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Head-Direct / HIFIMAN Customer Service TEAM - Page 19

post #271 of 705

I'm interested in possibly purchasing some HE-300s.

 

However, I'm concerned about the part in this picture breaking:

 

700

Head-fi member CanDude posted a picture here on head-fi of his HE-6s breaking at that spot / part.

 

If I were to buy HE-300s and that part (I think it's called a gimbal) were to break out of warranty, would I be able to pay to have a replacement part shipped out to me? I don't really want to buy the headphones if I can't obtain that replacement part out of warranty.

 

Thanks.

post #272 of 705
Thread Starter 
Quote:

Originally Posted by ComfyGrados

View Post

would I be able to pay to have a replacement part shipped out to me?

Yes, you can buy a headband for HE-300 from Head Direct.

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post #273 of 705

That's great news, Eric, and thanks so much for the prompt reply.
 

post #274 of 705
Thread Starter 

My pleasure smily_headphones1.gif

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post #275 of 705
Hello Eric,

I currently have a pair of Denon D5K's that I'm thinking about selling to get the he-400's. (It would be so nice to have a headphone with better clarity and slightly less bass) I'm just wondering, is the treble problem on the he-400 completely fixed? I'm sorry for being skeptical but the announcement that the problem was fixed seemed completely out of the blue.It just seems like it would take a while for something like this to get fixed... If it is though I will probably order them as soon as I sell the D5000's. :-)
post #276 of 705

I sent you guys an email recently and got such a fast response! Great customer service and great products, astounding job.

post #277 of 705
Thread Starter 
Quote:
Originally Posted by Beeman97 View Post

Hello Eric,
 is the treble problem on the he-400 completely fixed?

Hi,

Yes, the problem has been fixed. The HE-400 we sell now are the rev.2 without treble problems.

Go ahead, no worries.

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post #278 of 705

Edit: 

 

Trying to solve the problem with Customer Service.


Edited by FelipeMC - 11/29/12 at 6:15pm
post #279 of 705

Hello Eric, 

 

Just one more question... On the he-4, what does it mean that it only has magnets on one side and how does that affect the sound? 

 

Thank you. 

post #280 of 705

HiFiMan,

 

You are one of the best companies I know of! Not only is your customer support top notch, but also you make and sell some of the most innovative and exceptionally high quality products. Keep up the great work!

post #281 of 705
Thread Starter 
Quote:
Originally Posted by Beeman97 View Post

 On the he-4, what does it mean that it only has magnets on one side and how does that affect the sound? 

 

Hi, unlike our flagship model HE-6 or HE-500 which has two pieces of magnets in each driver with a piece of very thin diaphram sitting in the middle like a sandwich, HE-4 only has one piece of magnet right next to the diaphram.

Compared with our top models, HE-4 sounds slightly less detailed and smooth. However, if you compare it with other similar priced headphones, you will probably find it surprisingly better.

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post #282 of 705

Ok, so I've committed. I'm going to sell my Denon D5000's to buy the HE-400's. However, I would like to buy the velour ear-pads to go with it. Do you think you could put the velour pads on eBay or Amazon rather then requiring that they be bought on the head-direct site? Or better yet could I have the pleather switched with the velour at the time of purchase... Maybe? :-)

post #283 of 705

Hello!

I just ordered a pair of RE262's directly from Head-direct and I was wondering if there was any way to purchase an extended warranty for them through you or otherwise.

Thanks for you time.

post #284 of 705

Couple questions.

 

Firstly, I am sorry to post this in more than one spot, but I have been trying to find the answer without success, so: what is the output impedance on the 801 with the GAME module?

 

Secondly, will the release of the 901 affect the price of the 801, since, as you say, it's not a replacement. It will certainly shift demand for the 801, so will the price on that go down? Or will you just plan to sell less of them?

post #285 of 705
Quote:
Originally Posted by reginalb View Post

Couple questions.

 

Firstly, I am sorry to post this in more than one spot, but I have been trying to find the answer without success, so: what is the output impedance on the 801 with the GAME module?

 

Secondly, will the release of the 901 affect the price of the 801, since, as you say, it's not a replacement. It will certainly shift demand for the 801, so will the price on that go down? Or will you just plan to sell less of them?

Speaking of the 901..........any release date firm?

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