Head-Direct / HIFIMAN Customer Service TEAM - Page 4

Quote:

Originally Posted by psygeist 

This is on behalf of people who got their RE272 when there was 3 years warranty tag on these. Will you guys uphold 3 years warranty for them or scale it down ?

Sorry guys, I wonder where you got that news?

The warranty should be:

30 days refund: shipping cost is not refundable.
1 year replacement: Customers will pay shipping cost.

Quote:

Originally Posted by jerg 

Yep; however presently I'm really bogged down by undergrad, research, and med school applications, so it's not a realistic thing I could be doing at least for now. Ideally HFM and Fang consider this and offer new and improved grills officially, but that's a bit of a stretch methinks.

 

 

 

 

@Eric,

 

How much of a discount are we talking here? 

We totally understand your situation, dude.

Besides, the discount we offer depends on how presious the ideas you can offer us in advance.

Probably, we can offer a beta set of our new products such as headphones & high-end players if you can give us a review on that stuff afterwards. 

Sounds good?

Quote:

Originally Posted by Mcberto 

I was wondering when the new HM-901 was going to come out. I am on the fence on whether to buy the HM-801 or wait for 901's to come out.

 

Thanks.

For North America, probablly at the end of Oct. or Nov.

If cash allowed, you can get a 801 before the 901 coming out.

After all, there is a bit of difference between them. Besides, the 901 is NOT a complete successor of 801.

As I know so far, the 801 is more like a portable player. And the 901, oops, secret...

I can say both are wothy the money you gonna pay.

Quote:

Originally Posted by jerg 

 

Actually the Hifiman HE series grills are easily removable, so replacing them isn't doing anything permanent on the headphones; I can easily switch back the stock grills within 10 seconds and it's as good as new. So that's a non-issue.

 

Unless you mean us actually physically modifying the stock grills (like drilling into it or something crazy) rather than making whole new ones to replace them (which is what I'm doing), then yeah. But most people interested in this grill issue are hoping for entirely new grill mesh material.

 

E.g. check out the grills I made myself, which I currently have on my HE400s:

 

 

 

Of course I have the stock grills safely stored away.li

Amazing pic!

I meant that pysically modifying the stock grill would be more likely to destroy the whole structure or something unseen lik frequency response.

Anyway, the defective could be returned to us for replacement if the original part is still kept safe.

And we sitll glad to do the service as always.

Quote:

Originally Posted by preproman 

 

 

What's this discount?  I want to order the HE-5LE - what discounts can I get?

Offer us what we need to improve any of our products.

In return, we will make a tempting discount for you.

Fair?

Quote:

Originally Posted by psygeist 

 

I am pretty sure that at the time of purchase I bought this earphone partly because of the 3 years warranty. I shall write down the excerpts from other members post testifying the same:

 

joker, in his huge list of reviews

http://www.head-fi.org/t/478568/multi-iem-review-256-iems-compared-rock-it-sounds-r-20-r-30-added-09-29-12

 

 

In RE272 thread:

http://www.head-fi.org/t/563095/hifiman-re-272-review/195

 

 

I am surprised that you are not aware of that.

Sorry, dude. I'm contacting our manager for further info. on this issue.

I'll reply ASAP.

Quote:

Originally Posted by psygeist 

 

I am pretty sure that at the time of purchase I bought this earphone partly because of the 3 years warranty. I shall write down the excerpts from other members post testifying the same:

 

joker, in his huge list of reviews

http://www.head-fi.org/t/478568/multi-iem-review-256-iems-compared-rock-it-sounds-r-20-r-30-added-09-29-12

 

 

In RE272 thread:

http://www.head-fi.org/t/563095/hifiman-re-272-review/195

 

 

I am surprised that you are not aware of that.

Hey dear, I just contact our manager on this replacement issue. What I got from him is that we never had that 3ys warranty since the company set up.

So I doubt the reality of that info. you got from that thread. Or could you contact that person you got that info from, again?

However, if you need help for your earbuds, contact us. And then we gonna try to help you out for free if possible. Sounds good?

Quote:

Originally Posted by lithium1085 

Hi Eric.... I recently bought a Hifiman EF2A to use as a DAC/amp with my HD-598. I really like it but a small problem is that it has too much gain and by the time I get rid of channel imbalance, the volume is really high. Is there any way to reduce the gain on this? Would it perform with lower gain on higher impedance headphones?

 

I have already asked this in another forum.....Do you think reduction of volume digitally from the laptop will lead to a huge loss of quality?

Hi dear, we already realized the too-much-gain issue. However, you may not expect this amp to fit every headphone you own. Just because the EF2A has much more gain and channel imbalance issue than other amps, you could choose some other headphones which are more fit with the EF2A. In fact, the EF2A is really a nice device which is small, cheap, attractive, and sturdy. You will not get disappointed at what you got.

Besides,  if you're willing to cut the volume on your source by half, then the EF2A probably plays nicer with those headphones.