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Head-Direct / HIFIMAN Customer Service TEAM - Page 24

post #346 of 523
12/22/12 at 5:41am
Quote:
Originally Posted by EricHD View Post

Pls keep an eye on our website, you will see.

Been checking it everyday... any chance of a sale?

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post #347 of 523
12/23/12 at 4:05pm
Thread Starter 
Quote:
Originally Posted by Gozzer View Post

 My one side sometimes cuts out, is there a repair that exists?

Yes, you can email to customerservice@head-direct.com, asking for a repair/replacement.

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post #348 of 523
12/23/12 at 8:29pm

Well, is it likely to happen bc the new software seems a million times better. or is it more likely you will make new daps with the software instead.
 

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post #349 of 523
12/23/12 at 10:39pm
Quote:
Originally Posted by sicaudiophile View Post

Well, is it likely to happen bc the new software seems a million times better. or is it more likely you will make new daps with the software instead.
 

Chances are, Eric doesn't know. Don't push for an answer by posting the same thing twice...

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post #350 of 523
12/24/12 at 12:28am
Thread Starter 
Quote:
Originally Posted by Johnson184 View Post

Been checking it everyday... any chance of a sale?

Sorry, the re-262 and re-zero have both been discontinued. New earphones haven't come out. I'm afraid there would be no sale.

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post #351 of 523
12/24/12 at 12:32am
Thread Starter 
Quote:
Originally Posted by sicaudiophile View Post

Well, is it likely to happen bc the new software seems a million times better. or is it more likely you will make new daps with the software instead.
 

triportsad.gif This is really a question for our managers.

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post #352 of 523
12/24/12 at 12:35am
Thread Starter 
Quote:
Originally Posted by Sniping View Post

Chances are, Eric doesn't know.

frown.gif    Yeah.

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post #353 of 523
12/24/12 at 6:56am

do you think its possible ?
 

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post #354 of 523
12/24/12 at 6:57am
Quote:
Originally Posted by sicaudiophile View Post

do you think its possible ?
 

Dude, cmon, you just asked the same question four times. These guys aren't responsible for this stuff. I'm willing to bet the answer is no. 


Edited by Sniping - 12/24/12 at 7:00am
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post #355 of 523
12/24/12 at 7:05pm

well i want to get the 601 or 602 but the software seems halfed baked

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post #356 of 523
12/26/12 at 1:23am

trying to buy the Velour pads and connector for my HE-400 from your site but it's not taking in my office address properly, keeps on repeating line 2 twice! Also there's SQL vulnerability with the account sign up page that you guys may want to look at and fix.

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post #357 of 523
12/26/12 at 11:08am
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Edited by musicisthekey - 12/27/12 at 3:43pm
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post #358 of 523
12/26/12 at 4:21pm
Thread Starter 
Quote:
Originally Posted by kyoshiro View Post

trying to buy the Velour pads and connector for my HE-400 from your site but it's not taking in my office address properly, keeps on repeating line 2 twice! Also there's SQL vulnerability with the account sign up page that you guys may want to look at and fix.

Hi, have you got through? If not, you can send an email to customerservice@head-direct.com with your address and the items you want to buy (you'd better provide links). Customer service will solve the problem.

I will forward the problem you mentioned to our engineers. Thanks.

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post #359 of 523
12/26/12 at 4:46pm
Thread Starter 
Quote:
Originally Posted by musicisthekey View Post

 the cable jack had multiple scratches.

Yeah, this should not happen to a $700 headphone. I will forward the problem to relevant departments to find out what happened. We will try to keep it from happening again.

Thank you for letting us know.

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post #360 of 523
1/5/13 at 7:56am

Hi Eric,

 

I have a channel imbalance in my HE-5LEs.  How do I go about getting this looked at?

 

Thanks

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