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Head-Direct / HIFIMAN Customer Service TEAM - Page 27

post #391 of 682
Thread Starter 
Quote:
Originally Posted by Sniping View Post

I think he means that that was the problem with his old pair.

bigsmile_face.gif Thanks.

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post #392 of 682
Quote:
Originally Posted by EricHD View Post

Hi, if you do not like it, please send an email to customerservice@head-direct.com asking for return. You do not have to ship them to Hong Kong, but to our office in US.

Hope you would love them.


I hope I do too! Looking forward to their arrival. Thank you for answering my question!

post #393 of 682
Quote:
Originally Posted by psygeist View Post

Just wanted to say that the customer service is excellent. Got brand new replacement for my RE272. There was mild short circuit in the right earpiece wire near the strain relief. Detectable only when moved to certain angle.

had a similar problem with my 262 and got an email 2 weeks after sending my iem to them saying replacement are in the mail.  They are really great!

post #394 of 682
Thread Starter 

Thank you all for your support!!!

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post #395 of 682

Will I still have to wait for 10 days for shipping if I buy a RE400 now?

post #396 of 682
Thread Starter 
Quote:
Originally Posted by ozkan View Post

Will I still have to wait for 10 days for shipping if I buy a RE400 now?

Hi, you won't have to wait for that long. We will arrange shipment asap.

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post #397 of 682

I've heard that owners of HM-801s will be able to upgrade to the new HM-901 -- is this true?  How does one go about taking advantage of this offer?

post #398 of 682
Thread Starter 
Quote:
Originally Posted by reinhard View Post

I've heard that owners of HM-801s will be able to upgrade to the new HM-901 -- is this true? 

Hi, sorry, we only had that programme in China. And now the upgrade is over.

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post #399 of 682
Quote:
Originally Posted by patrykvel View Post

 

I really don't want to send cable to service, 2-3 weeks without Hifiman gonna be really hard :P I'm also really intressed to try Hifiman silver cable, so how can we solve this problem?

Quote:
Originally Posted by EricHD View Post

This really seldom happen. Please leave me a PM with the payment receipt of your HE-6, we will see what we can do. We will not let you wait for such a long time.

Eric I also have this problem--I sent you a PM with the info...

 

Thanks

 

Jack

post #400 of 682
Thread Starter 
Quote:
Originally Posted by jackiedh View Post

Eric I also have this problem--I sent you a PM with the info...

Please check your PM.

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post #401 of 682

in regards to the weakness of the cable connectors on the he-400, does hifiman find it acceptable to use low temperature hot glue or something of the like to strengthen the connection, or would this also void warranty? what are some other non-permanent options people have come up with?

post #402 of 682

also, i ordered my he-400s a week ago. i received an email stating that there were some delays due to inadequate inventory. i was curious if anyone could tell me when those are expected to ship?

post #403 of 682
Thread Starter 
Quote:
Originally Posted by specialspartan View Post

 does hifiman find it acceptable to use low temperature hot glue or something of the like to strengthen the connection, or would this also void warranty?

I think it would be fine to use glue to strengthen the connection.

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post #404 of 682
Thread Starter 
Quote:
Originally Posted by specialspartan View Post

also, i ordered my he-400s a week ago. i received an email stating that there were some delays due to inadequate inventory. i was curious if anyone could tell me when those are expected to ship?

The latest shipping date would be Feb 18th.

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post #405 of 682

good to know, thank you eric.

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