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Trade for the Perfect player in the world ---Hisound’s Studio 3rd Anniversary edition - Page 39  

post #571 of 795

>.>, I knew about their studio V being glitchy and it's annoying hiss a year ago, which is why i decided not to buy it back then.. So i decided to wait til they got their stuff together to get their new player. In my opinion hisound has been the best communicating and helpful audiophile company i've ever experienced with next to sennheiser. Thankyou Jack, I can understand that you as an employee of hisound have to deal with difficult situations all the time. and that if my player has any problems, I will try to be patient myself and get back to you guys and resolve the problem in a properly manner. Once again great job so far Jack and i will continue to buy from hisound if you guys keep making these quality products <3


Edited by Poetic - 11/2/12 at 12:08pm
post #572 of 795
Quote:
Originally Posted by Poetic View Post

>.>, I knew about their studio V being glitchy and it's annoying hiss a year ago, which is why i decided not to buy it back then.. So i decided to wait til they got their stuff together to get their new player. In my opinion hisound has been the best communicating and helpful audiophile company i've ever experienced with next to sennheiser. Thankyou Jack, I can understand that you as an employee of hisound have to deal with difficult situations all the time. and that if my player has any problems, I will try to be patient myself and get back to you guys and resolve the problem in a properly manner. Once again great job so far Jack and i will continue to buy from hisound if you guys keep making these quality products <3

 oh and that inbound customs bs gets really annoying, but of course that's on our sidelmao. and sorry about the issues that any of you guys are having hopefully hisound can do some conflict resolution to work things out.


Edited by Poetic - 11/2/12 at 12:11pm
post #573 of 795
Quote:
Originally Posted by DannyBai View Post

Spot on review DF.  Mine is going on 80 hours of almost continuous burn and just about everything in your review I would agree with.  I'll put up my impressions in the next week or so.  

 i had to let my player burn in 80hours also to tame them westones lol. had to  throw a kunai chain on it

post #574 of 795

Hey guys, sorry long time no update, have been throughly burning in my unit.

 

All i can say is that this is the one player that actually makes Apple iBuds bearable to listen to. Gone is that congested sound from the iBuds. That coming from a guy with a UM Miracle. For some reason, this player works wonders with dynamic driver earphones.

post #575 of 795
Quote:
Originally Posted by Cryok95 View Post

Hey guys, sorry long time no update, have been throughly burning in my unit.

 

All i can say is that this is the one player that actually makes Apple iBuds bearable to listen to. Gone is that congested sound from the iBuds. That coming from a guy with a UM Miracle. For some reason, this player works wonders with dynamic driver earphones.


So do those Miracles come alive with the V player?

post #576 of 795

I agree this player pairs extremely well with dynamic IEMs. Moreso ones that are on the darker side however.
 

post #577 of 795
Quote:
Originally Posted by lee730 View Post

I agree this player pairs extremely well with dynamic IEMs. Moreso ones that are on the darker side however.
 

 Just ordered a pair of Vsonic Gr07's. Lee can you Link me the pair of Sennheiser IE80's you use?

post #578 of 795
Quote:
Originally Posted by Poetic View Post

 Just ordered a pair of Vsonic Gr07's. Lee can you Link me the pair of Sennheiser IE80's you use?


PM sent :)

post #579 of 795
Quote:
Originally Posted by DigitalFreak View Post


So do those Miracles come alive with the V player?

Well, the player does provide an extremely detailed as well as neutral source to listen to. It does bring my iems alive compared to other players. I have also been using the player with my Centrance Dacport LX and the combination is really good.
post #580 of 795

Hmph, HiSound should try looking into making a nice all in one desktop DAC/amp combo using the V player sound signature as a starting point.

post #581 of 795
Quote:
Originally Posted by wormsdriver View Post

wow, Hisound needs to really step in and do a better job at quality control. Shipping out products to paying customers with these defects is not good for anyone. I would think these are minor details in production/assembly that could easily be avoided and thus not getting all this negative press.

Maybe they can compensate by throwing in a decent iem(FREE) along with the standard shipping. Or quite simply, bite the bullet and ship it back to you express to you for their mistake.

Quote:
Originally Posted by lee730 View Post

+2 

 

Not sure if you are reading this Jack but better to always take care of the customer. You do this and it will really benefit your company in the long run. Saving a few dollars in the short run but risking your customer support is not a good solution. Considering that ibasso reimbursed me for my shipping costs of the DX100 back to them when my unit came to my house defective. That is excellent customer support. Even hifiman (headirect) did the same thing for me when my 601 came to my house defective. Better to take the small lose and keep your customers happy because in the long run your company will benefit from it instead of losing potential customers (which means losing even more money in the long run). Just some food food for thought Jack. wink_face.gif

Quote:
Originally Posted by DigitalFreak View Post

+3. Shipping costs is small potatoes small company or not. It's better to lose the 20 bones and get positive customer feedback then to keep the pennies and lose potential sales in a hobby where word of mouth can get around quite quick due to the user base being so small

Quote:
Originally Posted by LouieChuckyMerr View Post

+4.  My Studio V (2nd generation) arrived with a small but noticeable chip in one corner of the screen glass and the acrylic back piece glued crookedly.  Although principle dictated that I return it, I decided to live with the flaws because I didn't want to have to deal with the return cost-process (plus I was certain that it functioned properly wink.gif ).  When my Westone UM2's, purchased from Earphone Solutions, were forwarded to me in Singapore by a friend a couple of years ago and I was very disappointed by their build quality, a single phone call to Flavio solved the problem.  He agreed to exchange them for a pair of Westone 2's, refunding the difference and shipping the 2's via FedEx at his expense (and Earphone Solutions doesn't even ship to Singapore).  Now he has my business for life.  Perhaps Hisound should follow the Earphone Solutions model of customer service, as it would surely improve customer loyalty.

 

Well, I've sent Hisound a follow-up e-mail and they're not budging.

 

While Jack's response was modest, the bottom line cannot be avoided: Hisound will not pay for or refund anything to me in this scenario (http://www.head-fi.org/t/621204/trade-for-the-perfect-player-in-the-world-hisound-s-studio-3rd-anniversary-edition/555#post_8828073). They have chosen to grasp onto pennies and lose a customer for reasons that I am not aware of. The whole situation leaves a sour taste in my mouth. I'm truly sure that others will have better luck with Hisound, but I will no longer give my business to a company that will not make their mistakes right at the expense of their customers. I am done fighting for a few dollars and I am done supporting Hisound Audio.

 

 

 

Quote:
Originally Posted by goodvibes View Post

I agree but we also have to remember this was a discounted player. Jack may only be willing to follow standard shipping policies in this instance like in service or warranty replacement situations where they only cover standard return shipping besides the replacement. I also think he should bite the bullet on this since it was their shipping error but HiSound seem pretty set in their ways. This is still a great deal even with the shipping issue but it does take the joy out of it and unexpected delays and expense are never appreciated. Penny wise and...........

 

 

Their promotion is generous, but does that mean Hisound can cut corners if they offer a nice deal? The Studio-V I sent Hisound as exchange (plus cash) was in pristine (10/10) condition. I would argue my original Studio-V was worth every penny of the amount I was "discounted" after I payed them for the upgrade. So I disagree with your comment as I paid good money for my original Studio-V which Hisound will just turn around to repackage and sell again.

 

 

 

Quote:
Originally Posted by KT66 View Post

Companies like Hisound need local representation, if this was for sale in the UK, from a good dealer, I would buy one

 

I agree. Hisound needs local representation to overcome the culture barrier which would help improve their customer service. I really like their products, but right now I am not happy with Hisound's service. Their priorities are not clear.


Edited by treal512 - 11/4/12 at 11:31am
post #582 of 795
Quote:
Originally Posted by DigitalFreak View Post

Hmph, HiSound should try looking into making a nice all in one desktop DAC/amp combo using the V player sound signature as a starting point.


Have you tried feeding your Studio V a source yet to try out its amp section?

post #583 of 795
Quote:
Originally Posted by lee730 View Post


Have you tried feeding your Studio V a source yet to try out its amp section?

Yep, gave it a shot with my iPod via Fiio L9 connector. Made me realize how bad the iPod DAC is lol. Seems like the signature became a touch warmer and less detailed. Instrument positioning, a tad more hazy due to the spacial cues sounding less crisp and precise. I'm guessing it's the iPod DAC that's muddying everything up. That being said the combo owns my Cmoy combo and keeps up with my UHA-4 combo. It only loses out to my RX MKII combo. Rather impressive is my thinking considering it's such a tiny package.


Edited by DigitalFreak - 11/3/12 at 10:42pm
post #584 of 795
Quote:
Originally Posted by treal512 View Post

 

 

 

 

Their promotion is generous, but does that mean Hisound can cut corners if they offer a nice deal? The Studio-V I sent Hisound as exchange (plus cash) was in pristine (10/10) condition. I would argue my original Studio-V was worth every penny of the amount I was "discounted" after I payed them for the upgrade. So I disagree with your comment as I paid good money for my original Studio-V which Hisound will just turn around to repackage and sell again.

 

So you disagree with me agreeing that they should take care of you? Repackage? Quite the assumption. I'm sure 9/10 things they take back couldn't be repackaged even if they wanted to. To ascribe that to them with absolutely no foundation is just sour grapes. Didn't seem too concerned about the next guy when you were getting said deal. I said HiSound should accommodate you, if your scenario is accurate, and just tried to rationalize why they may not be. You can look at old players traded back like moving coil cartridge manufacturers do their trade ins. They go in the circular bin with consideration for the original purchase. Perhaps HiSound has a refurbished outlet somewhere. All this angst is also over a shipping charge. It's not like they wouldn't send you another.

 

I wish things went better for you and hope they still do but getting even wont make it right and attacking Jack generally seems to backfire. Dealings like this should never get personal but when there's persons involved....... In the west, we're used to making it adversarial to get our way. HiSound seems to take that as an insult.

 

From what you've described, I also think it could have been handled better but I've never said otherwise.


Edited by goodvibes - 11/4/12 at 2:22am
post #585 of 795
Quote:
Originally Posted by goodvibes View Post

So you disagree with me agreeing that they should take care of you? Repackage? Quite the assumption. I'm sure 9/10 things they take back couldn't be repackaged even if they wanted to. To ascribe that to them with absolutely no foundation is just sour grapes. Didn't seem too concerned about the next guy when you were getting said deal. I said HiSound should accommodate you, if your scenario is accurate, and just tried to rationalize why they may not be. You can look at old players traded back like moving coil cartridge manufacturers do their trade ins. They go in the circular bin with consideration for the original purchase. Perhaps HiSound has a refurbished outlet somewhere. All this angst is also over a shipping charge. It's not like they wouldn't send you another.

 

I wish things went better for you and hope they still do but getting even wont make it right and attacking Jack generally seems to backfire. Dealings like this should never get personal but when there's persons involved....... In the west, we're used to making it adversarial to get our way. HiSound seems to take that as an insult.

 

From what you've described, I also think it could have been handled better but I've never said otherwise.

 

No, you're right. I am in agreement with your agreement that they should bite the bullet and take care of the customer. I am only in disagreement with your initial statement as it was made out to sound like I should be thankful that Hisound's making me pay more since my trade-in Studio-V is almost worthless to them. This I disagree with and will not elaborate on as I feel it is a detachment from the main issue.

 

This whole ordeal is becoming petty, but it isn't really about being petty. Rather, it is about ethical principle. Whether it was $20-30 dollars or $500, that doesn't matter to me. The bottom line remains that Hisound is making me pay for their mistake. As I told Jack, any company, whether they be in the business of cars, houses, food, you name it.. if they treat their customers this way, then they need to expect that people will question their priorities. In the past, I've worked in various customer service industries and this sort of behavior generally doesn't fly. As a company, there are times when you would like to stick it to the customer and tell them they're acting entitled, but I do not feel this is one of those scenarios.

 

As for the culture differences, I do not think my initial e-mails were hostile in any way. Only when they denied my most recent logic/request did I become more assertive. I chose this route because I do not think Hisound understands their decision. They have chosen to hang onto pennies and lose a customer which does not make sense to me. Of course, their decisions don't need to make sense to little ole' me, but I feel I must make them aware of the consequences. I want to support and show others Hisound, but Hisound makes it very easy for me to not do this which is a direct result of Hisound's own actions (not products).

 

Also, goodvibes, I mean nothing personal by this. Sour grapes makes some bitter wine.


Edited by treal512 - 11/4/12 at 11:24am
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