Just to clear things up:
1. Yes, our warranties are nontransferrable. Why? The main reason is that our amps and DACs are popular platforms for modders to start with--and some of them take the mods a bit too far. And then they get sold. Which means we have *no idea* what the next owner is getting. We can't service a modded amp crammed full of nonstandard parts, so we can't warrantee an amp we didn't sell directly, or through an authorized dealer.
2. Our warranty terms are clearly stated, so if a seller is saying a warranty is transferrable, they're deceiving you.
3. That said, we always offer to take a look at an amp and fix it at low cost when we are asked about amps that are not covered under warranty. If it's not modded, it's usually fixed for free, or for under $50. We've even gone above and beyond to fix things like Asgards that have gotten orange juice dumped in them and cat throw-up in them (don't ask)--for free. If it's modded, that's a different story. It may be very costly to return it to stock.
And, with vampire5003, the offer we originally made in email (before the tech was involved) still stands--send it in, we'll have a look, and we'll fix it at lowest possible cost. We've already sent you an Alps volume pot for free. We'll do what it takes to make it right. Worst case is that the amp comes full of Black Gate caps and hoodoo resistors, and it has to be returned to stock. At that point, we might as well change it up to a Valhalla rollable for $100 or so.
Bottom line: if you have an out of warranty Schiit amp or DAC, don't be terrified to send it back to us. We'll take care of you--usually as if you had a warranty. But we have to cover ourselves for the inevitable mod-fests out there. You'd be amazed what we've seen come back.
All the best,
Jason, you told me it would be very expensive which I took as being at least over $100. I can't believe your telling me it would be free or under $50 dollars. Are you serious! I really can't afford to spend more money, and the tech did replace some resistors and re-solder the board. But if your telling me it would be free, I would by all means send this sucker back. I did make a deal with one of these head-fiers to give him these broken Valhalla for $100, but I can talk to him about this situation.
Thank you Jason,