It's been 10 days since I've heard from him.
Last Jack told me they had not received either Studio-V player I sent back for return. I sent my original Studio-V for trade-in 45 days ago and the defective 3rd Anniversary Edition for exchange almost 1 month ago. I am getting no signs of communication and no signs of any replacement player as he originally agreed to. I'm really having to bite my tongue right now. This is dismal customer service from Hisound Audio.