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Head-Direct / HIFIMAN Customer Service TEAM - Page 22

post #316 of 742
Thread Starter 
Quote:
Originally Posted by hardtimes View Post

 

I'd love to know when I can expect a working replacement. Thanks.

We will try to figure this out, and give you a reply asap.

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post #317 of 742

So when is the next flagship headphone coming out?

post #318 of 742

any plans on a christmas sale on Hifiman HP's ? biggrin.gif

post #319 of 742
Quote:
Originally Posted by preproman View Post

So when is the next flagship headphone coming out?
+1
post #320 of 742
Thread Starter 
Quote:
Originally Posted by preproman View Post

So when is the next flagship headphone coming out?

No exact date yet. Pls stay tuned.

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post #321 of 742
Thread Starter 
Quote:
Originally Posted by jonny564 View Post

any plans on a christmas sale on Hifiman HP's ? biggrin.gif

Pls keep an eye on our website, you will see.

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post #322 of 742
Quote:
Originally Posted by hardtimes View Post

I've been trying for several weeks to figure out what happened to a pair of RE-262's that I paid to have fixed (the wires had frayed). I sent them in on November 8 and was sent back a defective pair (the right ear didn't work and the cord was so short it didn't even reach to my waist). Ms. T. instructed me to send those back with a note and she said a working, replacement pair would be sent back immediately.

 

I sent those back -- on my own dime -- and got confirmation that they were received on November 23 -- more than two weeks ago. I sent an email to Ms. T. on November 29, to which I received no reply, and sent another email to Zhang, Fang, and Ms. T on December 5; I haven't gotten any replies to that one, either. 

 

I'd love to know when I can expect a working replacement. Thanks.

 

An update on my situation: finally, today, 17 days after USPS says Head-Direct received notice of the package, Ms. T told me "Most likely the package has already been returned to you." That obviously didn't happen -- as the USPS confirmation page clearly shows. Aaargh.

post #323 of 742
Quote:
Originally Posted by hardtimes View Post

An update on my situation: finally, today, 17 days after USPS says Head-Direct received notice of the package, Ms. T told me "Most likely the package has already been returned to you." That obviously didn't happen -- as the USPS confirmation page clearly shows. Aaargh.

Not a good way to run a company frown.gif
post #324 of 742

I think personally think that HiFiMan does a great job. 

post #325 of 742
Thread Starter 
Quote:
Originally Posted by hardtimes View Post

 

An update on my situation: finally, today, 17 days after USPS says Head-Direct received notice of the package, Ms. T told me "Most likely the package has already been returned to you." That obviously didn't happen -- as the USPS confirmation page clearly shows. Aaargh.

We are sorry for the inconvenience and we are eager to get this resolved. Unfortunately, we never received your RE-262. We will work to take care of this asap.

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post #326 of 742
Quote:
Originally Posted by LarsHP View Post

Could you check about that output impedance again? After listening to both my HM-801 via GAME module versus HM-801 line out via Burson Soloist to Unique Melody Miracle 6 BA driver CIEM, I do think the GAME card has a higher output than 1 Ohm. The treble is a little boosted in from the GAME card compared to the Soloist.

ClieOS has measured the output impedance of the Balanced amp card himself and he says in the below post:
"HM801 has a 10 ohm output impedance (balanced amp module, higher with other amp module)"
http://www.head-fi.org/t/597981/renewed-at-2012-03-12-the-new-hifiman-802-new-ui-named-tai-chi/645#post_8929060

And here the Standard and GAME module are stated to have respectively 18 Ohm and almost 34 Ohm output impedance:
http://translate.google.no/translate?sl=auto&tl=en&js=n&prev=_t&hl=no&ie=UTF-8&eotf=1&u=http%3A%2F%2Fmonoadc.blog64.fc2.com%2Fblog-entry-99.html

The source of the above web page is Sonove, and the graph looks like this for Standard (Default) and GAME (IEM ampcard) modules respectively:

Hello EricHD,

Did you check this?

I honestly don't know what to think about this, as I find myself preferring the GAME amp module to the Balanced one with the UM Miracle. In terms of the reported output impedance, it should the other way around.
post #327 of 742
Thread Starter 
Quote:
Originally Posted by LarsHP View Post


Did you check this?

Hi, I'm sorry, but what is exactly the question you want to know? The output impedence of HM-801 with Game module is 32ohm.

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post #328 of 742
Okay, thanks. My question was because you first said that it was 32 Ohm and then that it was 1 Ohm.
Quote:
Originally Posted by EricHD View Post

Hi, I'm sorry, but what is exactly the question you want to know? The output impedence of HM-801 with Game module is 32ohm.
post #329 of 742

Thank you very much Eric for answering the many questions in this thread.

 

I have one of my own.

 

Is it possible to see the manufacturing date of a headphone (say the HE-500)? I have yet to order my headphones (will do so on Friday) but I was just curious if it was possible to know the date.

 

Also were any additional revisions done to the HE-500 besides the silver cable?

post #330 of 742
Quote:
Originally Posted by Alexnova View Post

Thank you very much Eric for answering the many questions in this thread.

 

I have one of my own.

 

Is it possible to see the manufacturing date of a headphone (say the HE-500)? I have yet to order my headphones (will do so on Friday) but I was just curious if it was possible to know the date.

 

Also were any additional revisions done to the HE-500 besides the silver cable?

There will be printed stickers on the drivers that I think indicate what date the drivers are manufactured. The format is YMMDDNNN, so if it's made on June 15, 2012, and is the 250th driver made in that particular revision, then the code would be 20615250.

 

E.g. my HE500s are coded 20527197/198, while my HE400s (rev2 drivers directly after the recall early october) are coded 2101105/06.


Edited by jerg - 12/12/12 at 7:45pm
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