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Ultimate Ears UE 900 Discussion and Impressions Thread - Page 231

post #3451 of 3608

I'm just very interested in how exactly the procedure for replacing the 900s (now version) with the 900s (future release) will be handled.

 

I'm honestly VERY happy with the sound from these IEMs, and I'm not sure I'd want some new unknown sound signature that will be present with new driver/tube orientation. I doubt I'd bother sending mine in for this very reason. That all said, wish I could get my $150 back...

post #3452 of 3608
I got a faulty pair from ebay that I was thinking of getting made into customs. One of the cables buds had the cut out issue but when I went to remove the cable to clean contacts/try another they just wouldn't budge. Eventually I had to use some needle nosed pliers and the cable ended up shearing off leaving the metal connector in place!!?! Anyone had this issue before? I wonder if the previous owner had glued them in place or something. Wierdly they still rotated suggesting they weren't stuck.
post #3453 of 3608
Quote:
Originally Posted by lawrecedent View Post

I got a faulty pair from ebay that I was thinking of getting made into customs. One of the cables buds had the cut out issue but when I went to remove the cable to clean contacts/try another they just wouldn't budge. Eventually I had to use some needle nosed pliers and the cable ended up shearing off leaving the metal connector in place!!?! Anyone had this issue before? I wonder if the previous owner had glued them in place or something. Wierdly they still rotated suggesting they weren't stuck.
I had exactly the same thing happen to one of the replacement of my ue900. I called Logitech and they replaced it. If ur under warranty, get a replacement. Or if ur outside of warranty, customs. I think it is messed up. If u can get the little metal piece out, I have my ue900 cables. Shoot me a pm, if u need a cable.
post #3454 of 3608

Can anyone tell me which tips will provide the best bass with the ue900s? I don't mind paying like $30 with shipping for these, I want more bass! 

 

I was using a double-flange silicone, but 1 of the tips has gone missing... I ordered a triple flange silicone of ebay for like $10 about a week ago. Any other ear tips that people here would recommend? 

post #3455 of 3608

Here is the response from Rory Dooley (General Manager of UE) to my questions:

 

Quote:
 

1. It's well documented that users experienced failures with UE900's due to earpiece construction. Rory Dooley mentioned in the Head Fi thread that since launch the UE900 saw changes to the connector and faceplate. Can you comment on those issues, and how did you address those issues?

 

We took a close look at where the problems were coming from and addressed them by improving our design and updating our manufacturing techniques.

 

2. If you are happy with the reliability of these fixes, why did you continue making changes to the manufacturing techniques as seen in the blue connector versions of the UE900s in Japanese media?

 

We are always looking to improve our designs and manufacturing processes, which is a common practice used across most companies that manufacture products. We continuously update our processes to address customer feedback or to take advantage of new techniques and materials to improve manufacturability.

 

3. Specifically, Japanese media reports that the UE900s now has a one piece earpiece construction using sonic welding. Why was this change made?

 

The change to the one-piece assembly improves our manufacturing process, removing a step where errors could be made.

 

4. Japanese media reports that the UE900s drivers are now held in place using a plastic assembly rather than glue. Why was this change made?

 

This is also a function of improving our manufacturing process. Using a plastic assembly is easier to use and manufacture. 

 

5. Why was the warranty reduced from 2 years to 1 year in a number of markets with the introduction of the UE900s?

 

The company has introduced a new warranty policy since we introduced the UE 900 earphones in 2012, which is meant to standardize warranty periods across all product categories. Warranties vary by country and by specific legal requirements in those countries. 

 

6. Given that your marketing material and packaging depict the UE900s with the blue connector and apparently the same changes as those reported in Japanese media, do you think that customers would expect to have received something different when they ordered the UE900s?

 

The introduction of the UE 900s earphones was driven by improving the out-of-the-box experience, with a better mechanism for finding the right eartip and an included maintenance kit for keeping the connectors in tiptop shape. Because the black and blue connectors meet the exact same technical specification (as listed on the box) and the shift from one to the other was related to improving our manufacturing processes, we did not expect this reaction.

 

7. For customers who have already received the UE900s with black connectors, would you allow them to exchange their units for units with blue connectors?

 

Because the earphones with blue connectors are sonically identical to the earphones with black connectors, every consumer who purchases UE 900s earphones has the same high-quality sound experience. Thus, we are not offering an exchange program.

 

8. You state that you will now remove the S from the packaging of black connector UE900s units until you sell through these units. How do you explain this decision?

 

Because customers expressed strong interest in knowing whether they are buying the black connector or the blue connector, we removed the “s” from the packaging in China, Hong Kong and Korea (where the product is most widely distributed) to help customers better understand what they are receiving. As communicated on Head-Fi last week, we will notify this community when the blue connector is available in the U.S. and Europe.

 

9. Given the confusion caused by this issue, how do you think you could have launched this product differently?

 

We clearly regret the confusion, and should have paid more attention to the outer packaging.

 

10. One interpretation of this issue is that Logitech was attempting to sell old parts in a new box, with pricing higher than current street prices for the UE900. How do you respond to this claim?

 

This is not the case. The introduction of the UE 900s earphones was driven by the goal to improve the out-of-the-box experience. Again, our products are constantly evolving as we’re updating our manufacturing techniques and processes, and the confusion here is a result of that and a poor packaging decision.

 

11. A common narrative on Head Fi is that since acquisition by Logitech, quality control for UE's product line has suffered. Why do you think some people have this view and how would you respond to it?

 

Change always happens after an acquisition. In the beginning, in terms of earphones, we maintained a focus on high-quality and experimented and took the brand into new price points. Now, we are focused back on the sweet spot of UE earphones, high-quality universal and custom fit earphones. We are committed to creating a high quality audio experience for our customers and will continue to push ourselves.  

 

12. Logitech has discontinued many products from the UE product line. What is the expectation for the UE consumer brand going forward?  

 

UE will continue to focus on creating experiences that provide exceptional sound and immersive experiences. Going forward, expect the UE consumer brand to be about a few really amazing experiences.

post #3456 of 3608
Unless UE has stated in their advertising and pictures on their order page that you may get a different looking product then everyone who got a different unit is eligible for a refund or replacement unit to the one they ordered. Even if it is technically the same, it doesn't look the same. Its just the way it is. Its a bit of a Schiit go IMO.

Sent from Moto G XT1033 w/ Faux kernel.
post #3457 of 3608
I mentioned before I never owned the UE900 but I remembered demoing them when they first came out and I didn't like the sound signature then. When I demoed the UE900s last month, I liked them straight away and got a pair before I even knew about this unibody scandal. I did an A/B test a couple of weeks ago with a pair of UE900 and my UE900s in a shop. The UE900 sounded very bass heavy in comparison, whereas the 900s were tight with a lot of clarity and details. And compare to the UM3x, my 900s sound a little bass light. It is very possible that UE could have just tuned them differently and market them as UE900s, whereas the unibody version with the new sound bore could be made to address the problem of the easily clotted problem of the UE900.
Quote:
Originally Posted by feedtheducks View Post

what differences are you noticing? Because I have a a pair of ue900 and would like to know the difference.

Edited by Danz03 - 6/12/14 at 6:22am
post #3458 of 3608
Quote:
Originally Posted by Danz03 View Post

I mentioned before I never owned the UE900 but I remembered demoing them when they first came out and I didn't like the sound signature then. When I demoed the UE900s last month, I liked them straight away and got a pair before I even knew about this unibody scandal. I did an A/B test a couple of weeks ago with a pair of UE900 and my UE900s in a shop. The UE900 sounded very bass heavy in comparison, whereas the 900s were tight with a lot of clarity and details. And compare to the UM3x, my 900s sound a little bass light. It is very possible that UE could have just tuned them differently and market them as UE900s, whereas the unibody version with the new sound bore could be made to address the problem of the easily clotted problem of the UE900.

This is pretty interesting and somehow makes sense. My 900 has great bass and I never once found it light. I am not a basshead but like bass. For a balance armature the bass of my 900 is very solid.

post #3459 of 3608
Quote:
Originally Posted by a_recording View Post
 

Here is the response from Rory Dooley (General Manager of UE) to my questions:

 

Thanks very much for sharing. Unfortunately I predicted the answers to most of the question, and to put it politically correct, I am so not surprised. Also, their vision, customer service and support moving forward don't reallly give me a great deal of confidence in their products. I like my 900 but this is most likely going to be my last Logitech/ Ultimate Ears earphones.

I think it's pretty safe to say that Logitech completely destroyed the Ultimate Ears line which is very sad and disappointing for the community.    

post #3460 of 3608
Quote:
Originally Posted by Tommy C View Post

Thanks very much for sharing. Unfortunately I predicted the answers to most of the question, and to put it politically correct, I am so not surprised. Also, their vision, customer service and support moving forward don't reallly give me a great deal of confidence in their products. I like my 900 but this is most likely going to be my last Logitech/ Ultimate Ears earphones.
I think it's pretty safe to say that Logitech completely destroyed the Ultimate Ears line which is very sad and disappointing for the community.    
LOL..UE is the brand of choice for the worlds top touring musicians, audio engineers and people who understand and appreciate high-end sound. UE along with the resources of its parent is in the best position to capitalize on a growing market. It's also a smart move IMO, to just focus on the upper end market where their product are best known.
post #3461 of 3608
Quote:
Originally Posted by calebot View Post

It's also a smart move IMO, to just focus on the upper end market where their product are best known.

 

Not if you do things that alienate that market, when they tend to be very well informed and very selective.

post #3462 of 3608
Quote:
Originally Posted by a_recording View Post

Not if you do things that alienate that market, when they tend to be very well informed and very selective.
Personally, I think UE should avoid the under $500 consumer market altogether--keeps out the riff raff
post #3463 of 3608

That's why I think anyone who's interested in getting the UE900s should demo them first, they sound very different to UE900. If you like the UE900 sound signature, you may not like the UE900s'.

 

Quote:

Originally Posted by Tommy C View Post
 

This is pretty interesting and somehow makes sense. My 900 has great bass and I never once found it light. I am not a basshead but like bass. For a balance armature the bass of my 900 is very solid.

post #3464 of 3608
Quote:
Originally Posted by calebot View Post

Personally, I think UE should avoid the under $500 consumer market altogether--keeps out the riff raff

 

I agree those terrible plebs with their insatiable demand for the product inside the box to actually be what's on the box!!!

post #3465 of 3608

Made me second guess my poison for the IERM...

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