 minutes ago
- › EarSonics SM3 Universal Fit IEM by Mitchell4500
- › Sony MDR-1R by gerelmx1986
- › Panasonic RP-HJE120-K In-Ear Earbud Ergo-Fit Headphone (Black) by JAMEZTHEBOI
- › thinksound on1 Supra-Aural On-Ear Monitor Wooden Headphone by Pacal
- › Astell&Kern AK100II High Resolution Single DAC Audio Player... by musikaladin
- › Sennheiser HD 280 Headphones by Galvatron
- › SanDisk Sansa Clip+ 4 GB MP3 Player (Red) by Mitchell4500
- › Shure SE846 Sound Isolating™ Earphone by Mitchell4500
- › Sennheiser HD 800 Headphones by dreamwhisper
- › Audio-Technica ATH-M50x by ahunatu
- › The Great FiiO DAP FAQ Wiki
- › Audio Connections between components --...
- › Head-Fi Buying Guide (Introduction)
- › Head-Fi Buying Guide (Over-Ear Headphones)
- › Head-Fi Buying Guide (Over-Ear Headphones) 2
- › Head-Fi Buying Guide (Over-Ear Headphones) 3
- › Head-Fi Buying Guide (In-Ear Headphones)
- › Head-Fi Buying Guide (In-Ear Headphones) 2
- › Head-Fi Buying Guide (In-Ear Headphones) 3
- › Head-Fi Buying Guide (Gaming Headphones)