not a good day for me today, i just found out my earphones are no where to be found .
here is the story, in earlier July, i found out that the right side housing on my turbine gold is coming apart, i was like, damn not again. because i knew how long the phone call is gonna take. so i called and got the RMA and return label. off the phone , then i found out they actually got my address wrong, after a slowly repeated 4 times. one of the word was supposed to be plural , i had to call them one more time, another 30 mins wait. you know what the person told me ? she told me its not a big deal, it will get to you . she was so rude and had a fuuuuccked up attitude . of course its not a big deal, its not your problem, not your expensive earphones.
then i waited and waited. i never gotten a confirmation email saying it was processed like i normally wouldve got. the tracking showed it was received on july 25th, i made 3 calls to there warranty department from Aug 10th till now. the people on the phone were either very rude or pretend they care. the second last person promised he would look into it, i thought i was finally in good hands, turn out he was just another doouuuch. then its the person on the phone today, he doesnt seem excited, but he actually did his job. he looked into it, put me on hold for 15mins, found out the earphones were sent to their beats department instead of turbine department, now all i needed to do was to wait for the beats department to send the headphones to me then get another RMA , send it to correct department this time. now the problem is , they dont even know if they have my earphones still !!! are they gonna send it back ? or how long much longer is it gonna take.
its already been 21 days. they did not bother sending it back to me or to their turbine department. the last person told me their is nothing he could do, i cant contact no one else but the waranty reps ? so im pretty much done here, if they dont send it back to me or their turbine department, its never gonna show up ever again.
ive had the warranty 3 times prior to this, the experience from before wasnt very much pleasant , but at least i still got the warranty unit back.
im hoping the headmonster sees this, just see how fucccked up his warranty department is , every single one of the rep on the phone was careless, has attitude ,and shows no interests at all on helping when there is a problem.
anyways , if there is someone who works for monster can see this here is the RMA number PWR10328
Edited by akacoke - 8/16/12 at 11:54am