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Ultimate Ears UE 900 Discussion and Impressions Thread - Page 266

post #3976 of 3978
Quote:
Originally Posted by palinetes View Post
 

I think that they are different company's, Logitech owns UE Brand, but they still independent! 

 

 

Quote:
Originally Posted by leinadhok View Post

My experience with pro.ultimateears was great as well. Emails were replied promptly and clear.

 

 

Quote:
Originally Posted by sleepfu View Post
 

 

Yes, UE operates as a independent subsidiary if I am not wrong

 

 

 

Thanks for info. I have been in touch with Logitech Customer Care about my faulty UE 900 and last night was told that the stock for replacements has depleted with no plans of restocking them in future, but they sill have stock for selling online according to customer service rep. This is ridiculous and unacceptable. I have never heard such thing 

I was offered any other product from the Logitech website of the same value., and I  asked to escalate my case to a manager.  I bought a $400 earphones and expecting support not a Boom Box.

Will keep you posted.

Would you know if UE Pro and Logitech Customer Service share the same customer service center? I wonder if I should just try and contact UE Pro directly.


Edited by Tommy C - Yesterday at 9:34 am
post #3977 of 3978
Quote:
Originally Posted by Tommy C View Post

... I wonder if I should just try and contact UE Pro directly.
No harm trying, IMHO.
post #3978 of 3978
From my experience UE Pro doesn't use a call center but Logitech definitely does.
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