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Am I being Unreasonable - Page 3

post #31 of 33

I'm a professional seller on eBay and am coming to this thread a bit late but thought I'd add my 2c.

 

Firstly, I agree with most here and would have backed them in a heartbeat. If the seller's profile/description *didn't* say 'Returns Not Accepted' I'd have simply sent them straight back (same day if poss.) and then after they were gone, told the seller they were being returned for a refund.

 

If it did say 'Returns Not Accepted' then you have to go through the dispute system as OP has done.

 

The problem with the dispute system is that you've only got 7 days to get all your ducks in a row and make sure eBay have *ALL* the info that you think they might ever need to find in your favour. After the case closes, you can't then go back and add anything like email conversations or further commentary.

 

The other thing to bear in mind is to be very careful what you log the dispute reason as. This is because if eBay manages to find a way out of it, they will (much like insurance companies). You have to give them all the info and also, no wriggle room to find a way out of coming down in your favour - it is quite difficult.

 

OP: You seem to have come out ok this time due to your persistence - I gotta admit I'd have probably given up before getting the $300... Saying that though, I'm more likely to have travelled to sellers place and gotten hold of him as I'm not a patient man ;)

 

http://www.youtube.com/watch?v=IvgeHu4Rj24


Edited by garysan - 9/14/12 at 2:24am
post #32 of 33

lmao :P
 

post #33 of 33
Quote:
Originally Posted by garysan View Post

The other thing to bear in mind is to be very careful what you log the dispute reason as. This is because if eBay manages to find a way out of it, they will (much like insurance companies). You have to give them all the info and also, no wriggle room to find a way out of coming down in your favour - it is quite difficult.

 

In my case, the seller and I had a long message exchange over a period of a couple of weeks. I posted video for the seller showing that the tweeter was blown in the center channel speaker he sent me. It was easy to do because it was biwire capable, and it was obvious that no sound was coming out of the tweeter. I found an OEM replacement tweeter and offered that I would accept that instead of returning the center channel. Of course, he insisted that he would only pay for half of the cost of the tweeter. He had no intention of accepting a return or making things right. 

 

With what happened to me next, it was clear that Ebay didn't even bother to carefully review the information that I provided and the message exchange that happened between me and the seller (both of which I referred to in my dispute). The seller must have been online, because about half an hour later at 5:55 pm after I submitted the dispute, I got a message from Ebay that the seller had escalated my case, claiming that I had decided that I just didn't want it anymore. Now here's the best part. Then at 6:09 pm the same night, less then 15 minutes later, Ebay emailed me and said that they had settled the claim in favor of the seller. The video I had supplied with evidence that the item didn't work was almost 10 minutes long, so it was clear to me that Ebay didn't even bother to review all the material for the case. I was livid. Since I was online, I immediately called them and got in their face, telling them that they has summarily judged the case without reviewing all the evidence. That got their attention because it had been less than one hour since I filed the dispute to begin with. 

 

So yeah. Ebay is looking for the best way out for Ebay, not necessarily what is the fair resolution of the case. 

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