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Valhalla Problems! Someone Help! - Page 4  

post #46 of 104
Thread Starter 
Quote:
Originally Posted by grokit View Post

I've had "issues" with every second-hand amp I've purchased. Unless it ships in the original box, there is a very good likelihood of problems.

I see, I didn't know that. I guess it makes since, after all the last thing manufacturer's want is their product arriving like mine. At first glance nothing seemed wrong with it, except for two loose screws (that turn out to be stripped/broken) and some nicks in the corners. 

post #47 of 104
Thread Starter 
Quote:
Originally Posted by hodgjy View Post

I would agree with you on this 100%.  It's been my experience that even if the amp sounds fantastic, it was not described very honestly.  This even happens with some of the "legends" around here selling off their stuff. 

 

Wow that's crazy, I thought the for sale and trade forums are like eBay. List the item as accurately are possible, if not your screwed with "item not received as described" cases. 

post #48 of 104

I'm not sure why the screws would be stripped.  There's no reason to ever open the amp since there are no user serviceable parts inside.  This whole thing is starting to get weird.  I hope you are able to get a good solution to this.

 

Quote:
Originally Posted by vampire5003 View Post

I see, I didn't know that. I guess it makes since, after all the last thing manufacturer's want is their product arriving like mine. At first glance nothing seemed wrong with it, except for two loose screws (that turn out to be stripped/broken) and some nicks in the corners. 

post #49 of 104
Quote:
Originally Posted by vampire5003 View Post

Quote:
Originally Posted by hodgjy View Post

I would agree with you on this 100%.  It's been my experience that even if the amp sounds fantastic, it was not described very honestly.  This even happens with some of the "legends" around here selling off their stuff. 

 

Wow that's crazy, I thought the for sale and trade forums are like eBay. List the item as accurately are possible, if not your screwed with "item not received as described" cases. 

 

I bought a used speaker amp off eBay, and the seller literally just threw it into a box without any packing material and shipped it without insurance. PayPal bailed me out but what a hassle...

post #50 of 104
Thread Starter 
Quote:
Originally Posted by grokit View Post

 

I bought a used speaker amp off eBay, and the seller literally just threw it into a box without any packing material and shipped it without insurance. PayPal bailed me out but what a hassle...

I'm probably going to open a case, it's just I feel bad that the seller maybe didn't want the amp to break, but the post office did it. Either way I will put down I want to return it. Thank you all for helping me troubleshoot his amp.

 

Thanks again,

 

Thomas

post #51 of 104
Quote:
Originally Posted by vampire5003 View Post

 

 

Jason said the warranty is not transferable.

 

 

I totally think this is wrong on Schiit part to be like this. I've had warranty issues with other gear, and most companies will ask for your receipt, if you dont have one, they ask for your serial #. If they find your product was made within

there warrant period, they cover it.

 

For a no nonsense company like Schiit, this non transferable warranty is ChickenSchiit. You either back your product or you don't. Dont get me wrong, I love there attitude and products(IMO) no one can touch them for the money.

 

I just feel it a little slimy to not back your product 100%.

 

Althoe with this amp having stripped threads may have voided the warranty anyway(I would agree with that).

 

Anyway Vamp, ask Jason about the cost to a Version 2 board. If it's around $100. it just may be worth it.

 

 

Good Luck.

post #52 of 104
Thread Starter 
Quote:
Originally Posted by Mr.Tom View Post

 

 

I totally think this is wrong on Schiit part to be like this. I've had warranty issues with other gear, and most companies will ask for your receipt, if you dont have one, they ask for your serial #. If they find your product was made within

there warrant period, they cover it.

 

For a no nonsense company like Schiit, this non transferable warranty is ChickenSchiit. You either back your product or you don't. Dont get me wrong, I love there attitude and products(IMO) no one can touch them for the money.

 

I just feel it a little slimy to not back your product 100%.

 

Althoe with this amp having stripped threads may have voided the warranty anyway(I would agree with that).

 

Anyway Vamp, ask Jason about the cost to a Version 2 board. If it's around $100. it just may be worth it.

 

 

Good Luck.

I will do that sir, but I did open a paypal case, in hopes that I can return this broken Valhalla to the seller (who either sold me this broken amp or post office broke it) and be done with this. I noticed the screws were loose, and they seem stripped since they won't tighten or loosen just turn forever. Anyhow I hope to return this to the seller and just buy a Valhalla straight from Schiit or get a different amp. 

post #53 of 104
Quote:
Originally Posted by vampire5003 View Post

I will do that sir, but I did open a paypal case, in hopes that I can return this broken Valhalla to the seller (who either sold me this broken amp or post office broke it) and be done with this. I noticed the screws were loose, and they seem stripped since they won't tighten or loosen just turn forever. Anyhow I hope to return this to the seller and just buy a Valhalla straight from Schiit or get a different amp. 

I had heard about the warranty thing before I bought mine, So I bought B-stock from Schiit. Total shipped was $668.32 for a Valhalla & Bifrost. I could have saved $10. if I bought them at the same time.

 

I find it hard to believe that screws could get stripped during shipping. I think the seller pulled a fast one on you.

 

 

 

tongue_smile.gif

post #54 of 104
Thread Starter 
Quote:
Originally Posted by Mr.Tom View Post

I had heard about the warranty thing before I bought mine, So I bought B-stock from Schiit. Total shipped was $668.32 for a Valhalla & Bifrost. I could have saved $10. if I bought them at the same time.

 

I find it hard to believe that screws could get stripped during shipping. I think the seller pulled a fast one on you.

 

 

 

tongue_smile.gif

I'm starting to think so too, because I paid on July 31st, but he didn't ship till August 6th. He said he had a busy weekend and forgot, but more I think about it the more it seems the seller was having a hard time deciding whether to:

 

1. Scam the buyer/me and hope nothing happens

 

2. Maybe the buyer/me will not notice and somehow get warranty support through Schiit

post #55 of 104
Quote:
Originally Posted by vampire5003 View Post

I'm starting to think so too, because I paid on July 31st, but he didn't ship till August 6th. He said he had a busy weekend and forgot, but more I think about it the more it seems the seller was having a hard time deciding whether to:

 

1. Scam the buyer/me and hope nothing happens

 

2. Maybe the buyer/me will not notice and somehow get warranty support through Schiit

You may want to ask Jason if anyone has asked warranty related questions about the amp, before you got it.

post #56 of 104

Ya, this whole thing has a huge cloud of stink around it right now.  I hope you are able to recover your losses.

 

Quote:
Originally Posted by vampire5003 View Post

I'm starting to think so too, because I paid on July 31st, but he didn't ship till August 6th. He said he had a busy weekend and forgot, but more I think about it the more it seems the seller was having a hard time deciding whether to:

 

1. Scam the buyer/me and hope nothing happens

 

2. Maybe the buyer/me will not notice and somehow get warranty support through Schiit

post #57 of 104

IMO it could have been jarred so violently in shipping that the screws stripped and something broke inside? Not very likely, but possible.

post #58 of 104

That part I would believe, but "forgetting" to ship something is a little hard to believe.

 

Quote:
Originally Posted by grokit View Post

IMO it could have been jarred so violently in shipping that the screws stripped and something broke inside? Not very likely, but possible.

post #59 of 104
Thread Starter 

Alright, it's almost been a week! Time for a update.....well its only been bad news. First, a local electronics tech looks at the Valhalla to diagnose it, and he thinks I need a new Valhalla board. Guess what? That costs $125 dollars! So I talk to Jason, and he sends me a new volume switch, because tech believed the potentiometer to be the problem (potentiometer aka volume control). I get the part in within two days, and well this doesn't fix anything once the tech installs it. Then he finds out that is he jumps a copper wire from one of the bottom right pins (coming from white/left audio in) to the top left pin (going to volume control) the left channel works no problem. But here's the funny thing, ever since I received this POS in the mail the jack works fine if I only plug it in like 2/3 of the way, but when I plug my HD650 all the way in only the right channel works. If I do that 2/3 trick then its real static and nasty sounding. Basically I am screwed, all I can say is I'm never buying used again, never buying from Schiit again, and most likely leaving the head-fi community. Why? Simple. I'm wasting money, paying $258 for a amp that doesn't work right, then being refunded $66 to pay for tech only to have him charge me $100 for parts and labor then tell me the fuc**** thing still doesn't work after these new parts. Well that's BS. 

 

I apologize for this thread becoming something for me to complain on, but honestly I am so disappointed. My HD650 sounds better straight through my DAC than through the Valhalla.

In fact my HD650 sounds better unamped,  POS Valhalla. I give up.

 

Again I apologize for making you read this post, but on the other hand thank you for reading this. Maybe it will inspire people not to buy used Schiit off the FS forums.

 

 

 

Sincerely,

 

 

Thomas


Edited by vampire5003 - 8/19/12 at 5:51pm
post #60 of 104
Sorry to hear about your frustrations. You got a bum deal and have every right to be very angry. However, I think you're being a little unfair. Schiit isn't a bad company and Head-Fi isn't a bad place. You bought a broken used amp from a fraudulent seller. That's not the fault of Schiit or Head-Fi. In fact, you did get great advice here. People chimed in to help you, which goes to show what kind of a community we are.

You took your amp to a tech. What you should have done was follow the advice you received earlier. I said don't let this one bad break ruin your audio life. I then outlined a reaonable plan: Send it to Schiit to have them upgrade it to a Valhalla rev2 or to a well known amp builder here for a refurb. The fact your tech wasn't able to do anything isn't surprising and doesn't reflect bad on Schiit or Head-Fi. I'm far from a Schiit fanboy as I have been critical of them in the past, but I'm just trying to be fair here.
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