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Ultimate Ears UE 900 Discussion and Impressions Thread - Page 94

post #1396 of 3803
Quote:
Originally Posted by amanp View Post

Logitech have been contacted. On the plus side, they have been VERY quick to reply!

Did you contact by email or phone? I sent an email several days ago and haven't gotten a reply yet.

post #1397 of 3803

I had static and low volumes as well as high with jazz guitar and piano.  Must be certain frequencies so I presume a specific driver.


Edited by Spyro - 1/22/13 at 7:02pm
post #1398 of 3803

@Tinymay392

 

Good for you. On both counts. Out of curiosity, how do you know how loud you are listening to something? I have a db app on my iphone and put the headphones (from my computer) to the mic on my phone to get an idea of how loud it was but not sure how to accurately measure the volume so any info you could provide would be appreciated. 


Edited by bulk001 - 1/22/13 at 7:35pm
post #1399 of 3803
Quote:
Originally Posted by bulk001 View Post

@Tinymay392

 

Good for you. On both counts. Out of curiosity, how do you know how loud you are listening to something? I have a db app on my iphone and put the headphones (from my computer) to the mic on my phone to get an idea of how loud it was but not sure how to accurately measure the volume so any info you could provide would be appreciated. 

 

It's an estimate.  I also did it through a rough algorithm using the sensitivity, impedance, voltage output of my iPod, and volume level set that I created.  Again, it's a rough estimate.  What you really need to do to get this number is the sensitivity, impedance, and voltage output of your device (voltmeter is the most accurate for this) to get an estimate.  

post #1400 of 3803
With custom sleeves

post #1401 of 3803

^ Who made the sleeves? Do they go deep into your ears and are they very noticeable? They look awesome, but I've tried custom iems and they just don't feel good to me - maybe custom sleeves would be tolerable for me.
 

post #1402 of 3803
Quote:
Originally Posted by doublea71 View Post

^ Who made the sleeves? Do they go deep into your ears and are they very noticeable? They look awesome, but I've tried custom iems and they just don't feel good to me - maybe custom sleeves would be tolerable for me.
 

 

A local audiologist has an in-house technician, she has this service of fitting a range of branded earphones to custom ear tips (like the size of Comply tips but custom made of soft silicon), but I choose the full sleeves option which costs only about $25 more.  They go deep but not too deep I think into my ears, not very noticeable because of their clear silicon nature. I think Spiral Ears offers the same service, but I guess you have to send them your IEMs so they could fit the sleeves around.

post #1403 of 3803
So I've had these for almost a week, decided to change to the black cable and while pulling the housing came apart in two peaces, so quickly and abruptly in fact that the cable connected to the driver tore off completely. To say the least I was shocked and disappointed in the build quality to say the least. Any idea on how nice Logitech / UE are with repairs? Best way to contact? Any help is appreciated. smily_headphones1.gif
post #1404 of 3803
Quote:
Originally Posted by RestoredSparda View Post

So I've had these for almost a week, decided to change to the black cable and while pulling the housing came apart in two peaces, so quickly and abruptly in fact that the cable connected to the driver tore off completely. To say the least I was shocked and disappointed in the build quality to say the least. Any idea on how nice Logitech / UE are with repairs? Best way to contact? Any help is appreciated. smily_headphones1.gif

 

Ooh :(  Sorry to hear that.  Email Logitech customer support.  Wish you luck with the next pair :(  

post #1405 of 3803
Quote:
Originally Posted by tinyman392 View Post

Ooh frown.gif  Sorry to hear that.  Email Logitech customer support.  Wish you luck with the next pair frown.gif  

Thanks man, ill give it a shot. They did sound nice. Haha
post #1406 of 3803

My S/N is 1236 (late November 2012), are there any issues I should be aware of?

 

UE's build quality does seem sloppy TBH. The arrow mark on my blue cable went away after just a few days of usage, and the cable themselves are super hard to pull out of the earpieces. The UE6000 and 9000 have been reported to have some channel imbalance as well. Fortunately Logitech is behind UE and their customer support is excellent.

post #1407 of 3803

Looks like I'm one of the unlucky ones. My UE 900s arrived today and straight out of the box I'm getting audio cut offs when I move the cable on the right earphone.

Tried cleaning the contacts of both the black and blue cables but the problem still persists. I suppose they'll be sent off back to Logitech first thing next week!

 

Absolutely unbelievable how bad the quality control is for such an expensive item 

post #1408 of 3803

UNREAL!  Curious what your serial # is?

 

I'm done with UE900 for now.  If it ever comes down to $250 range I may give it another go but I suspect that will be years from now.  Unless sales are so bad they have no choice.

post #1409 of 3803

Both my cables have 1234 as the serial number. Have to say I own many Logitech products that seem to go on forever, this is a shockingly bad experience for me. 

post #1410 of 3803

So glad I bought them off directly from Amazon instead of Logitech:

 

I called up Logitech first and find out more about the problem.

The first representative wouldn't take responsibility for the order, she said if it's not bought from them, they won't be responsible for it and that I have to deal with my supplier. I was gobsmacked because they clearly state a 2 year warranty on the UE 900 product page!!

 

Waited 30 minutes and rang again and spoke to a different representative, "Harry" that was much more helpful. At least he made the effort to do some simple troubleshooting with me before giving me my options:

1) Send it back to Logitech, wait 2 weeks for them to determine the problem and get a repair/replacement

2) Contact Amazon which should get it done quicker 

 

I decided to contact Amazon and will be receiving my replacement in 2 days. 

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