Head-Fi.org › Forums › Equipment Forums › Headphones (full-size) › Am I being Unreasonable
New Posts  All Forums:Forum Nav:

Am I being Unreasonable - Page 2

post #16 of 33
Thread Starter 
Quote:
Originally Posted by lee730 View Post

 

That's besides the point catscratch. Regarless if he has or not (lol) it's unsanitary to sell something like that. I at least make sure the item is cleanly before shipping it out. (Whipping off fingers prints, dust, oil, etc). I also disclose all information regarding the product so I don't have an angry customer. I'd be grossed out as well if I saw hairs dangling from the headphone. If they are visible they should have been removed

 

 

Needless to say I was put off by the hair. I had to remove them using scotch tape. If I were selling, I too would make sure there was no DNA before I packed and shipped them.

post #17 of 33
Thread Starter 

So, the Ebay gods have spoken and thy ruled in favor of the seller saying the item was as described!  The response was kind of condescending. Here is an excerpt: 

 

"Michael, we really appreciate your membership since October 1999. I see that you have purchased over $6,098.49 this year on our site and we are grateful that you are such a loyal Buyer. I see that your previous Sellers really like your quick payments and smooth transactions. This is the kind of behavior we really want to encourage our Buyers to have, so thank you for being such a great member! I hope that you do not let this one bad experience ruin a great buying history you’ve had with us so far. We appreciate your understanding."

 

 

 I called to appeal and was courteous and stated that I think they got this one wrong. I suggested they read the messages exchanged between myself and the seller where the headphones were described as used 6 hours without a blemish blah, blah, blah. The rep I spoke to saw that after I pointed it out but could not give me a specific reason as to how they came to this decision. They would have had to dismiss the message exchange to do so I would think. He was non committal so will see where it goes.  


Edited by mountainrivera - 9/11/12 at 6:06pm
post #18 of 33

is that an email? looks like an email coming from contact centres here in our country =P

post #19 of 33
Quote:
Originally Posted by mountainrivera View Post

So, the Ebay gods have spoken and thy ruled in favor of the seller saying the item was as described!  The response was kind of condescending. Here is an excerpt: 

 

Michael, we really appreciate your membership since October 1999. I see that you have purchased over $6,098.49 this year on our site and we are grateful that you are such a loyal Buyer. I see that your previous Sellers really like your quick payments and smooth transactions. This is the kind of behavior we really want to encourage our Buyers to have, so thank you for being such a great member! I hope that you do not let this one bad experience ruin a great buying history you’ve had with us so far. We appreciate your understanding."

 

 

 I called to appeal and was courteous and stated that I think they got this one wrong. I suggested they read the messages exchanged between myself and the seller where the headphones were described as used 6 hours without a blemish blah, blah, blah. The rep I spoke to saw that after I pointed it out but and could not give me a specific reason as to how they came to this decision. They would have had to dismiss the message exchange to do so I would think. He was non committal so will see where it goes.  


Thats a real shame

post #20 of 33

Condition aside, the buyer's statement that the "Item includes headphones, adapter and factory packaging with manual." implies that the headphone comes with everything it did when it was new.  If there were missing pieces that should have been disclosed.  Ebay needs to back up their business guarantees to make sure the sellers are accountable.

post #21 of 33
Thread Starter 
Quote:
Originally Posted by Father Schu View Post

Condition aside, the buyer's statement that the "Item includes headphones, adapter and factory packaging with manual." implies that the headphone comes with everything it did when it was new.  If there were missing pieces that should have been disclosed.  Ebay needs to back up their business guarantees to make sure the sellers are accountable.

...and here is their explanation. I have no idea what they based this on. I really believe that the appeal will go in my favor. I am scratching my head on this one. 

 

"Based on information provided in the case, the item you received matched the seller's description but you no longer wanted the item.eBay Buyer Protection doesn't cover situations where an item is accurately described."

post #22 of 33

But it's not accurately described... it is described with no blemishes, it has a blemish.

post #23 of 33

Well, you got bitten. It could be worse, though. At least they work and it's only superficial damage, eh? Give them a good cleaning and use the crap out of them. Now they carry sentimental value of a learning experience. 

post #24 of 33

Yeah generally better to talk to a human when things don't go your way. I went through hoops trying to get refunded for a pair of IE80s that were not as described. I ended up getting forwarded in a circle between Paypal, ebay and Bill me later (all owned by the same idiots). Until I went back to Paypal and told them "hold up! I have been forwarded by all 3 departments, you are gonna handle this right now and do a conference call!". After that BS (45 minutes getting forwarded on the phone) I finally got my way. Even made them reimburse me for shipping charges so I lost out on nothing in this transaction. Power of persuasion ;).
 


Edited by lee730 - 9/11/12 at 9:24pm
post #25 of 33
Quote:
Originally Posted by chewy4 View Post

But it's not accurately described... it is described with no blemishes, it has a blemish.


yep

post #26 of 33
Thread Starter 

Very interesting ending to this one. I received an email from Ebay saying they denied my appeal because the item was as described. This statement really set me off:

 

"you communicated with your seller stating "looks like it was rebrushed" & "the lines in the brushed finish were not straight on one side and they looked coarser than the other." Your statement make no reference about a valid problem with the headphones, your complaint is more about the cosmetic condition of the headphones on a used item. I recommend that if you are looking for an unblemished headphone, please purchase a new ones."

 

I called and spoke to the rep that denied the claim. She insisted that the headphones were advertised as used and that used items have usage marks. I directed her to a message exchange that said "used six hours, no blemishes." She insisted that they were used and that condition is subjective. I said the term no blemishes is absolute not subjective. I asked her to look at the pictures with no luck. I felt like I was in a bizarro world and could not understand how she can keep insisting that the term "no blemishes" meant that they were used and I should expect signs of usage. I found myself feeling very sorry for the guy she is dating or worse yet, married to.  We went back and forth for 20 minutes and I insisted that I speak to a manager.

 

The manager gets on and say that since the item was sold as used it says in the listing that there are signs of wear. I said that ebay forces this language as it is their boiler plate description for all items hat are used. I added that the when the seller communicated "no blemishes" in the ebay message that it is an extension of the description. Much arguing ensued (mainly me wanting to pull my hair out) and I was told that the seller is covered in the terms and conditions. For the sake of time I'm leaving out some more incredible faulty logic in what only can be described as bizarre. "Holy mackerel", I thought. "Has the world gone mad??" I ended with this manager asking to speak to his boss so he can point me to where in the terms does it allow for a seller to lie about the description.  

 

About an hour later I received a call from the manager's manager. He said that they got it wrong and he agreed with me. He then said that since the case had already been closed that I cannot return the headphones to the seller but he offered me a refund of $300. I thanked him for the more than generous offer and accepted. That should be more than enough to cover the delta between my price paid vs. what I'll get for them when I sell them. I am going to buy new ones. These aren't all that bad but I am a bit of a stickler with my stuff and wanted a close to perfect pair.  I think the seller having lied about the item should have had to take them back but this is certainly a happy ending. 

 

Thanks for listening all. This was cathartic :). 

post #27 of 33

That's incredible, I can't believe they sided with the seller (which Ebay is legendary for not doing). I'm glad to see that they eventually sided with you, I wouldn't have had the patience to argue with them for so long.

post #28 of 33
Quote:
Originally Posted by mountainrivera View Post

Very interesting ending to this one. I received an email from Ebay saying they denied my appeal because the item was as described. This statement really set me off:

 

"you communicated with your seller stating "looks like it was rebrushed" & "the lines in the brushed finish were not straight on one side and they looked coarser than the other." Your statement make no reference about a valid problem with the headphones, your complaint is more about the cosmetic condition of the headphones on a used item. I recommend that if you are looking for an unblemished headphone, please purchase a new ones."

 

I called and spoke to the rep that denied the claim. She insisted that the headphones were advertised as used and that used items have usage marks. I directed her to a message exchange that said "used six hours, no blemishes." She insisted that they were used and that condition is subjective. I said the term no blemishes is absolute not subjective. I asked her to look at the pictures with no luck. I felt like I was in a bizarro world and could not understand how she can keep insisting that the term "no blemishes" meant that they were used and I should expect signs of usage. I found myself feeling very sorry for the guy she is dating or worse yet, married to.  We went back and forth for 20 minutes and I insisted that I speak to a manager.

 

The manager gets on and say that since the item was sold as used it says in the listing that there are signs of wear. I said that ebay forces this language as it is their boiler plate description for all items hat are used. I added that the when the seller communicated "no blemishes" in the ebay message that it is an extension of the description. Much arguing ensued (mainly me wanting to pull my hair out) and I was told that the seller is covered in the terms and conditions. For the sake of time I'm leaving out some more incredible faulty logic in what only can be described as bizarre. "Holy mackerel", I thought. "Has the world gone mad??" I ended with this manager asking to speak to his boss so he can point me to where in the terms does it allow for a seller to lie about the description.  

 

About an hour later I received a call from the manager's manager. He said that they got it wrong and he agreed with me. He then said that since the case had already been closed that I cannot return the headphones to the seller but he offered me a refund of $300. I thanked him for the more than generous offer and accepted. That should be more than enough to cover the delta between my price paid vs. what I'll get for them when I sell them. I am going to buy new ones. These aren't all that bad but I am a bit of a stickler with my stuff and wanted a close to perfect pair.  I think the seller having lied about the item should have had to take them back but this is certainly a happy ending. 

 

Thanks for listening all. This was cathartic :). 

 

That sounds like the best way it could have possibly ended. Good deal man.

post #29 of 33
Thread Starter 
Quote:
Originally Posted by Taowolf51 View Post

That's incredible, I can't believe they sided with the seller (which Ebay is legendary for not doing). I'm glad to see that they eventually sided with you, I wouldn't have had the patience to argue with them for so long.

I know. It was about an hour that I really didn't have but it was just so wrong I couldn't let it go. 

post #30 of 33
Quote:
Originally Posted by mountainrivera View Post
He then said that since the case had already been closed that I cannot return the headphones to the seller but he offered me a refund of $300.

 

Sorry you went through that. I went through a similar situation with a center channel speaker (only the tweeter didn't work) and found out two things:

 

1) In an initial grievance, they let any ebay employee settle it, not necessarily someone who (a) understands the product or (b) will read through all the message exchange. On the appeal, I made them give me someone who was knowledgeable about audio equipment and made him read the exchange. 

 

2) Once they rule in favor of a seller, they won't go back to the seller again on the appeal. They act like a reluctant insurance company at that point because they have to eat the value of whatever the settlement is. After pointing out that the repair cost would be about 2/3 of the actual selling cost, I talked them in to giving me a full refund, and I kept the speaker. But I had to provide evidence of that cost.

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Headphones (full-size)
Head-Fi.org › Forums › Equipment Forums › Headphones (full-size) › Am I being Unreasonable