Originally Posted by brunk
It's still the wrong answer though from the customers perspective. Re-formatting has it's place, but doing it all the time is a cop out for not knowing how to remove simple spyware, driver issues, and poor AVs that feel compelled to fully scan your hard drive 24/7 destroying your HDD. If one want to get a "new PC" feel, installing something like Linux Mint will give a fresh feel, plus it only sips resources compared to Windows. Sorry, I'm not trying to give you a hard time, this just comes from lots of experience lol.
I'm always speaking from the perspective of the other side even if I don't agree with it by the way. It's just what I do
I'm arguing from a company perspective right now.
If you are a company that is huge, need to appease X amount of people as fast, and cheaply as possible in terms of labor fees you pay your own workers by how fast, and how cheap the repair is. With a X return rate through the service, speed, dilligence, cost of the repair along with other things that you factor in. You will of course then find the one that benefits you.
Companies think about everything like that. What level of schitty service + lack of pay for workers etc etc equals the profit that will be the maximum that they can get while still retaining X amount of visitors and repeat customers etc.
Be as schitty as possible while getting as much return and use of your service as possible for as cheap as possible to get as much as possible.
Nothing wrong with that. But then again, my definition of wrong is very different from many people's.