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Head-Direct / HIFIMAN Customer Service TEAM - Page 28

post #406 of 553
2/15/13 at 4:35pm
Thread Starter 

My pleasure.

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post #407 of 553
2/16/13 at 8:42pm
In your large leather box for the he500s, whats the purpose of the slot off the side of the headphone slot?
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post #408 of 553
2/17/13 at 5:36pm
Thread Starter 
Quote:
Originally Posted by 28980 View Post

whats the purpose of the slot off the side of the headphone slot?

Some accessories can put in the slot, such as connectors and adapter for some headphones.

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post #409 of 553
2/17/13 at 9:29pm

I recently purchased my HE500's (new) from TTVJaudio.com and there doesn't seem to be any statements about warranty on their product page. In their ToS they mention that all products on their site are offered without warranty it seems. Does HiFiMan still cover my product under warranty?

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post #410 of 553
2/18/13 at 9:54pm
Thread Starter 
Quote:
Originally Posted by 28980 View Post

 Does HiFiMan still cover my product under warranty?

Hi, please send me the payment receipt to verify if it is under warranty.

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post #411 of 553
2/20/13 at 9:20am

Hi Eric,

 

Can you provide me with some info regarding your shipping process to the UK (what service you use, where do you ship from and possibly any experience with the time it takes, also price). I am interested in ordering HE-400 and I've heard people say you ship straight from the China factory leading to some lucky people avoiding customs fees.

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post #412 of 553
2/20/13 at 6:15pm
Thread Starter 
Quote:
Originally Posted by flip0 View Post

 

Can you provide me with some info regarding your shipping process to the UK (what service you use, where do you ship from and possibly any experience with the time it takes, also price).

Hi, yes, we ship HE-400s from China to customers in UK via Fedex. It usually takes 3 to 5 business days.


Edited by EricHD - 2/25/13 at 5:02pm
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post #413 of 553
2/21/13 at 12:18am
Quote:
Originally Posted by EricHD View Post

Hi, yes, we ship HE-400s from China to customers in UK via Fedex. The shipping cost would be 17.5$. And usually takes 3 to 5 business days.
Thank you for your response, I will soon be joining the happy he-400 owners club :-)
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post #414 of 553
2/21/13 at 9:07am

Yes thanks for that....?

 

Mark

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post #415 of 553
2/26/13 at 3:27am

Hi just wanted to pop by and say thanks for the excellent communication from the Head-Direct customer service team. After I sent in my HE6 for warranty I was told there would be slight delays before the replacement is shipped out. Often companies would fail to notify of potential delays which is very annoying and extremely unprofessional.

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post #416 of 553
2/26/13 at 2:48pm

So, I bought a pair of HE-400's from someone on the FS forums. I listened for a little while, on a newly arrived Schiit Lyr, also from the FS forums. After about 1 hour, I realized that the right driver has a very audible crackling noise. It still plays music, but the crackle makes it unbarable to listen to. I'm not sure if it's older than a year, i'm having him send a receipt. If it is older, what should I do? Thanks, don't want all that money down the drain!

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post #417 of 553
2/26/13 at 2:52pm
Quote:
Originally Posted by DutchGFX View Post

So, I bought a pair of HE-400's from someone on the FS forums. I listened for a little while, on a newly arrived Schiit Lyr, also from the FS forums. After about 1 hour, I realized that the right driver has a very audible crackling noise. It still plays music, but the crackle makes it unbarable to listen to. I'm not sure if it's older than a year, i'm having him send a receipt. If it is older, what should I do? Thanks, don't want all that money down the drain!

you should return it to the seller.

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post #418 of 553
2/26/13 at 2:53pm
Quote:
Originally Posted by Keithpgdrb View Post

you should return it to the seller.

 

They most likely will not allow that lol, there is no return policy is there?

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post #419 of 553
2/26/13 at 2:55pm
Quote:
Originally Posted by DutchGFX View Post

 

They most likely will not allow that lol, there is no return policy is there?

Try to work things out with your seller.

Worst case you could always decide to change your feedback score on the deal if you are unsatisfied and feel he did not help.

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post #420 of 553
2/26/13 at 2:57pm
Quote:
Originally Posted by niten View Post

Try to work things out with your seller.

Worst case you could always decide to change your feedback score on the deal if you are unsatisfied and feel he did not help.


Will do, I PM'ed, I am almost 100% sure that they are more than a year old. Hopefully he offers to take them back, although, it really isn't much his fault, as I had them. I don't know how this happened, or its possible the issue was there at the beggining, and I didn't notice it.

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