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[New] Philips Fidelio X1 - Page 238

post #3556 of 5840
Amazon couldnt give me a refund for the deal since I purchased mine earlier this month. They want me to return it for a refund and purchase a new one...
post #3557 of 5840

most retail stores have a 1 to 2-week grace period for an item that goes on sale, if you bought it 1 to 2 weeks prior to the sale (depending on the store & their policy) they will refund you the difference in price. I guess for Amazon, you had to have contacted them while the sale price was still being offered. I assume it is because they do variable pricing and the price of items are constantly going up and down depending on various factors.

post #3558 of 5840
Quote:
Originally Posted by 1llest View Post

Amazon couldnt give me a refund for the deal since I purchased mine earlier this month. They want me to return it for a refund and purchase a new one...

That sucks. At least you have a pair of X1's. Who knows how long they are going to be out of stock for @ Amazon. Positive thinking.

post #3559 of 5840
Omgomgomg.. so i sent amazon an email about my situation.. look at what i received...

Thanks for contacting us about the recent price change on Philips Fidelio X1/28 Over-Ear Headphones. I'll be happy to help you.

I recognize you have a choice of retailers and appreciate that you prefer to order from us.

Since the price of the item has changed within seven days of the delivery of the order, I've issued a refund for the price difference in the amount of $109.50. You should see the refund in the next 2-3 business days.
post #3560 of 5840
So what i learned today is that the amazon customer service email is more reliable.. cheers ! Mind you, i emailed them 10hrs after the lightning deal..topnotch customer service on the email side...
Edited by retiredat21 - 1/22/14 at 1:54pm
post #3561 of 5840

Looks like they have offered another Philips model to replace the X1. Don't know anything about these, but they claim to be the same price drop as the X1's - retail $299.99, on sale for 50% off, $149.99. 

 

Quote:

Due to the high demand the Philips Fidelio X1/28 Premium headphones have sold out but we have another great deal for you today. These headphones are virtually indestructible. Literally. Able to withstand up to 1.5 tons of static force, the CRASH were designed by O'Neill in partnership with Philips.

 
 

Philips O'Neill CRASH Headphones   

post #3562 of 5840
Quote:
Originally Posted by retiredat21 View Post

Omgomgomg.. so i sent amazon an email about my situation.. look at what i received...

Thanks for contacting us about the recent price change on Philips Fidelio X1/28 Over-Ear Headphones. I'll be happy to help you.

I recognize you have a choice of retailers and appreciate that you prefer to order from us.

Since the price of the item has changed within seven days of the delivery of the order, I've issued a refund for the price difference in the amount of $109.50. You should see the refund in the next 2-3 business days.

Glad you got it, but just FYI - 7 days is their policy for doing price adjustment. If you have others that drop within 7 days, be sure to call (or in your case, email) and get the price difference.
post #3563 of 5840
Yeah thanks for the advise bro.. next time ill just send an emai.. its far more reliable because some folks on the phone line seem to not know what they are talking about.. one operator even hanged up on me lol
post #3564 of 5840
Retired at, Can you post what you emailed?

I tried 3 different chat and they didn't want to adjust. I bought this Monday!
post #3565 of 5840

For those needing proof of this mornings sale price via Amazon chat. GL!

post #3566 of 5840
Quote:
Originally Posted by easyyskankin View Post

Retired at, Can you post what you emailed?

I tried 3 different chat and they didn't want to adjust. I bought this Monday!
i told them that they told me way way back that there was a policy that if i bought an item within 7 days, they can credit me the amount or difference whenever a price change or a new deal occurs. Thats it haha
post #3567 of 5840
Quote:
Originally Posted by easyyskankin View Post

Retired at, Can you post what you emailed?

I tried 3 different chat and they didn't want to adjust. I bought this Monday!

Try this, http://www.groovypost.com/howto/request-amazon-price-change-refund/

 

This is how I do it, but I think those deal of the day or lightning deals are exempt from this since they're not price drop


Edited by RoMee - 1/22/14 at 2:57pm
post #3568 of 5840
Did you state that it was a lightning deal?
They told me they can't since it's a temporary deal. Then they would ask me for a link with the price
post #3569 of 5840
Nope. I just said there was a deal smily_headphones1.gif)
post #3570 of 5840
Damn. I spent $249 2 weeks ago. GRRRRR.
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