As of this writing, I have sent in excess of two dozen e-mails to email@example.com and/or firstname.lastname@example.org asking when my Hifiman HE-500's which failed within 45 days will be replaced.
I have shown them the proof of delivery to them for warranty replacement as well as a handful of documents (proof of purchase, etc.) which were also delivered to them. There is no response from them what so ever. All I want to know is when I might expect my replacement HE-500's. That is not a lot to ask for $700.
When they were working, I loved them. I also have great respect for Head Room (from which I made my purchase) and Head Room's Jorge who is trying to intercede on my behalf.
However, if ever and when I receive my replacement HE-500's I trust that I can get over Head Direct's ridiculous customer service.
BTW - I GOT OVER IT - New ones on the way. I think what we often have at Head Direct is "failure to communicate".
Again, many thanks to the folks at Head Room who helped me out. I think they are one of the best outlets for "the good stuff".
Edited by mrfcpa - 8/23/12 at 12:28pm