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Head-Direct / HIFIMAN Customer Service TEAM - Page 10

post #136 of 520
10/6/12 at 1:39am
Quote:
Originally Posted by jerg View Post

Uh...Eric bro, didn't you see your boss's post earlier today?

 

http://www.head-fi.org/t/630549/open-announcement-on-the-hifiman-he-400

 

Love it! That's such good news : ) I'm impressed.

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post #137 of 520
10/6/12 at 9:41am
Quote:
Originally Posted by EricHD View Post

Hi dear,

I'm so glad to hear from you, and thanks so much for your concerning.

Actually, we do not have the plan recently for the release of a new headphone, but we will keep going to improve the sound quality, structural integrity whatever it is at any cost.

So, patiently wait a period of time for the new headphone coming out.

Your patience will not let you down in the end.  cool.gif

Regards,

 

Ok Thanks! :)

 

The HE-500 it is then

 

Additionally, is this an authorized seller? www.audiophonics.fr

 

The best prices in EU so far, for anything they sell (well almost)cool.gif


Edited by conquerator2 - 10/6/12 at 9:43am
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post #138 of 520
10/6/12 at 10:26am
Bought mine shipped to me from china received the September 12 so shipped about the 5th are these returnable
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post #139 of 520
10/6/12 at 12:52pm

When will the new revision (3.5? 4.0?) be in stock at Head-Direct for ordering?

 

Thanks!

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post #140 of 520
10/6/12 at 12:55pm
Quote:
Originally Posted by Kjeldsen View Post

When will the new revision (3.5? 4.0?) be in stock at Head-Direct for ordering?

 

Thanks!

 

+1

 

popcorn.gif

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post #141 of 520
10/6/12 at 1:42pm

This is in regards to the HE-400:

 

I have an idea, why doesn't HiFiMAN create an accessory ear pad set (perhaps name it: HiBASS?) that is thicker than the stock pads in order to space the driver a little bit more from my ear so I can enjoy the extra amount of bass that I hear when I pull the cans out from my head slightly.

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post #142 of 520
10/7/12 at 12:58am
Quote:
Originally Posted by hybridamp View Post

This is in regards to the HE-400:

 

I have an idea, why doesn't HiFiMAN create an accessory ear pad set (perhaps name it: HiBASS?) that is thicker than the stock pads in order to space the driver a little bit more from my ear so I can enjoy the extra amount of bass that I hear when I pull the cans out from my head slightly.

 

I agree, Hifiman should make some thicker velour pads, that are also angled like the Audeze pads to give a more forward sound presentation. 

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post #143 of 520
10/7/12 at 1:10am
Quote:
Originally Posted by EricHD View Post

No worries, budy. Since you didn't get the item directly from us, you can still get it repaired by us. However, you just need to pay a little for that repair or replacement.

We highly recommend replacement not repair just because the repair will take much more time.

If you can wait that long, we also can repair it for you. 

Regards,

So i'll just bring it down to the local distributor of Hifiman which would be Jaben to have it replaced/repaired?

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post #144 of 520
10/7/12 at 5:11am
Thread Starter 
Quote:
Originally Posted by conquerator2 View Post

 

Ok Thanks! :)

 

The HE-500 it is then

 

Additionally, is this an authorized seller? www.audiophonics.fr

 

The best prices in EU so far, for anything they sell (well almost)cool.gif

Hi dear,

We do not have that dealer. Actually, we do not have any dealer in France, but we do have some in Europe. Browse the website here http://hifiman.com/AboutUs/Dealer/ for more info.

If you get something from some dealer which is not cooperating with us, we cannot make the replacement or refund for you later (unless you pay for the extra warranty from us).

Is that clear?

Thanks for your inquiry.

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» Get the latest news and updates at the HiFiMAN sponsor page.
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post #145 of 520
10/7/12 at 5:13am
Thread Starter 
Quote:
Originally Posted by tuna47 View Post

Bought mine shipped to me from china received the September 12 so shipped about the 5th are these returnable

Sorry, buddy. I cannot quite understand what you said here, could you explain further for me?

Many thanks.

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» Get the latest news and updates at the HiFiMAN sponsor page.
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post #146 of 520
10/7/12 at 5:17am
Thread Starter 
Quote:
Originally Posted by Kjeldsen View Post

When will the new revision (3.5? 4.0?) be in stock at Head-Direct for ordering?

 

Thanks!

I don't have any clue yet. Perhaps, we'll have that new revision later as you wish. However, we do have and only have 3 versions so far.

Thank you so much for concerning. biggrin.gif

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post #147 of 520
10/7/12 at 5:50am
Thread Starter 
Quote:
Originally Posted by hybridamp View Post

This is in regards to the HE-400:

 

I have an idea, why doesn't HiFiMAN create an accessory ear pad set (perhaps name it: HiBASS?) that is thicker than the stock pads in order to space the driver a little bit more from my ear so I can enjoy the extra amount of bass that I hear when I pull the cans out from my head slightly.

Good idea, thanks for your thoughtful mindstorm. Nevertheless, we still need to think it over for a better solution.

+1 for you...wink.gif

HiFiMAN Insider
» Get the latest news and updates at the HiFiMAN sponsor page.
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post #148 of 520
10/7/12 at 5:51am
Thread Starter 
Quote:
Originally Posted by ZorgDK View Post

 

I agree, Hifiman should make some thicker velour pads, that are also angled like the Audeze pads to give a more forward sound presentation. 

We'll think about it, many thanks. wink.gif

HiFiMAN Insider
» Get the latest news and updates at the HiFiMAN sponsor page.
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post #149 of 520
10/7/12 at 5:55am
Thread Starter 
Quote:
Originally Posted by edmundtyw1 View Post

So i'll just bring it down to the local distributor of Hifiman which would be Jaben to have it replaced/repaired?

Sure, you can try that way. You still can directly contact us via head.direct.customerservice@gmail.com for further info. about how to fix the problem ASAP.

And we are so glad to help you out.

Regards,

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» Get the latest news and updates at the HiFiMAN sponsor page.
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post #150 of 520
10/7/12 at 6:04am
Quote:
Originally Posted by EricHD View Post

We'll think about it, many thanks. wink.gif

 

New pads would be a tremendous addition in my opinion. You would have no trouble selling them and it would improve on an already great sounding hp!!

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