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Head-Direct / HIFIMAN Customer Service TEAM - Page 13

post #181 of 724
Thread Starter 
Quote:
Originally Posted by sayh View Post

 

Email sent this morning.

Glad you could help.

Already dealt with it, got it? wink.gif

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post #182 of 724

Any new high end Flagship Headphones coming out?

post #183 of 724
Thread Starter 
Quote:
Originally Posted by preproman View Post

Any new high end Flagship Headphones coming out?

Not yet, buddy.  But will, maybe next year. Thanks for your inquiry.

Immediately inform you once it comes out. darthsmile.gif (Try HE400 Rev.2 if you do not have one.)

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post #184 of 724

Hi EricHD,

 

Has HeadDirect removed all the yellow-plastic-driver HE-400's from stock, preventing future sales of it? I'm itching to place an order, but i don't want to be stuck with having to return it again :) 

 

Thanks!

post #185 of 724
Quote:
Originally Posted by EricHD View Post

Nope, dude. Never heard of RE400. Where did you get that info.?  biggrin.gif

ClieOS website.

post #186 of 724

Hi Eric,

 

I have just sent an email to customer service but forgot to mention a few things. I just checked the Amazon order for my headphones and it was unfortunately sold by Kraft Street Audio, LLC. (Fulfilled by Amazon). Are they an authorized dealer (I don't see them on the list), and if not, how would the warranty work? Also, how much would it cost to fix the possible defect I encountered? My HE-500 shipped with warranty information (?) in Chinese so I couldn't decipher it.

 

Any input would be greatly appreciated, and I look forward to your response (PM or otherwise, whichever is more convenient for you).

 

-Jung H. Kim

post #187 of 724

Hi Head-direct!

 

I have a question about the HE-500...

 

About the part where the cable connects to the HE-500 connectors.

 

This part is indeed very fragile...

 

 

Im sure this has been posted before, but is there any way a better solution for connecting would be used?

 

Problems like these are not very common and it is a wrinkle on this exceptional headphone :(

 

Here is an impression from somebody else, commenting on the matter:

 

"The connection between the cable and the connector is very weak. Mine broke many times. I can solder them back myself, but for a person who does not know how to solder I can see this being a big problem. I ended up tying the cable to the headband to relieve the tension at the connector. Yesterday one of the screw holding the cup also popped open and I have it screw it back. Despite the price tag, it is no where as hardy as the cheaper Sennheiser or AKG or Beyerdynamic."

 

Just an alternative which would not cause such problems... Im not very handy with soldering stuff (in fact I never soldered before...)

 

Would any such thing be covered by the warranty? Or is there any way to fix the connections?

 

Thanks very much!

It is just that I really care about these briliant headphones and  (hopefully)  fixable flaw is quite useless

Luke


Edited by conquerator2 - 10/10/12 at 11:33am
post #188 of 724
Thread Starter 
Quote:
Originally Posted by Kjeldsen View Post

Hi EricHD,

 

Has HeadDirect removed all the yellow-plastic-driver HE-400's from stock, preventing future sales of it? I'm itching to place an order, but i don't want to be stuck with having to return it again :) 

 

Thanks!

Hi, 

We've already removed all the yellow version from stock since Dr. Bian's announced. So no worries about the "RETURN", wink.gif

Glad to hear you gonna make an order soon.

Appreciate it.

Any question, contact us here or head.direct.customerservice@gmail.com 

Reply
post #189 of 724
Thread Starter 
Quote:
Originally Posted by audionewbi View Post

ClieOS website.

Hi,

Never heard of it, eek.gif

There must be something wrong with the info. on ClieOS. 

I worked for HiFiMAN for years, and am sure there is no kind of thing that named RE400. Maybe it will be in the future.

Anyway, thanks for concerning.

Reply
post #190 of 724
Thread Starter 
Quote:
Originally Posted by razevi3 View Post

Hi Eric,

 

I have just sent an email to customer service but forgot to mention a few things. I just checked the Amazon order for my headphones and it was unfortunately sold by Kraft Street Audio, LLC. (Fulfilled by Amazon). Are they an authorized dealer (I don't see them on the list), and if not, how would the warranty work? Also, how much would it cost to fix the possible defect I encountered? My HE-500 shipped with warranty information (?) in Chinese so I couldn't decipher it.

 

Any input would be greatly appreciated, and I look forward to your response (PM or otherwise, whichever is more convenient for you).

 

-Jung H. Kim

Hi, 

No worries about the dealer you got the HE500 from because it is a new dealer of us, and we do not update our dealer webpage in time. So, you can get any product from that dealer or directly from us. Wherever you get item, the warranty will be always available. (PS: Do not purchase from any other dealers which are not co-operating with HiFiMAN.)

Sorry for this.

Our warranty is as follows:

30 days refund: shipping cost is not refundable. 
1 year replacement.
The cost to ship a product back to us for repair, replacement, refund, exchange or upgrade is the responsibility of the consumer. The cost to return the product to the consumer is the responsibility of Head Direct/HiFiman.

You can easily find this info. on head-direct.com

Unfortunately, we never provide any papery warranty in the package.

Fortunately, the warranty is always available anywhere.

Am I clear?

Glad to help you out here. wink.gif

Reply
post #191 of 724
Thread Starter 
Quote:
Originally Posted by conquerator2 View Post

Hi Head-direct!

 

I have a question about the HE-500...

 

About the part where the cable connects to the HE-500 connectors.

 

This part is indeed very fragile...

 

 

Im sure this has been posted before, but is there any way a better solution for connecting would be used?

 

Problems like these are not very common and it is a wrinkle on this exceptional headphone :(

 

Here is an impression from somebody else, commenting on the matter:

 

"The connection between the cable and the connector is very weak. Mine broke many times. I can solder them back myself, but for a person who does not know how to solder I can see this being a big problem. I ended up tying the cable to the headband to relieve the tension at the connector. Yesterday one of the screw holding the cup also popped open and I have it screw it back. Despite the price tag, it is no where as hardy as the cheaper Sennheiser or AKG or Beyerdynamic."

 

Just an alternative which would not cause such problems... Im not very handy with soldering stuff (in fact I never soldered before...)

 

Would any such thing be covered by the warranty? Or is there any way to fix the connections?

 

Thanks very much!

It is just that I really care about these briliant headphones and  (hopefully)  fixable flaw is quite useless

Luke

Hi,

Sorry for the inconvenience.

We can ship a new cable to you if your HE500 is still under warranty. (Show me your invoice of that purchase. :)

The issue will be handed in to our boss Dr. Bian, and it will be resolved ASAP.

Thanks so much for your advice, and will give you a discount if you can come up with a better solution for us. biggrin.gif

Reply
post #192 of 724
Quote:
Originally Posted by EricHD View Post

Hi,
Never heard of it, eek.gif
There must be something wrong with the info. on ClieOS. 
I worked for HiFiMAN for years, and am sure there is no kind of thing that named RE400. Maybe it will be in the future.
Anyway, thanks for concerning.

Fang actually already discussed RE-400 on erji.net for months now. It is nicknamed the 'Waterline' (RE-600 is the 'Songbrid').
post #193 of 724
Thread Starter 
Quote:
Originally Posted by ClieOS View Post


Fang actually already discussed RE-400 on erji.net for months now. It is nicknamed the 'Waterline' (RE-600 is the 'Songbrid').

eek.gif Thanks for the update of that info. Appreciate it!!

PS: We have to say the secret keeping skills of Dr. Bian is so high!!!! biggrin.gif Or I was such a fool living in a can?! frown.gif

Reply
post #194 of 724
Quote:
Originally Posted by EricHD View Post

Hi, 

No worries about the dealer you got the HE500 from because it is a new dealer of us, and we do not update our dealer webpage in time. So, you can get any product from that dealer or directly from us. Wherever you get item, the warranty will be always available. (PS: Do not purchase from any other dealers which are not co-operating with HiFiMAN.)

Sorry for this.

Our warranty is as follows:

30 days refund: shipping cost is not refundable. 
1 year replacement.
The cost to ship a product back to us for repair, replacement, refund, exchange or upgrade is the responsibility of the consumer. The cost to return the product to the consumer is the responsibility of Head Direct/HiFiman.

You can easily find this info. on head-direct.com

Unfortunately, we never provide any papery warranty in the package.

Fortunately, the warranty is always available anywhere.

Am I clear?

Glad to help you out here. wink.gif

Thank you for the prompt response. This is exactly the info I needed, definitely put my mind at ease. I also received an email from customer service to send in the headphones.

 

Please keep up the amazing work! 

post #195 of 724
Quote:
Originally Posted by EricHD View Post

Hi, 

We've already removed all the yellow version from stock since Dr. Bian's announced. So no worries about the "RETURN", wink.gif

Glad to hear you gonna make an order soon.

Appreciate it.

Any question, contact us here or head.direct.customerservice@gmail.com 

 

That's good news, thank you! dt880smile.png

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