Originally Posted by bowei006
I've used ASUS Tech Support USA twice. Schitty service both times
"We'll call you back"
NEVER got the fricking call back.
"I'll personally check up on it and call you back"
Hey, at least they didn't try extorting you. I sent an ROG Maximus in a few years ago after it stopped picking up any hard drive I plugged into it and was told by their support that they found some damage on it and they would not send it back if I didn't pay $150 to fix it. I told them to take a hike and got a board back with bent pins and the CPU retention bracket missing a few screws.
After that I went to the BBB, ASUS responsed to my complaint which was enough to get the strike against them removed, but I never heard back from them after I responded politely to the response they had given me there. I had gone to the BBB after trying to contact them numerous times over a 6 month period as well as having complaints deleted off of their facebook page.
To add insult to injury I found out that they have a policy with ROG products in which they will pay any shipping that takes place during the RMA process as well as guarentee you a returned product within a week. Every time I had inquired about such a policy(vaguely remembering something but not being certain) they told me that I would have to pay. Through the whole ordeal I sent my board back to them three times, at a cost of $20 each time. Likewise they held my board for a month and a half each time.
I like their soundcards, but never again...
Gigabyte is up there as well, returning a DOA board to me three times in a row. I will consider them again in the future though as they had the decency to have a customer support manager respond personally to my complaint on their FB page. At that point though I was so sick of waiting on RMAs that I just built a new computer. 4th time might have been the charm but I wasn't going to chance it.
I'm using ECS now as they have a guaranteed 3 day RMA process, though I fortunately haven't had to use it.