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Image upload doesn't work in private messages

post #1 of 10
Thread Starter 

It crashes after two images... It does so with every image size..

post #2 of 10

Which OS, browser, and browser version are you using?  Have you tried disabling any add-ons/extensions you may be using?  This information helps us re-create issues for the tech team to investigate.

post #3 of 10
Thread Starter 
Quote:
Originally Posted by joe View Post

Which OS, browser, and browser version are you using?  Have you tried disabling any add-ons/extensions you may be using?  This information helps us re-create issues for the tech team to investigate.


Thanks for the reply.

 

1. I use windows 7 (64 bits) and I use firefox 14.0.1 and maxthon 3.4.2.3000 Both of them had the same problem.

 

2. Yes I did, with no result.

 

The uploader only crashes when I try to upload more than 3 images at once.

post #4 of 10

Just so I know for recreating and ticketing the issue, are you uploading them all at once, or individually?

post #5 of 10
Thread Starter 
Quote:
Originally Posted by joe View Post

Just so I know for recreating and ticketing the issue, are you uploading them all at once, or individually?

I tried both, It worked when I uploaded them individually.

post #6 of 10

I've filed a ticket.

post #7 of 10

Customcoco, can you outline the steps you are performing to run into this issue, or would it be possible for you to use Jing to record your steps so the tech team can see exactly what steps you are taking to encounter this issue?

 

I've tried to re-create the issue and I have been unable to.  Also: How large is the filesize of the images you are trying to upload?  Would you be able to email me the images you are attempting to upload?  You can send them to joe@head-fi.org.  I'd like to use them to try and recreate the issue.

post #8 of 10
Thread Starter 

Hey joe,

 

I just tried to record my steps with jing but the uploader worked this time. there's was 18 pictures each weighing around 1mb.

 

Anyway,

 

I tried to upload them to answer a pm, and selected them all. The first times I waited for the uploader to finish before I hit the submit button. most of the times it crashed after the third pic.

 

When I tried to upload them three by three, everything worked perfectly but only 2 images showed up in the message.


Edited by customcoco - 8/24/12 at 3:24am
post #9 of 10

Thanks for the added information!

post #10 of 10

Actually, customcoco, if you can still create the Jing video showing the issue you just explained, I'll pass it to the tech team for further investigation.  Actually seeing it occur really does help them with fixing issues.

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