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Ultimate Ears UE 900 Discussion and Impressions Thread - Page 36

post #526 of 4277

Oh, sorry, preorder only still...

post #527 of 4277

I will get UE 900 if it's better than Shure SE535.  

post #528 of 4277
I know of one individual who already received a pair from Apple. They had some connector issues too.
post #529 of 4277
Quote:
Originally Posted by james444 View Post

 

Well, they're still on pre-order at every Logitech site I checked.

 

 

Fair enough. I didn't mean your or anyone else's reviews in particular, I was just highlighting the dilemma that is all too obvious imo from your earlier post. Selected reviewers get pre-production models and are allowed to talk about them openly. Of course the manufacturer wants to stir up interest in the product, or else he would have required them to sign a non-disclosure agreement. But unfortunately word gets out about an issue with some test units and the whole thing starts to backfire. Now reviewers are caught in a situation like yours, trying to defend the manufacturer, going even as far as to report that the issue has been fixed, even though there are still no retail units out there to back that. Please correct me if I got it wrong.

 

Anyway, that's what I meant with dilemma, your obvious obligation to speak for Logitech/UE, when it was in fact their own decision (and risk) to hand out pre-production units and let people post their impressions.

 

Actually, the way it works is for reviewers to email certain reps for samples, not the other way around.  There are some times when the reps will contact the media (reviewers), but it is normally a chain/automated email.  So it's the reviewer that asks for the product to review (it'll bring revenue to the blog I work for, I don't own it; I'm actually a volunteer for it :p).  However, the product I did receive back (that had no faults) has the problem fixed for sure (and most likely what the retailers will be getting).  I don't think Logitech would send out the defective products to the public.  

 

I honestly think people put to much thought into what was going on, overstating what really happened.  This is all that really happened.  I confirmed someone else's finding saying mine cut out as well.  With a little playing around, it was fixed completely.  My theory is that there was some residue left over from manufacturing that cut signal, none of the parts were at fault.  Then I stated that I would be getting a replacement because UE still wanted to look at the product, even after I stated it was working properly.  I got the replacement and the problem was absent from the product.  Thus, I made a statement that UE was aware of the problem and fixed it.

 

The ideas of it having poor build quality and UE not a trustable company and all that other nonesense came from that happening.  I have no idea why it spurted up so quickly.  I honestly don't understand why people would think down on UE for realizing they made a problem and fixing it.  They could have just as easily ignored it and released a product with a small defect (Phonak has actually done that already with their original PFEs, but fixing it ASAP after they found out).  

post #530 of 4277
Quote:
Originally Posted by shotgunshane View Post

I know of one individual who already received a pair from Apple. They had some connector issues too.

 

That's really odd that Apple would send it out before UE would.  I'm going to trust this story is true, but I find that odd.  

post #531 of 4277
Quote:
Originally Posted by tinyman392 View Post

Actually, the way it works is for reviewers to email certain reps for samples, not the other way around.

Actually, it works both ways. I've been repeatedly contacted with review sample offers after posting some reviews here that became quite popular.
post #532 of 4277

Define "better"

Quote:
Originally Posted by Audio-Omega View Post

I will get UE 900 if it's better than Shure SE535.  

post #533 of 4277
Quote:
Originally Posted by james444 View Post


Actually, it works both ways. I've been repeatedly contacted with review sample offers after posting some reviews here that became quite popular.

 

OK, well yeah, I guess it does, and I take most of that statement back.  I've been contacted by Brainwavz a few times (got to Dunu before they got to me though :p) as well.  The bigger companies don't do this.  They'll email a press release out to a list of emails.  Unless you count this as contacting to do a review :p  UE doesn't personally contact, not that I'm aware of (if they do, it's only to really big companies).  

 

Reviewers do know what they're signing up for though.  The majority of the time, they are well aware they are getting a pre-production unit to test.  Even Val (from V-Moda) stated that some pre-production units to go reviewers.  They are well aware of what they get though; and should be aware of what can happen with them.  I actually spoke a lot about this on the M-100 thread when people made the statement that pre-production = production.  Which isn't 100% accurate as any bugs found in a pre-production are usually fixed before the production models are shipped out (which is what makes the Apple case very weird).  


Edited by tinyman392 - 9/17/12 at 8:40am
post #534 of 4277

I don't have a problem with your review, nor do I have a bone to pick with UE. It's more of a general observation of marketing strategies; If I were UE or any company, I would go about it differently, especially since (and this is in the case of UE - not trying to pile on, I swear) they're using those fancy pants swiveling cable connectors for the first time. I'd make damn sure that they worked as intended before the general public ever saw them and it is quite possible to do that. They had to know that people familiar with the UE line might be apprehensive about the new connectors since they have never used them before, so the wise thing to do (in my mind, at least) would be to alleviate second-guessing among prospective customers by making sure they work so as to be seen in a positive way only from the get go. I would want everyone on head-fi to say collectively, "they're different connectors but I know they work"  and nothing more than that. Again, this is marketing shoptalk coming from somebody who doesn't know diddly-squat about the marketing profession. I think my crazy pills are acting up again. I'm sure UE is going to do good numbers with these and I wish them the best of luck. 

post #535 of 4277
Quote:
Originally Posted by doublea71 View Post

I don't have a problem with your review, nor do I have a bone to pick with UE. It's more of a general observation of marketing strategies; If I were UE or any company, I would go about it differently, especially since (and this is in the case of UE - not trying to pile on, I swear) they're using those fancy pants swiveling cable connectors for the first time. I'd make damn sure that they worked as intended before the general public ever saw them and it is quite possible to do that. They had to know that people familiar with the UE line might be apprehensive about the new connectors since they have never used them before, so the wise thing to do (in my mind, at least) would be to alleviate second-guessing among prospective customers by making sure they work so as to be seen in a positive way only from the get go. I would want everyone on head-fi to say collectively, "they're different connectors but I know they work"  and nothing more than that. Again, this is marketing shoptalk coming from somebody who doesn't know diddly-squat about the marketing profession. I think my crazy pills are acting up again. I'm sure UE is going to do good numbers with these and I wish them the best of luck. 

 

The thing is, it wasn't the connectors that were the problems.  It was some 3rd object interacting in the way.  I stated that I would think it was some residue left over from manufacturing that rubs off.  Thinking grease maybe?  The problems (in which everyone is pointing at; the connectors) weren't the problem at all, otherwise, I would not have been able to fix them by using an IEM cleaning tool (not included; if you have no cleaning tool, use a tooth brush; it'll work just as well :p).  

 

Even so, the actions I had to do to induce the problem is outside what anyone would do.  No athlete would be bending their neck 80-degrees to either side in a repeated motion (they'll throw out their neck that way).  No common listener would be fiddling with the connector when wearing them (as I did to confirm what the problem was).  I don't know how much testing was done on them, but the problem with testing is that it's normally done in a controlled condition.  Well, controlled won't ever show everything in the chaotic real world, where I just about had to force the problem to occur.  I honestly don't think the problem was with the connectors/contacts.  I think the problem was with some left over residue from manufacturing.  

 

I've made this statement a lot of times, I even said it when I had a few problems with my PFE232s.  1, 2, maybe even 3 cases doesn't confirm that it's in all the products.  It could easily be 3 isolated incidents (special incidents).  Now, in this case, it's connected to the line of pre-production units; but assuming it was without a full justified cause (again 3 incidents isn't enough) is unfair.  Phonak's PFE232 got two isolated incidents of the same thing happening on 2 different cables.  They asked me to do this very same procedure.  This was well after they went public as well (meaning the general people had them in their hands already).  The problem was very similar, a problem with the connector cutting out.  Actually, this one was the connector.  No one went nuts on the PFE232 thread like they did here.  When we had 2 incidents of the same problem happening within a week of each other.  Yet with UE, something very similar happened and everyone goes nuts.  


Edited by tinyman392 - 9/17/12 at 8:56am
post #536 of 4277

Yeah, I remember you saying that. Doesn't sound major.
 

post #537 of 4277
Quote:
Originally Posted by doublea71 View Post

Yeah, I remember you saying that. Doesn't sound major.
 

 

It isn't.  I don't know why everyone is acting like it is...  

post #538 of 4277

Sound and build quality.

 

 

Quote:
Originally Posted by Gilly87 View Post

Define "better"

post #539 of 4277

Ok, define "sound quality"

 

My point is, they are similar in price, so they will probably be pretty close in terms of overall performance, but with different sound signatures, so you should probably choose based on your preferred sig rather than other people saying which is "better."

post #540 of 4277

I'm hoping for a discount as well.  UE 900 has a retail price of $599.95 in Australia.  

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