Originally Posted by Tommy C
Disappointing to say the least. I was hoping UE will improve quality and back it up with the usual 2 year warranty etc but instead they decided to shorten the warranty? If these were in the $60-$150 I would totally understand but for a $400 flagship?? Unacceptable. I like the UE 900 but as my go to earphones I would look elsewhere next time thanks to the revised 1 year warranty and the well documented build quality issues.
My UE 900 warranty card show 1 year. Logitech will not honor the warranty though, they claim mine were purchased from a non-authorized dealer.
That's total crap. After owning 2 Triple fi sets, tons of logitech PC stuff, and a pair of ultimate ears 400 and a pair of 600 I'm super disappointed in my 900 experience and their level of customer service as it relates to my concern. No mention of deoxit, no offer of the maintenance 'gel'. I'm about ready to take to twitter, facebook, and emails to the executives if the cut outs continue.
Sounds to me like some weak-skilled executive decided to cut costs via the warranty expense. Simple solution - increase warranty denials, reduce warranty periods...which also hurts their customer loyalty.
Still no word back from Mike Dias either.
Edited by helmet993 - 3/26/14 at 8:00am