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Head-Direct / HIFIMAN Customer Service TEAM - Page 3

post #31 of 541
9/29/12 at 4:06am

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post #32 of 541
9/29/12 at 4:16am
Quote:
Originally Posted by EricHD View Post

Thank you so much, sweetheart. 

We so appreciate your advice. And we gonna hand it to our boss Dr. Bian.

If it is so valuable, we'll make a discount for you in your next purchase.

Waiting for your next invoice.beerchug.gif

I wish I could even get my wife to call me sweetheart!! blink.gif

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post #33 of 541
9/29/12 at 4:32am
Quote:
Originally Posted by MattTCG View Post

I wish I could even get my wife to call me sweetheart!! blink.gif

  Just hope EricHD is a female just saying..  rolleyes.gifHmm  

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post #34 of 541
9/29/12 at 6:20am
Quote:
Originally Posted by jerg View Post

 

Actually I do have a good suggestion for the HE series headphones.

 

The current Hifiman headphones use the steel grills with honeycomb pattern, however it is not porous enough, so there is actually quite a bit of ringing and shrinkage of soundstage caused solely by the grills.

 

Myself and a few others have tried making grills from different mesh materials to maximize open airflow, to very significant sound quality improvements (expanded and more natural soundstage, and a smoother sound with less ringing).

 

You could refer to this thread I made about how I went about redoing the grills:

 

http://www.head-fi.org/t/619447/hifiman-he400-he500-re-grilling-mod-56k-dial-up-users-beware

 

 

jerg,

 

Have you thought about doing this as a service for those wanting it done?

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post #35 of 541
9/29/12 at 7:32am
Hey Eric.

Do hifiman ships the velour pads for the he-400 out of country? The dealer in Bangkok Thailand sold out.
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post #36 of 541
9/29/12 at 3:30pm

This is on behalf of people who got their RE272 when there was 3 years warranty tag on these. Will you guys uphold 3 years warranty for them or scale it down ?

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post #37 of 541
9/29/12 at 4:34pm
Quote:
Originally Posted by preproman View Post

 

 

jerg,

 

Have you thought about doing this as a service for those wanting it done?

Yep; however presently I'm really bogged down by undergrad, research, and med school applications, so it's not a realistic thing I could be doing at least for now. Ideally HFM and Fang consider this and offer new and improved grills officially, but that's a bit of a stretch methinks.

 

 

 

 

@Eric,

 

How much of a discount are we talking here? biggrin.gif

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post #38 of 541
9/29/12 at 8:22pm
Thread Starter 
Quote:
Originally Posted by I95North View Post

Hi there EricHD i have silly question. Why don't you guys sell ALL replacement parts for your headsets?? It seems other manufacturers of headsets sell every part on their sets separately  but you guys seem not to why is that??

We do not sell parts that are not considered to be servicable by customers. In order to protect your headphone and your personal safty we recommand that you send it back to us for warranty service.
Thank you.

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post #39 of 541
9/29/12 at 8:28pm
Thread Starter 
Quote:
Originally Posted by I95North View Post

Hi there EricHD i have silly question. Why don't you guys sell ALL replacement parts for your headsets?? It seems other manufacturers of headsets sell every part on their sets separately  but you guys seem not to why is that??

Thanks for your inquiry, and that's a good question. :)

Honestly, we never sell the refurbished separately not because we don't want make extra money, but because we wanna give every customer our best products.

We do nothing but the best service & excellent products for you all.

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» Get the latest news and updates at the HiFiMAN sponsor page.
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post #40 of 541
9/29/12 at 8:49pm
Thread Starter 
Quote:
Originally Posted by I95North View Post

So the lastest drivers are more durable right?? But the side effect of durablity is a drop off in bass quantity/impact and more sparkly/piercing higher end??

 

Ok why not from the beggining you guys just send out beta sets to your reviewers then iron out all the problems first before selling three different versions to the public? If you guys would have done so in the beggining you would not have three different versions that are soo vastly diffrent in sound signatures there would be only ONE!.

Wait there is no difference between older n newer drivers? Then,  "you could figure it out if you listen to them both much more carfully"

Thats contradictory no?

 

Even if he listens and hears the difference that does not tell him what you guys changed in the drivers but its understandable if thats an inside company secret cool.

We gonna take your presious idea which is send the beta sets out for problems making before marketing.

So appreciate it !!!

Besides, sorry for the spelling mistake I made before. I should've said," there is no difference, but if have, you could figure it out by carefulling listening."

Make sense?

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post #41 of 541
9/29/12 at 8:51pm
Thread Starter 
Quote:
Originally Posted by MattTCG View Post

I wish I could even get my wife to call me sweetheart!! blink.gif

Sure, she will. :)

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» Get the latest news and updates at the HiFiMAN sponsor page.
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post #42 of 541
9/29/12 at 9:15pm
Thread Starter 
Quote:
Originally Posted by preproman View Post

 

 

jerg,

 

Have you thought about doing this as a service for those wanting it done?

We certainly agree with some of  you who have the same idea like this. Besides, we are still trying to change the grills to the best point just like our boss did everyday.

However, if some audiophiles make a little adjustment themself, we can no longer make the replacement as requested.

So sorry for the inconvenience.

Hopefully, you can understand our situation. smily_headphones1.gif

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post #43 of 541
9/29/12 at 9:17pm
Thread Starter 
Quote:
Originally Posted by Chawanwit View Post

Hey Eric.
Do hifiman ships the velour pads for the he-400 out of country? The dealer in Bangkok Thailand sold out.

Sure, we can. Purchase one on the web head-direct.com, and we'll arrange a shipment immediately.

Regards beerchug.gif

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» Get the latest news and updates at the HiFiMAN sponsor page.
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post #44 of 541
9/29/12 at 9:23pm

I was wondering when the new HM-901 was going to come out. I am on the fence on whether to buy the HM-801 or wait for 901's to come out.

 

Thanks.

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post #45 of 541
9/29/12 at 9:23pm
Quote:
Originally Posted by EricHD View Post

We certainly agree with some of  you who have the same idea like this. Besides, we are still trying to change the grills to the best point just like our boss did everyday.

However, if some audiophiles make a little adjustment themself, we can no longer make the replacement as requested.

So sorry for the inconvenience.

Hopefully, you can understand our situation. smily_headphones1.gif

 

Actually the Hifiman HE series grills are easily removable, so replacing them isn't doing anything permanent on the headphones; I can easily switch back the stock grills within 10 seconds and it's as good as new. So that's a non-issue.

 

Unless you mean us actually physically modifying the stock grills (like drilling into it or something crazy) rather than making whole new ones to replace them (which is what I'm doing), then yeah. But most people interested in this grill issue are hoping for entirely new grill mesh material.

 

E.g. check out the grills I made myself, which I currently have on my HE400s:

 

 

 

Of course I have the stock grills safely stored away.


Edited by jerg - 9/29/12 at 9:25pm
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