Originally Posted by JacobHansen
First time poster, long time lurker here :)
Got the UE900 about one month ago, was happy with them, sound brilliant. Now yesterday while trying to change the cable though this happneded: http://www.head-fi.org/t/624973/ultimate-ears-ue-900-discussion-and-appreciation-thread/1980#post_9502254, only my connector is broken too.
I guess this is the build quality issue you guys have mentioned?
More to the point, before I contact logitech, how's peoples track record in getting replacements/money back from these issues? (this is a looong thead :) )
Really disappointed in this, didn't use any force, no way in hell I imagined that they would break from that, wow. Today marks exactly 1 month of getting them delivered.
Exactly! This has happened to a lot of people, this thread is full of examples. It doesn´t seem to be just an isolated issue. As you can see in that picture you linked to (mine actually) there is no plastic melting glue holding the shell together. It´s bound to break down eventually. After I glued mine together with real superglue (one after which you can´t open the shells anymore) it´s been 100% solid ever since. I got extremely lucky when my shell broke down because there is a small cable inside the IEM that could get ripped and then it´s paperweight. The small cable is held on the other part of the shell, but luckily I noticed it and the IEM survived.
Eventually the second shell will probably do the same and in a few months you´ll meet the second major build quality issue: the MMCX connectors will start failing and you´ll get audio channel cutouts when you move your head walking with the IEMs on. It´ll get progressively worse and worse and then you´ll have to switch to the other cable in the box. That will fix it for a while until it breaks down too. Sorry to be pessimistic, but that´s just my (and tens of others) experience with this IEM :)
I learned two things from the UE900: (1) never buy an IEM that uses MMCX connectors (go for one that uses the Westone 2-pin one instead) and (2) never buy an IEM that uses glued together standard plastic shells (at the very minimum demand a metal shell or 3D printed acrylic like in the Fischer Amps FA series). Shure´s plastic shell seems to hold up pretty well though, there seems to be less reports of their shell breaking down - but they have another issue: the nozzle is easy to break when removing tips. That´s also unacceptable in my book.
The good news however is that Logitech has really good customer service, you´ll probably easily get a replacement or even perhaps the inevitable UE950 that fixes the UE900´s problems. Sound quality wise I fully agree with you, the UE900 is one of my favorite sound signatures I´ve heard so far. It´s such a well engineered IEM when it comes to sound. Balanced, delicate, neutral and non-fatiguing. It´s just the build that is completely shameful and just the fact that it´s been continued this quick is indeed, as another poster here said, "epic fail". How long was the legendary Triple.fi 10 on the market? Ages... This is a major PR disaster for UE. It´s a high end IEM meaning many customers will Google it and land on this thread (Head-Fi is the web´s largest headphone forum after all) and needless to say, this thread isn´t exactly the best advertisement available :) Oh and welcome to Head-Fi!
EDIT: Some say you can fix the audio channel cutouts with applying a certain cleaning agent (Deoxit) on the connectors every now and then, but I don´t think that´s very reasonable to expect customers to do. There are plenty of cables that last well, this just isn´t one of them!
Edited by vrln - 12/11/13 at 1:39pm