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Sennheiser MOMENTUM Review - Page 76

post #1126 of 3376

If I recall correctly while reading their warranty policy one time, I think it said that the warranties don't cover cables.

 

Not to mention that we all know warranty programs are a nightmare to go through. I can't recall a single time where I tried to have something replaced and the company wouldn't. Oh well, that makes me a fool.

 

I'm just posting this as a warning to others if this happens to them


Edited by mister skinner - 12/30/12 at 4:13pm
post #1127 of 3376
Why not just replace the cable?
post #1128 of 3376

Replacing an in-line mic cable will probably cost more than I'm willing to pay.
 

post #1129 of 3376
Quote:
Originally Posted by mister skinner View Post


Just a word to the wise:

 

I was becoming fed up with this jack pulling apart everytime I touched it. I noticed glue residue on it recently and figured I'd take it upon myself and glue it back together. Problem is that when I dripped a drop or two of super glue down into the jack, it must have seeped into the bendable jack and seized it up to where it's pretty hard to bend the jack to 90 degrees. So now I'm pretty much stuck with a straight jack (which bothers me). After doing this I seriously doubt Sennheiser will help me with this issue and it will probably cost $100 to buy a new part from them (because these f-ups are usually expensive).

 

Don't make the same mistake as I did. Pretty disappointed considering I even have to think about this at $350.

 

Why didn't you just call them?  I'm sure they'll still just send you a replacement.  It is a little unreasonable to expect ZERO defects out of all the headphones they manufacture.  This would have been such a simple fix had you called them the first time.  Any additional hassle you go through at this point is all your own doing.  

post #1130 of 3376

Which is more tedious? To take the photos and upload them on head-fi with a short written paragraph or to just give them a call?

post #1131 of 3376
Quote:
Originally Posted by uelover View Post

Which is more tedious? To take the photos and upload them on head-fi with a short written paragraph or to just give them a call?

I'd say you're probably right, but then again I keep thinking about how it took me 5 mins to post the pics where it will take me at least 15 getting them on the phone only to try and talk to an Egyptian guy named Robert that will probably tell me it will cost $90+ shipping to fix the problem.

Maybe I'm just extremely cynical :-/
Edited by mister skinner - 12/30/12 at 8:09pm
post #1132 of 3376
Quote:
Originally Posted by mister skinner View Post


I'd say you're probably right, but then again I keep thinking about how it took me 5 mins to post the pics where it will take me at least 15 getting them on the phone only to try and talk to an Egyptian guy named Robert that will probably tell me it will cost $90+ shipping to fix the problem.
Maybe I'm just extremely cynical :-/

 

Haha but why an Egyptian?

post #1133 of 3376
Quote:
Originally Posted by mister skinner View Post

I'd say you're probably right, but then again I keep thinking about how it took me 5 mins to post the pics where it will take me at least 15 getting them on the phone only to try and talk to an Egyptian guy named Robert that will probably tell me it will cost $90+ shipping to fix the problem.
Maybe I'm just extremely cynical :-/
wow, you must have had a horrible experience with sennheiser in the past...

I've never dealt with them personally, but my guess is that they'll take care of you. It's ridiculous though to expect a product of any type with a zero defect rate, much less a $300 headphone.
post #1134 of 3376
I've dealt with Sennheiser before on a warranty issue with no problems, replacement sent within a week. Also Bowers & Wilkins on a remote for my Zeppelin Air and new remote sent next day. Only one I had issues with was Philips on an iPod dock- 9010 which they refused to help with, luckily took it back to the store ( John Lewis) and they replaced.
post #1135 of 3376

Not really a deep review but something to add

 

...... Got the momentum about 2 weeks ago, I really don't have much experience to compare with other headphones, but I can say they are very comfortable, the ear pad leather have a very soft feel, like having a pair of small pillows on my ears.

Very light headphones, yet don't feel or have that cheap plastic look (that was my impression with the Sennheinser 598) and barely feel they are on my head.

I also own a pair of ATH Pro 700 (MK1?). Even though the sound is good, they feel like wearing a hammer on my head.

 

The case is big, so I don't carry it around, and when I'm home there isn't really a reason to use it.

 

The only thing I'm not sold yet is the little cables that connects the earpads to the headband, they are a little thin and sometimes I'm afraid they'll break, but maybe it's just me.

 

I love these headphones and probably won't buy another for a while .....o2smile.gif ( yeah right )


Edited by Kiont - 12/31/12 at 12:50am
post #1136 of 3376

Bought the Momentum with discount for €150 ($200).

I will make a small review about the Momentum and maybe a comparison between this headphone and my K550, if someone is interested smily_headphones1.gif

(sorry, my english is not the best)

post #1137 of 3376
How did u get them for only 200$
post #1138 of 3376
Quote:
Originally Posted by stenheck View Post

Bought the Momentum with discount for €150 ($200).
I will make a small review about the Momentum and maybe a comparison between this headphone and my K550, if someone is interested smily_headphones1.gif
(sorry, my english is not the best)
How did u get them for only $200
post #1139 of 3376
Quote:
Originally Posted by Spyruf View Post


How did u get them for only $200

It was a special action from my bank (ING) with points which I get when I use my bank card.

post #1140 of 3376
Quote:
Originally Posted by mister skinner View Post


I'd say you're probably right, but then again I keep thinking about how it took me 5 mins to post the pics where it will take me at least 15 getting them on the phone only to try and talk to an Egyptian guy named Robert that will probably tell me it will cost $90+ shipping to fix the problem.
Maybe I'm just extremely cynical :-/

 

You never know unless you try.  Sennheiser has a decent reputation for customer service around here though.  I would give it a shot before you post negative opinions about their products online.  If your experience mirrors your expectations, by all means, let the world know.  I suspect it will not.  It may indeed be a 20 minute phone call, but they will probably just ship you a new cable.  

 

Also, on a side note.  Why didn't you just bring them back to the store you purchased them at?  Was it online?  I always hate dealing with shipping on returns with web sites.

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