So a few months ago I won a pair of Moshi Vortex earphones (http://www.moshimonde.com/product/vortex.aspx) in a contest. Yesterday I took off the silicon tips to wash them. I also took a tissue to wipe off the dirt on the little metal grill since I had the tips off. Without wiping very hard the little metal grill fell out. I tried to stick it back in, but it doesn't seem to stay put. I think that even the light pressure I used to try and put it back has warped the shape of the little metal grill a little.
Here is a picture of what I'm talking about: http://imgur.com/ysjLQ
I e-mailed Moshi to ask them if I could get a replacement and got this reply:
I tried and just can't get the little metal grill to stay in place without it falling out. I don't want to have it fall out while in my ear canal. So is this normal to be able to pull this little metal grill out and put it back in? Does anyone have an suggestions on how I should put it back in?