Head-Direct / HIFIMAN Customer Service TEAM - Page 26

Quote:

Originally Posted by patrykvel 

Hi

 

I have problem with my OCC cable from Hifiman HE-6 which has started to oxidize couple a weeks ago and it's looks worse every week. 

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I really don't want to send cable to service, 2-3 weeks without Hifiman gonna be really hard :P I'm also really intressed to try Hifiman silver cable, so how can we solve this problem?

I know this is really not something for me to answer, but maybe consider an aftermarket cable?

hi, i got a pair of hifiman he400 from amazon.de and i'm pretty sure it's the revision 3, i'll post some photos

i'm loving the sound but the highs, the highs get too sibilant and hurt me ears (like actual pain not proverbial pain)

so how can i get this exchanged for the new revision? the seller is not being very helpful.

thanks in advance

Just wanted to say that the customer service is excellent. Got brand new replacement for my RE272. There was mild short circuit in the right earpiece wire near the strain relief. Detectable only when moved to certain angle.

Hi:

I ordered a RE-400 and a HM-602 from the head-direct web site. I wonder if they are both in stock now? when will it be shipping to me?

Thanks a lot!

Quote:

Originally Posted by EricHD 

Thanks for your support. Sorry to hear that there is still problem with your RE-272. Is it serious? Would you please try to adjust the adapter and cable and listen to it for a while to see if the problem still exist?

I think he means that that was the problem with his old pair.

Quote:

Originally Posted by EricHD 

Thanks for your support. Sorry to hear that there is still problem with your RE-272. Is it serious? Would you please try to adjust the adapter and cable and listen to it for a while to see if the problem still exist?

Problem was with old pair. Replaced pair is brand new and I think it's a revised, better version.

I ordered the HE-400 from Head-Direct's Amazon storefront (only because I had a giftcard to use). I was expecting them to ship USPS from within the US (I'm in the US). However, my shipping notice is FedEx from Hong Kong. My only concern is returning them during the 30-day window should they not fit my needs- will I be required to ship them back to Hong Kong or will I be able to return them via USPS? Of course, hopefully I will be keeping them but this is still a concern!
 

@erichd....I ordered a RE-400 yesterday, having not read any review, other than Clieos stating in a post that the RE-400 was a lot like the RE-262, which I did not like at all.  So, I went to the order on Head-direct and cancelled the order.......can you tell me how long it takes for my Paypal to be refunded?

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